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P: Liquify Transparent Pixels and Crash (macOS Big Sur)

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New Here ,
Dec 13, 2020 Dec 13, 2020

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When using liquify tool, transparent and corrupted pixels appear on the canvas. 
When clicking OK, photoshop occasionally crashes. 

 

Big Sur MacMini late 2018 model 8GB RAM

 

Bug Fixed
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macOS, Windows

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correct answers 1 Correct answer

Advisor , Jan 12, 2021 Jan 12, 2021
i've just tested and it seems to be working fine for me on Win10 now.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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You Tube may have blocked the video. Attached are screenshots:

Screenshot20201214at10.56.52-757fb861-85ba-4347-9a51-9ad16d3dfcae-1870253585.png
Screenshot20201214at10.55.45-30d70736-ed20-4fb0-a3e5-a9c9f6c67db9-656044788.png
Screenshot20201214at10.55.58-07485d5f-1229-456a-a5e9-83b6f60006af-687444502.png

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Can you try holding down the Option key when you select Liquify to see if that prevents the crash?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Hi @JeffreyTranberry ,

I submit crash reports via the popup boxes (apple and adobe).

Do you mean press option as I select liquify from the toolbar menu to open the liquify window?

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Correct. Hold down the option key and select Filter > Liquify.

Did you include your email address when you submitted the crash report? I tried searching with the email address you use to log into this site.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 14, 2020 Dec 14, 2020

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I've just recreated issue and made sure to include email.

Will try to open tool with ctrl pressed and see if issue presents itself. 

Example 2:

The black rectangle is added to preserve anonymity.

Screenshot20201214at14.17.27-37fbbc5a-7a33-43e2-9ef9-576ac385513e-166700682.png

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Checked: Does not appear to occur with option => filter liquify.

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Ok. That definitely points to a GPU issue.

It might be a saved settings in your preferences for the GPU. If you restore your preferences using this manual method does it work correctly:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Thanks. I found your crash bucket.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 14, 2020 Dec 14, 2020

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With some quick testing under similar conditions, that does appear to have fixed the issue.

I seem to recall that I had made adjustments to GPU settings to address an issue with the original release (CMYK text), so perhaps that is where things went wrong. 

Thank you for your help, @JeffreyTranberry 🙂

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Thanx  i will try this

shanghai

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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I'm on win10, Photoshop 22.1.0 (but the same issue exists in 20.0.10), nvidia drivers updated yesterday (1070ti).

I don't experience any crush, but liquify filter doesn't work on partially transparent layers, even when they're smart object:

- pixels get smudged (kind of layer blend set to  dissolve)

- whenever I try to reopen and edit a smart object, it doesn't remember the modifications previously applied, and if I change the contenct of the smart object, pixels get smudged.

- I have to apply the liquify filter again in order to make any modification to the layer.

Using ALT before invoking the liquify filter seems to retain the modification and the modified mesh, but for all the previously applied instances, the modified mesh is ignored. Even when using ALT, on a smart object, the previous modifications are ignored.

I also tried removing the preferences (of both versions of Photoshop) and it didn't fix the problem.

Can you please verify this isssue?

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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I assume that the latest release (version 22.1.1) doesn't address this issue, or was this fixed as well?

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Advisor ,
Jan 12, 2021 Jan 12, 2021

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i've just tested and it seems to be working fine for me on Win10 now.

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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Cool, thanks for looking into it and glad to hear that (I'm on Win10 as well).

I'll check myself asap.

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