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P: Layer "disappearing" when dragged at certain zoom levels

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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I have been experiencing a bug where if the document is zoomed smaller then 64% (yes I have tested this), and I drag a layer WITH an active layer style, the layer disappears.

 

Toggeling the visability, nudging the layer with the arrow keys or toggeling any layer style will result in the layer returning to visibility.

 

Again it only happens when the document is zoomed <64%, and the layer has a layer style aplied.

 

 

 

Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19043.1288
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3493 MHz
Built-in memory: 32701 MB
Free memory: 20962 MB

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2021 Nov 14, 2021
Engineering is looking into this issue.
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15 Comments
New Here ,
Oct 27, 2021 Oct 27, 2021

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Same here, every time they update their products some idiotic problem like this came up. Always. When I'm trying to drag or re-scale any smart object or a type, styling, appeareance or effects or the entire layer disappears.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Thanks Jeffery,

But that unfortunatly does not solve the issue!

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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If we disable the GPU altogether, does the issue persist? Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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Same problem I had with Photoshop 2021 continues into 2022. I have been using 2020 on my iMac for a year and continue to use it. When I move layers around the canvas the layer disappears. To make it reappear I zoom in and out. Sometimes that makes layer reappear depends on the zoom level. This does not happen on my Macbook. Both are running Big Sur. iMac is late 2015 

3.3 GHz Quad-Core Intel Core i5

32 GB 1867 MHz DDR3

AMD Radeon R9 M395 2 GB

If anyone hears anything new on this issue please let me know.

Thank you

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Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

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Have you tried going to Preferences/Technology Previews and Deactivating Native Canvas?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Next to completly obliterating performance it unfortunatly does not fix the issue.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Editing comment because I believe we have the issue tracked/logged.

 

If one Sets the Drop Shadow Spread to less than 100 it doesn't produce the artifacts, if it is at 100 it does... is this what you see?

 

I still think this is valuable, did not mean to edit this out...

In Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.

 

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64 Number of Launches: 267 Operating System: Mac OS 11.6.0 System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2 Physical processor count: 4 Processor speed: 3300 MHz Built-in memory: 32768 MB Free memory: 6471 MB Memory available to Photoshop: 28724 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.887.2 ACP.local Status: - SDK Version: 1.50.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.21.1.1 - Min Core Sync Required: 4.3.28.24 Live Edit Client SDK Version: 3.86.01 Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 7 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unifed Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon R9 M395
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=1904649895 -comment=Photoshop Version: Adobe Photoshop 23.0.0 20211013.r.36 623993d x64

[307 ms]
Start sniffer 2021-11-01 10:51:11
# Photoshop Version: Adobe Photoshop 23.0.0 20211013.r.36 623993d x64
sniffer -baseTimeMS=1904649895 -comment=Photoshop Version: Adobe Photoshop 23.0.0 20211013.r.36 623993d x64

{16 ms}
Start platform native
# displays: 1
Display 0
Display: 69930748
Main: TRUE
Built in: TRUE
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Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
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Physical size: (599.3 340.242)
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Dynamic range: (0 1)
Potential dynamic range: (0 1.875)
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# devices: 1
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69930748
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
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API version: 1.0 (1.0)
Device version: 1.0 (1.0)
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Driver: UNKNOWN
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End platform native
{253 ms}

{253 ms}
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Display 0
Display: 69930748
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
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Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1.875)
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Attached Device: (DeviceID name=16915462 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon R9 M395 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69930748
GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.6.20)
Device version: 2.1 (2.1 ATI-4.6.20)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915462
Display mask: 2047
End platform OpenGL
{264 ms}

{264 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon R9 M395 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 30 2021 03:51:40))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 26 GB / s
Compute score: 957.217
Device name string: AMD Radeon R9 M395 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{305 ms}

Exit code kExitNormal
End sniffer 2021-11-01 10:51:11
[kStatusNormal, kExitNormal]

[307 ms]
Finish RunAllAPIs

[19736 ms]
Start GetSnifferResult

[19736 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.0 © 1989-2021 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.0 © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.0 © 1989-2021 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.0.0, © 1991-2021 Adobe. 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All rights reserved. - from the file “Shake Reduction.plugin” Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SHP3RPS.plugin” Sharpener Pro 3: (2) Output Sharpener 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SHP3OS.plugin” Shear 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Silver Efex Pro 2 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “Silver Efex Pro 2.plugin” Skewness 23.0 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” SkinFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SkinFilter.plugin” SkyFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SkyFilter.plugin” Smart Blur 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.0 © 1993-2021 Adobe. All rights reserved. - from the file “Solarize.plugin” Spaces 23.0, © 2015-2021 Adobe. All rights reserved. - from the file “Spaces.plugin” Spatter 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.0 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” StrongNoiseFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “StrongNoiseFilter.plugin” Sumi-e 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.0 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 23.0 © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.0 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Viveza 2 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “Viveza2.plugin” Water Paper 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.0.0, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.0 © 1989-2021 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.0.0, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: AlphaLaplacianBlend 1.0 - from the file “/Applications/Adobe Photoshop 2022/Plug-ins/Filters/AlphaPlugins/AlphaLaplacian.plugin/” Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.0.0.118 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.0.0/" CDO: 1.102.0
CmdN: 1.9.1
CDP: 1.127.0
Projects: 1.0.46 Discover Panel (Loaded) 1.10.0.53 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.41.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.ccx.comments-webview/" CCX Sharesheet UXP (Loaded) 20.5.0.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/" CC Libraries Panel (Prepared) 3.14.242.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.cclibrariespanel/" CAPTURE: 1.2.18 STOCK: 2.0.30 Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.photoshop.cloudValueDialog/" Photoshop UXP Export-As (Prepared) 5.5.9.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 2.0.0.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.photoshop.selectionFeedback/" Plugins Panel (Prepared) 1.3.5.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.pluginspanel/" IC popup message (Loaded) 1.0.0.0 Neural Filters (Registered) 1.9.21.0 - from the file "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Extensions: Libraries 1.0.0 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” Get Quote 1.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tejwani.quotes/index.html” ON1 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/onOne/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Ink 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Ink/index.html” Flame Painter Connect 1.2.0 - from the file “/Users/ginastartup_iMac/Library/Application Support/Adobe/CEP/extensions/com.escapemotions.flamepainterconnect/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” RealLookLongShadow 1.2.0 - from the file “/Users/ginastartup_iMac/Library/Application Support/Adobe/CEP/extensions/com.YanovDI.RealLookLongShadow.1.2/index.html” com.adobe.capture.extension 1.0.0 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html” Free QR Code Generator 1.5.6 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.tejwani.qrcode/index.html” Super Spray 1.0.0 - from the file “/Users/ginastartup_iMac/Library/Application Support/Adobe/CEP/extensions/com.designrocket.superspray/index.html” Interactive Blender Panel 1.0.0 - from the file “/L

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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I tried this it didnt work.

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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I tried this it didnt work

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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I tried deactivating the Native canvas and that didnt work. However I just noticed it only happens when I move a layer with drop shadow applied. 

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New Here ,
Nov 03, 2021 Nov 03, 2021

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If Im understanding correctly, I had the same issue for the longest time. And apparently you need to uncheck "Enable Flick Panning". I dont recall having the issue since, and it's been a couple weeks. Hope it works!

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Explorer ,
Nov 08, 2021 Nov 08, 2021

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I unchecked EnableFlick Panning. That did not solve the problem. Its definitly only happens when I have a layer styple applied to layer like a drop shadow. Once I add drop shadow I cant move it. However a small workaround Ive been using is to apply dropshadow then I convert to smart object so the drop shadow is embedded. Then I am able to move the layer around wthout it disappearing. Its definintely a glitch that may only effect a small group of people so Adobe will probably never fix it. Its been over a year and two version upgrades and still I cant add layer style and move layers. I probably will have to deal with it as long as I have this iMac. My newer Macbook doesnt have this issue.

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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Engineering is looking into this issue.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Started

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