P: i7-1195G7 (new HP Spectre laptop) crashes OpenCL in Photoshop

Report · Jan 25, 2022

I recently bought an HP Spectre X360 14 with an i7-1195G7 (and 16GB RAM & 1TB SSD with Optane cache) running Windows 11 Pro (21H2, build 22000.438.)

Photoshop (v.23.1.1) crashes when doing something as basic as applying a Smart Sharpen filter unless I disable Graphics Acceleration, specifically using OpenCL, within Photoshop. I'd like to be able to experience the benefits of Graphics Acceleration in Photoshop.

Yesterday I updated the Intel graphics driver on my device from v 27.20.100.8664 (dated 6/1/2021) to v 30.0.101.1191 (dated 12.3.2921) and Photoshop was auto-updated three days ago, but the problem persists.

I don't see any other reports of such problems, but would like to know if there is any way to resolve this. I live in Mexico and had flown to New York City just to buy this computer, and I'm considering flying back to NYC to return it. Do I have a defective computer, or can this be fixed?

Report · Jan 26, 2022

Thanks for the crash reports. Engineers will probably want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Report · Jan 26, 2022

One other thing, is this a laptop that uses a docking station by chance?

Report · Jan 26, 2022

@J453 : Thanks for the replies. While I was waiting I decided to use System Restore to step forward from the oldest restore point to see (a) if the problem was there from the beginning, and (b) if it were not there see at what point in time it started.

I started by restoring the oldest restore point (#1 above - sorry about the file size, Resize Image also crashes Photoshop...) and I could apply a Smart Sharpen filter with all the Graphics Acceleration enabled. No crash. I did note at this point, Photoshop was v.23.1.0.

Next, I used a later restore point (#2 above) and by then Photoshop already was crashing with Smart Sharpen.

(I wanted to step back through the intermediate restore points, but apparently Microsoft "enhanced" System Restore: It removes earlier restore points once you've used one *and* no longer permits rolling back the application of a restore point.)

At that point I was frustrated & did a complete Windows Reset. The second app I installed on a clean Windows (after Vivaldi browser) was Photoshop. Of course, Creative Cloud installed v. 23.1.1. It crashes. I'm not sure if it's the v.23.1.1 that is the culprit, or if , when Windows was re-installed, some other updates came into play. Sorry.

>>"Thanks for the crash reports. Engineers will probably want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply."<<

No can do. Photoshop > Help > System Info freezes Photoshop. Not crash it, just freeze it. Have to End Task in Task Manager.

>>"One other thing, is this a laptop that uses a docking station by chance?"<<

Yes, it is. However, the crashes occur without the dock attached, i.e. just using the built-in laptop screen. In fact, right now, I haven't yet attached the dock at all since Windows was reset and the crashes (and the new freeze) occur.

Report · Jan 26, 2022

Not sure if this is of any help, but here's the text from an error report that Photoshop created. It was from a crash on 25-January-2022:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.1.1" build="20220106.r.202" source="Windows-Client" crashType="n/a">
<time year="2022" month="1" day="25" hour="12" minute="44" second="24" timeoffset="-360" timezone="Central Standard Time (Mexico)"/>
<user guid="852a5150-9bce-4610-9c5e-493623d730de"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16023" machine="11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz" model="Intel64 Family 6 Model 140 Stepping 2" cpuCount="8" cpuType="8664" cpuFreq="2918 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20211203000000.000000-000" driverVersion="30.0.101.1191" videoModeDescription="3000 x 2000 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A49&SUBSYS_89DB103C&REV_03\3&11583659&3&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD0AE4A27F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD0AE4A27F" symbolname="clc_specialize_spirv"/>
<stackStatement index="1" address="0x00007FFD0AE3F773" symbolname="clc_specialize_spirv"/>
<stackStatement index="2" address="0x00007FFD0AE3CB9A" symbolname="clc_specialize_spirv"/>
<stackStatement index="3" address="0x00007FFD0AE3D556" symbolname="clc_specialize_spirv"/>
<stackStatement index="4" address="0x00007FFD0AE3D523" symbolname="clc_specialize_spirv"/>
<stackStatement index="5" address="0x00007FFD0AE422A8" symbolname="clc_specialize_spirv"/>
<stackStatement index="6" address="0x00007FFD0AE450F5" symbolname="clc_specialize_spirv"/>
<stackStatement index="7" address="0x00007FFD0AD85857" symbolname="clc_spirv_to_dxil"/>
<stackStatement index="8" address="0x00007FFD1FD0C6CC" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFD1FD1D9EE" symbolname="clSetKernelArg"/>
<stackStatement index="10" address="0x00007FFD1FD192C3" symbolname="clSetKernelArg"/>
<stackStatement index="11" address="0x00007FFD1FD0452A" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFD1FD02754" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFD1FDE2378" symbolname="UnionRect"/>
<stackStatement index="14" address="0x00007FFDF5AD54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x00007FFDF6C2485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000003"/>
<register name="RCX" value="0x000001B492097878"/>
<register name="RDX" value="0x0000002E2ADFD238"/>
<register name="RSI" value="0x000001B492097878"/>
<register name="RDI" value="0x000001B492097860"/>
<register name="RSP" value="0x0000002E2ADFCF90"/>
<register name="RBP" value="0x0000002E2ADFD0D0"/>
<register name="RIP" value="0x00007FFD0AE4A27F"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · Jan 27, 2022

Thanks. Since we can't get to system info, try sharing the sniffer-out log:

C:\Users\<User name>\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\sniffer-out.txt

Report · Jan 27, 2022

@J453 :

Number of Launches: 0
stdout:
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=9650031 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

[3353 ms]
Start sniffer 2022-01-26 17:36:46
# Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=9650031 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

{61 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,500 1,000), w=1,500, h=1,000)
Dimensions: (1,500 1,000)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,534 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,400 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd10iumd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 7 months
Driver version: 27.20.100.9664
Supports UMA: SUPPORTED
D3D-ID: 39497
End platform native
{184 ms}

{184 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,500 1,000), w=1,500, h=1,000)
Dimensions: (1,500 1,000)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,534 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,400 MB
API version: 4.6 (4.6.0 - Build 27.20.100.9664)
Device version: 4.6 (4.6.0 - Build 27.20.100.9664)
Vendor name: INTEL
Driver:
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd10iumd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 7 months
Driver version: 27.20.100.9664
GLSL version: 4.60 (4.60 - Build 27.20.100.9664)
End platform OpenGL
{342 ms}

{342 ms}
Start platform OpenCL
# displays: 0

# devices: 3
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,720 MB
VRAM: 6,720 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 55 GB / s
Compute score: 715.284
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,400 MB
VRAM: 8,400 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 34,941 GB / s
Compute score: 401,264
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft

Device 2
Name: Microsoft Basic Render Driver
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,400 MB
VRAM: 8,400 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 4,666 GB / s
Compute score: 4,671.1
Device name string: Microsoft Basic Render Driver
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{3242 ms}

Exit code kExitNormal
End sniffer 2022-01-26 17:36:49
[kStatusNormal, kExitNormal]

[3353 ms]
Finish RunAllAPIs

stderr:

Report · Jan 31, 2022

@J453

Just to add to the weirdness, I just now did a Help > System Info, and it worked! I can't remember now if the previous time I tried it and it froze Photoshop was before or after I dd a Windows Reset. Anyway, here is today's System Info:

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 x64
Number of Launches: 26
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.469
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2918 MHz
Built-in memory: 16024 MB
Free memory: 10261 MB
Memory available to Photoshop: 11795 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.2.4.2
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) Iris(R) Xe Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,534 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2000, right=3000
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=10055818 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

[1325 ms]
Start GetSnifferResult

[2645 ms]
Start sniffer 2022-01-31 13:49:10
# Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=10055818 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

{45 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,500 1,000), w=1,500, h=1,000)
Dimensions: (1,500 1,000)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,534 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,400 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd10iumd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 7 months
Driver version: 27.20.100.9664
Supports UMA: SUPPORTED
D3D-ID: 39497
End platform native
{163 ms}

{163 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,500 1,000), w=1,500, h=1,000)
Dimensions: (1,500 1,000)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,534 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,400 MB
API version: 4.6 (4.6.0 - Build 27.20.100.9664)
Device version: 4.6 (4.6.0 - Build 27.20.100.9664)
Vendor name: INTEL
Driver:
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd10iumd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_10cca44558540239\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 7 months
Driver version: 27.20.100.9664
GLSL version: 4.60 (4.60 - Build 27.20.100.9664)
End platform OpenGL
{295 ms}

{295 ms}
Start platform OpenCL
# displays: 0

# devices: 3
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,720 MB
VRAM: 6,720 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 52 GB / s
Compute score: 629.542
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,400 MB
VRAM: 8,400 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 18,789 GB / s
Compute score: 295,279
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft

Device 2
Name: Microsoft Basic Render Driver
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,400 MB
VRAM: 8,400 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 3,575 GB / s
Compute score: 9,113.5
Device name string: Microsoft Basic Render Driver
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{2508 ms}

Exit code kExitNormal
End sniffer 2022-01-31 13:49:12
[kStatusNormal, kExitNormal]

[2645 ms]
Finish RunAllAPIs

[2653 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040988225762616580
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 232.3G, 141.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AdbePM.dll PatchMatch 2021/09/08:20:32:07 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe
AdobeLinguistic.dll Adobe Linguisitc Library e047f0a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/11/11-04:15:13 79.c500e56 79.c500e56
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.0dd9fac 79.0dd9fac
AdobeXMP.dll Adobe XMP Core 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPFiles.dll Adobe XMP Files 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPScript.dll Adobe XMP Script 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/11/18-18:02:50 79.79a213b 79.79a213b
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
AXEDOMCore.dll AXEDOMCore 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
Bib.dll BIB 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
BIBUtils.dll BIBUtils 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.5.6-1-720c425
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/11/10-00:41:11 79.403bb2b 79.403bb2b
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/11/11-21:15:41 79.03e4145 79.03e4145
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.1
PSViews.dll Adobe Photoshop 2022 23.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.acda7fc 79.acda7fc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.0.0.5f7ac8f 17.0.0.5f7ac8f
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.5.6-1-720c425
UPIC 2.3.1

Required plugins:

Accented Edges 23.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.1 - from the file “Filter Gallery.8bf”
Average 23.1 - from the file “Average.8bf”
Bas Relief 23.1 - from the file “Filter Gallery.8bf”
BMP 23.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.1 - from the file “Filter Gallery.8bf”
Charcoal 23.1 - from the file “Filter Gallery.8bf”
Chrome 23.1 - from the file “Filter Gallery.8bf”
Cineon 23.1 - from the file “Cineon.8bi”
Clouds 23.1 - from the file “Clouds.8bf”
Color Halftone 23.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.1 - from the file “Filter Gallery.8bf”
Conté Crayon 23.1 - from the file “Filter Gallery.8bf”
Craquelure 23.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.1 - from the file “Filter Gallery.8bf”
Crystallize 23.1 - from the file “Standard MultiPlugin.8bf”
Cutout 23.1 - from the file “Filter Gallery.8bf”
Dark Strokes 23.1 - from the file “Filter Gallery.8bf”
De-Interlace 23.1 - from the file “Standard MultiPlugin.8bf”
Dicom 23.1 - from the file “Dicom.8bi”
Difference Clouds 23.1 - from the file “Clouds.8bf”
Diffuse Glow 23.1 - from the file “Filter Gallery.8bf”
Displace 23.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.1 - from the file “Filter Gallery.8bf”
Entropy 23.1 - from the file “statistics.8ba”
Export Color Lookup Tables 23.1 - from the file “Export3DLUT.8be”
Extrude 23.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.1 - from the file “FastCore.8bx”
Fibers 23.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.1 - from the file “Filter Gallery.8bf”
Filter Gallery 23.1 - from the file “Filter Gallery.8bf”
Fresco 23.1 - from the file “Filter Gallery.8bf”
Glass 23.1 - from the file “Filter Gallery.8bf”
Glowing Edges 23.1 - from the file “Filter Gallery.8bf”
Grain 23.1 - from the file “Filter Gallery.8bf”
Graphic Pen 23.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.1 - from the file “Standard MultiPlugin.8bf”
IGES 23.1 - from the file “U3D.8bi”
Ink Outlines 23.1 - from the file “Filter Gallery.8bf”
JPEG 2000 23.1 - from the file “JPEG2000.8bi”
Kurtosis 23.1 - from the file “statistics.8ba”
Lens Blur 23.1 - from the file “Lens Blur.8bf”
Lens Correction 23.1 - from the file “Lens Correction.8bf”
Lens Flare 23.1 - from the file “Standard MultiPlugin.8bf”
Liquify 23.1 - from the file “Liquify.8bf”
Matlab Operation 23.1 - from the file “ChannelPort.8bf”
Maximum 23.1 - from the file “statistics.8ba”
Mean 23.1 - from the file “statistics.8ba”
Measurement Core 23.1 - from the file “MeasurementCore.8me”
Median 23.1 - from the file “statistics.8ba”
Mezzotint 23.1 - from the file “Standard MultiPlugin.8bf”
Minimum 23.1 - from the file “statistics.8ba”
MMXCore Routines 23.1 - from the file “MMXCore.8bx”
Mosaic Tiles 23.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.1 - from the file “Filter Gallery.8bf”
Note Paper 23.1 - from the file “Filter Gallery.8bf”
NTSC Colors 23.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.1 - from the file “Filter Gallery.8bf”
OpenEXR 23.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.1 - from the file “Filter Gallery.8bf”
Palette Knife 23.1 - from the file “Filter Gallery.8bf”
Patchwork 23.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.1 - from the file “Standard MultiPlugin.8bf”
PCX 23.1 - from the file “PCX.8bi”
Photocopy 23.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.1 - from the file “ChannelPort.8bf”
Pinch 23.1 - from the file “Standard MultiPlugin.8bf”
Pixar 23.1 - from the file “Pixar.8bi”
Plaster 23.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.1 - from the file “Filter Gallery.8bf”
Pointillize 23.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.1 - from the file “PBM.8bi”
Poster Edges 23.1 - from the file “Filter Gallery.8bf”
PRC 23.1 - from the file “U3D.8bi”
Radial Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Radiance 23.1 - from the file “Radiance.8bi”
Range 23.1 - from the file “statistics.8ba”
Render Color Lookup Grid 23.1 - from the file “Export3DLUT.8be”
Reticulation 23.1 - from the file “Filter Gallery.8bf”
Ripple 23.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.1 - from the file “Filter Gallery.8bf”
Save for Web 23.1 - from the file “Save for Web.8be”
ScriptingSupport 23.1 - from the file “ScriptingSupport.8li”
Shake Reduction 23.1 - from the file “Shake Reduction.8bf”
Shear 23.1 - from the file “Standard MultiPlugin.8bf”
Skewness 23.1 - from the file “statistics.8ba”
Smart Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.1 - from the file “Filter Gallery.8bf”
Solarize 23.1 - from the file “Solarize.8bf”
Spaces 23.1 - from the file “Spaces.8li”
Spatter 23.1 - from the file “Filter Gallery.8bf”
Spherize 23.1 - from the file “Standard MultiPlugin.8bf”
Sponge 23.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.1 - from the file “Filter Gallery.8bf”
Stained Glass 23.1 - from the file “Filter Gallery.8bf”
Stamp 23.1 - from the file “Filter Gallery.8bf”
Standard Deviation 23.1 - from the file “statistics.8ba”
Sumi-e 23.1 - from the file “Filter Gallery.8bf”
Summation 23.1 - from the file “statistics.8ba”
Targa 23.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.1 - from the file “Filter Gallery.8bf”
Tiles 23.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.1 - from the file “Filter Gallery.8bf”
Twirl 23.1 - from the file “Standard MultiPlugin.8bf”
U3D 23.1 - from the file “U3D.8bi”
Underpainting 23.1 - from the file “Filter Gallery.8bf”
Vanishing Point 23.1 - from the file “VanishingPoint.8bf”
Variance 23.1 - from the file “statistics.8ba”
VueScan 1.0.00 - from the file “VueScan.8ba”
Water Paper 23.1 - from the file “Filter Gallery.8bf”
Watercolor 23.1 - from the file “Filter Gallery.8bf”
Wave 23.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.1 - from the file “WIASupport.8li”
Wind 23.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.1 - from the file “WBMP.8bi”
ZigZag 23.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.2.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.2.0\"
CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3
Loaded at: 75 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder"
Loaded at: 5962 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.18.149.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\"
CAPTURE: 2.0.22 STOCK: 2.0.32
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 5962 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 5962 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3586 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.1.0.23 - from the file "Required Folder"
Loaded at: 5964 ms - launch time impact: 0 ms
Neural Filters (Loaded) 1.10.5.0 - from the file "Required Folder"
Loaded at: 8812 ms - launch time impact: 0 ms

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\manager.html”

Installed TWAIN devices: NONE

Report · Feb 01, 2022

@J453 : Okay, I found the culprit:

I had done another Windows Reset. Photoshop still crashed. I started down the list of Apps & Features in Windows and one-by-one uninstalled almost all of them with a reboot after every 5 or 6 and tested Photoshop. When I finally worked my way down to OpenCL and OpenGL Compatibility Pack and rebooted – voila! – I could apply a Smart Filter and Resize Image with no freezes or crashes.

Now my concern is: what am I giving up by not having that compatibility pack uninstalled?

Report · Feb 02, 2022

Thank you for the system info...

Report · Feb 06, 2022

@Daniel Presedo , @J453 :

Am I kneecapping (i.e. artificially restraining) Photoshop in any way by not having that Compatibility Pack?

On a Microsoft page, I found this explanation of what that Compatibility Pack does:

This compatibility pack allows more of your favorite OpenCL™ and OpenGL® apps to run on a Windows 10 PC that doesn't have OpenCL and OpenGL hardware drivers installed by default. If a DirectX 12 driver is installed, supported apps will run with hardware acceleration for better performance. This package supports apps that use OpenCL version 1.2 and earlier and OpenGL version 3.3 and earlier."

... but I don't know how that relates to Photoshop performance. e.g. Am I even getting any acceleration by enabling "Use Graphics Processor" in Preferences > Performance?

Report · Feb 28, 2022

@wpcoe , the Compatibility Pack is only useful to Photoshop when installed on ARM hardware.

https://devblogs.microsoft.com/directx/announcing-the-opencl-and-opengl-compatibility-pack-for-windo....

Your GPU has support for OCL and OGL, so no need to fall back to a software emulator.

Do you know if Photoshop may have installed that compatibility pack on your system, or if it came through some other installation?

Report · Feb 28, 2022

@Mark.Dahm : Thank you!

I had assumed it came pre-installed on my HP Spectre computer, since I didn't install it manually. I have no idea if Photoshop might have installed it, though. I'm actually not interested in doing another Windows "Reset" just to see. 🙂

Report · Feb 28, 2022

@wpcoe , thank you; you've done more than your fair share to get us this far! Thank you for the detective work. Anybody else perusing the forums will benefit from your discovery, and I'll keep a mental note to add looking for the compatibility pack when we encounter your symptoms again.

Adobe Support Community

P: i7-1195G7 (new HP Spectre laptop) crashes OpenCL in Photoshop