P: Lens Blur Fails

2 Votes
Community Beginner ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Just installed the update to Photoshop CC 2020 but Lens Blur now fails to work. I get a total checkerboard effect and if I click OK the filter simply fails and leaves the image blank/checker-boarded. HELP !!!

Bug Fixed
TOPICS
Windows

Views

12

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 08, 2019 Nov 08, 2019
Engineering got back to me. Looks like these Intel(R) UHD cards aren't supported at all and should have been blacklisted. The workaround is to disable Preferences > Performance... "Use Graphics Processor" and retry the filter. These cards will be disabled and Lens Blur will use CPU instead in future releases. So having a dedicated card is the best solution. Thanks.

Votes

Translate

Translate
12 Comments
Community Beginner ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Just ascertained that it seems to be centred around 16bit mode and also noticed that Filter Gallery now only works in 8bit mode as well.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Rolled back to Photoshop CC2019 and everything works fine in 16bit mode so must be an issue with the update. Lens Blur still works fine and performance is same as before. Looks like the Lens Blur update has failed when its supposedly had its performance improved. Now what ??

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Before anyone asks...

Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 16229 MB
Free memory: 10986 MB
Memory available to Photoshop: 14847 MB
Memory used by Photoshop: 74 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 2
Font Preview: Small
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) UHD Graphics 630"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="24.20.100.6291"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) UHD Graphics 630"
glgpu[0].GLRendererID=16018
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd12umd64.dll"
glgpu[0].GLDriverDate="20180827000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 24.20.100.6291"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 NEO "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=6491
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="24.20.100.6291"
clgpu[0].CLBandwidth=2.43659e+10
clgpu[0].CLCompute=199.813
License Type: Subscription
Serial number: XXXXXXXXXXXXXXXXXXXX  -  Blocked out for privacy reasons
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Stuart\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  I:\, 1.82T, 1.50T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.3.0  
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  
   icudt58.dll   International Components for Unicode   58, 2, 0, 0  
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  
   LogSession.dll   LogSession   8.0.0.52.48027  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2019/07/18-22:09:05   95.612057   95.612057
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2019   20.0  
   Plugin.dll   Adobe Photoshop CC 2019   20.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2019   20.0  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:
   3D Studio 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Average 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Average.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Cineon.8bi”
   Clouds 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Clouds.8bf”
   Collada 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “EazelAcquire.8ba”
   Entropy 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   Flash 3D 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Mean 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Measurement Core 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MeasurementCore.8me”
   Median 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Radiance.8bi”
   Range 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   STL 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “U3D.8bi”
   WIA Support 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20191017.r.87 2019/010/17: 1208010) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins:
   Analog Efex Pro 2 2.0.12.12 - from the file “I:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
   BackgroundFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
   Color Efex Pro 4 4.3.24.12 - from the file “I:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
   Dfine 2 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
   FineStructuresFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
   HDR Efex Pro 2 2.2.24.12 - from the file “I:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   HotPixelsFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “I:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Google\Selective Tool\SelectivePalette.8li”
   ShadowsFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “I:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “I:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
   Silver Efex Pro 2 2.2.24.12 - from the file “I:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
   SkinFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
   SkyFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
   StrongNoiseFilter 2.2.21.12 - from the file “I:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
   Viveza 2 2.1.21.12 - from the file “I:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”
Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE
Extensions: NONE
Installed TWAIN devices: NONE

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Hi Stuart,

Filter Gallery has never worked on 16-bit documents.

It looks like there is a newer driver for your intel card: https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 05, 2019 Nov 05, 2019

Copy link to clipboard

Copied

Hi Jeff, many thanks, point taken about Filter Gallery. I'll try the driver update and see what happens., regards Stuart

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

Hi Jeffrey, I followed that link and the Intel Driver Assistant told me I had a customised manufacturer driver, so I went to Asus support page, which led me to a rather heart-in-mouth manual installation of a driver that seemed to be the generic driver Intel warned against using !!!

So I'm going to screw-them-all and get a graphics card rather than continue with the Intel on-board graphics.

Watch this space, regards Stuart

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

Managed to update driver from with device manager to no effect. Problem still persists. Lens Blur fails to work in 16bit mode but is okay in 8bit mode. Suspect if I install a new
graphics card the problem will persist and just be back to square one.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

Probably a good idea. Integrated cards don't have as much support for compute operations - and they need to share RAM.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

I agree but never an issue until now.......

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 08, 2019 Nov 08, 2019

Copy link to clipboard

Copied

Hi folks, many thanks for all your help on this. I installed a Radeon gfx card, updated the driver and Lens Blur is back to normal in 16bit mode. No issues with having to disable the on-board gfx plus they don't show up in display adaptors anyway.

 

Probably just a few tweaks needed here and there to optimise/take advantage of the new card in Photoshop.

 

Thanks for the help, wikinomics wins through again, peace.


Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

Copy link to clipboard

Copied

Engineering got back to me. Looks like these Intel(R) UHD cards aren't supported at all and should have been blacklisted. The workaround is to disable Preferences > Performance... "Use Graphics Processor" and retry the filter.

These cards will be disabled and Lens Blur will use CPU instead in future releases. So having a dedicated card is the best solution. Thanks.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 08, 2019 Nov 08, 2019

Copy link to clipboard

Copied

LATEST
Hi Jeff, thanks for the response. I already had that workaround in place. It wasn't a card as such but on-board gfx. Dedicated card solved everything and we're flying again. TBH I always had a dedicated gfx card but the Intel on-board was so good I stuck with it after my rebuild in Q3 of 2018.

Thanks for the help 😉

Votes

Translate

Translate

Report

Report