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P: New Pen Pressure Bug

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LEGEND ,
May 05, 2020 May 05, 2020

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Latest update is causing brush to randomly lose pressure sensitivity for a few strokes at a time (especially/but not limited to: after zooming in or out). Have not had this issue prior to latest update. Any solutions?

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correct answers 1 Correct answer

Adobe Employee , Dec 23, 2020 Dec 23, 2020
This should be working in 22.x or later.

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Adobe Employee ,
May 07, 2020 May 07, 2020

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macOS or Windows 10?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
May 07, 2020 May 07, 2020

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MAC

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Are you using a Wacom or some other brand of tablet? How are you zooming in and out? Express keys? Keyboard? Tool?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
May 08, 2020 May 08, 2020

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Current gen cintiq, zooming out with +/- or zoom tool. But it's not limited to only after zooming it will just occur randomly as well.

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Community Beginner ,
May 13, 2020 May 13, 2020

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I'm experiencing this bug too. I lose pen pressure on Mac Catalina when rotating canvas. 

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Community Beginner ,
May 13, 2020 May 13, 2020

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Also, rotate canvas command cause image to shift to a new location when zoomed in. 

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Adobe Employee ,
May 14, 2020 May 14, 2020

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Can you make a screen capture of what you're seeing with zooming not working correctly with canvas rotation? I've tried reproducing that with no luck.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 14, 2020 May 14, 2020

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It happens when already zoomed in and then rotating. Instead of the canvas staying in place, it instantly snaps to a much lower portion of the image. 

I'm in the middle of a job, but will send a screen capture when I finish. 

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Adobe Employee ,
May 14, 2020 May 14, 2020

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I think I may be seeing what you are describing. You have floating documents turned on (not docked in the app frame), correct?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 14, 2020 May 14, 2020

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Yes. I do not use the application frame. I just made a screen recording...

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Community Beginner ,
May 14, 2020 May 14, 2020

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Community Beginner ,
May 14, 2020 May 14, 2020

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The pen pressure bug just popped up again too. 

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Community Beginner ,
May 16, 2020 May 16, 2020

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As others have noted, the pen pressure bug most often appears when clicking on another app. It also reverses itself by clicking on another app a second time. I lost a lot of time dealing with the various bugs while getting through my illustration job this week. Disappointing considering the very costly monthly subscription to Creative Cloud. 

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LEGEND ,
May 17, 2020 May 17, 2020

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This is incredibly frustrating, I updated today (Mac Catalina) and I am losing my pressure on and off all day.

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Community Beginner ,
May 21, 2020 May 21, 2020

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Jeffery, does the latest update fix these problems in Mac Catalina? 

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Contributor ,
May 21, 2020 May 21, 2020

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I am having the same problem as the original poster. Cursor looses pressure sensitivity quite constantly (like every 5 or 10 minutes).

When it started I'd quit PS and restart it, now I found out that clicking once with the mouse would re-establish the pen pressure, but it's a real pain in the neck as I have to get the mouse, click, undo (because I very rarely want a 100% pressure brush) and then go back to the pen and tablet. Extremely annoying and disappointing considering how much we pay for the subscription.

Using a MacBook Pro 16,1 with Catalina 10.15.4 and a Wacom Intuos Pro with the latest driver. I imagine it's a PS problem thou as this only happens in PS.

The latest update didn't fix it.

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Adobe Employee ,
May 21, 2020 May 21, 2020

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PS 21.1.3 has fixes for pen pressure.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
May 21, 2020 May 21, 2020

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Jeffrey, I am on 21.1.3 and still have the problem...

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LEGEND ,
May 22, 2020 May 22, 2020

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This has started happening to me since update, happens every time I show and hide a layer, I have to reset the pen for the pressure sensitivity to come back. Very frustrating!

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LEGEND ,
May 22, 2020 May 22, 2020

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Updated to 21.1.3 and the problem persists. Still just randomly losing pressure often --- my current workaround is to have my current brush easily available as a tool preset in the floating window so i can quickly reset the tool. Please help!

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Contributor ,
May 27, 2020 May 27, 2020

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So Adobe... Any news on this?

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Explorer ,
May 28, 2020 May 28, 2020

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Same Problem..Ps 21.1.3, Wacom Intuos Pro, Mac Os X Catalina
Frustrating. I've Reinstall wacom driver, reinstall photoshop but the problem remain 

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Adobe Employee ,
May 28, 2020 May 28, 2020

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There are additional tablet fixes going into the next updated.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
Jun 04, 2020 Jun 04, 2020

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The 15th can't come soon enough (hopefully with fixes to this pen pressure bug and to the brush visibility in midtones...

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LEGEND ,
Jun 06, 2020 Jun 06, 2020

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Yes! This exact thing has been happening to me for weeks! Especially when I switch between Firefox and Photoshop. I've updated/reinstalled everything (reinstalled drivers, reinstalled Photoshop, all my plug-ins, firefox, my OS...) and nothing's helped.

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