P: Neural Filters download buttons are all greyed out with SDL or FRL (Licensing)

[raym62770764]

Hello,

   I am using a MacBook Pro with Catalina and have recent upgraded to Photoshop 2021 (Ver 22.0).  I go into the Neural Filters and both Skin Smoothing and Style Transfer both say "Not Available" but the Download button is greyed out for both.  In the other section, there are 6 Beta filters that also are exhibiting the same behavior.  All Not Available and the Download button greyed out.  There are also some other filters listed that only have a button that says "I'm Interested".  How can I get these filters downloaded so I can try them out?

[FeedbackCommunityMember]

We have same problem with a message that "this filter is not available". I think it maybe license problem. We have a school license.

[FeedbackCommunityMember]

*Youngho Kim  I DO NOT have a shared license, just little old me in my house. So I do not think a shared license is the issue.

[FeedbackCommunityMember]

It has been over a week, and we STILL don't have a fix for the "filter not available"/download button grayed out issue? I have tried at least 6 different fixes: Uninstalled/reinstalled Photoshop, deleted the plugindata folder numerous times, made an administrator account, put my temp folders back on the C drive, made sure my Windows 10 and and graphics card was up to date. I was on a chat with Adobe support for about 3 hours the other night, and they took control of my computer, and still could not make it work. If people cannot download the filters, why not just provide them to use in another way? Such as a Photoshop update that includes the filters?

[FeedbackCommunityMember]

This worked for me

Quit Photoshop, delete or rename the following folder, Start Photoshop, and try again:

Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

restart Photoshop and you'll see the download button activated.

[FeedbackCommunityMember]

I am having the same issue as described above. Running Mac OS 10.15.6, using PS 2021 on a shared license in on-campus lab. Only Smart Face and Depth Aware Haze are available. Have run all updates through creative cloud, restarted PS, restarted Mac, reinstalled PS, all with no luck. Tried following above advice about deleting "PluginData" folder but I have no such folder. In Application Support\Adobe\UXP I have only an "extensions" folder, nothing else. Any help is greatly appreciated. 

[J453]

Engineering has tracked down the issue with SDL licenses. FRL is more complicated. We'll update this thread when we have more information.

[robert_gervais]

That's exactly what mine looks like as well. All the lower filters show no option to download.

[raym62770764]

There was an update for Photoshop this morning.  After downloading and installing it, all the Neural Filters were available to download and working, except the ones that say "I'm interested.  Looks like Adobe fixed the issue on their end.

[robert_gervais]

Thanks Rocky. I don't see an update being offered yet, but I will keep my eyes open for it.

[raym62770764]

In CC Desktop, try going under help and then click Check for Updates.  You can try doing that in Photoshop specifically as well.

[FeedbackCommunityMember]

I got Adobe to help me with the update and now Photoshop says I do have the latest update. But none of the new features are showing up. Anybody else have this problem or know what it might be?

[FeedbackCommunityMember]

same problem here as *angturner64 I've got the latest update but none of the new features 😕

[J453]

This should now work correctly with SDL licenses in 22.0.1 or later.

[FeedbackCommunityMember]

The Neural Filters option does not appear on my Filters tab. Can anyone please tell me how I get Neural Filters?

[FeedbackCommunityMember]

So now two months later and still no fix for us with enterprise ( university) licenses? Any solutions? I have no 'neural filters' line under filters at all. 

[FeedbackCommunityMember]

Same here. Only the first 6 filters are working. All others show the 'I'm interested' button only. 

[FeedbackCommunityMember]

Updated PS 2021 this morning and only a couple of the filters are working for me Smart Portrait and Makeup Transfer are still greyed out and not working? What am I doing wrong?

[FeedbackCommunityMember]

How can I get these filters downloaded so I can try them out?

[FeedbackCommunityMember]

Adobe Photoshop Version: 22.1.1 20210104.r.138 2021/01/04: 852879028a7  x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.86
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3058 MHz
Built-in memory: 6071 MB
Free memory: 3875 MB
Memory available to Photoshop: 5535 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.71.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: Unavailable
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 2/9/2021 at 8:52:41 PM (Initializing Shared Sampling OpenCL  feature)
"2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1581
glgpu[0].GLName="Intel(R) HD Graphics"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLDriverVersion="8.15.10.2900"
glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll"
glgpu[0].GLDriverDate="20121126000000.000000-000"
glgpu[0].GLRenderer="Intel(R) HD Graphics"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
License Type: Unknown
Serial number: 
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\KESHAV\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 146.4G, 67.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
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   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
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   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
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   utest.dll   photoshopdva   14.0.0   
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   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7

Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Cineon.8bi”
   Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mean 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Measurement Core 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MeasurementCore.8me”
   Median 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Radiance.8bi”
   Range 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[FeedbackCommunityMember]

*Rakitha 

Your suggested solution took care of the problem! Thanks for the share!

[FeedbackCommunityMember]

*Rakitha

This worked for me

Quit Photoshop, delete or rename the following folder, Start Photoshop, and try again:

Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

restart Photoshop and you'll see the download button activated.

Your suggested solution took care of the problem! Thanks for the share!