P: Not detecting older GPU's

[Ged_Traynor]

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

[Ged_Traynor]

Cheers Jeffrey

[J453]

Mark Dahm from the team may reach out to a few of you directly to get more detailed information and try and build.

[Guest]

My case has already been sent to india and has been confirmed as bug. 

[FeedbackCommunityMember]

I have an Nvidia RTX 2080 Ti which is a newish card and 21.2 doesn't detect it.  When I roll back to 21.1.3, it detects it just fine.  

On Windows 7 64 bit.

[Ged_Traynor]

This issue has been fixed in version 21.2.1, Photoshop is now detecting my Nvidia GPU

[FeedbackCommunityMember]

Great news, thank you!
So I guess the updates für ACR and Lightroom (which do have the exact same problem) will be available soon as well?

[SensationElle]

Haven't noticed problems with LR yet but I won't rollback there.

Hopefully it works in PS for mine too - the rollback to the previous version did cost me 2 painful hours... all my preferences, shortcuts and (some unsafed) actions and brushes were gone - it literally installed the previous version like I never had photoshop before. Nightmare. Had to find all my brushes, textures and actions and re-record or re-write some actions again I hadn't saved (sometimes they are in English and my German PS doesn't translate the English layer names so I have to replace that part with my German version). 

[chong67]

I just got 21.2.1 and it is still NOT working.  Same.  What about you all ? 

[tonyr40112440]

MIne still not working with 21.2.1 either.

[bezuma]

Also updated to 21.2.1 and PS still doesn't detect GTX 970 (2015 release), athough Illustrator recognized the graphics card in the latest release. Hoped very much that Adobe would fix this, had to go back to 21.1.3
Unfortunately, mentally I'm already buying a more powerful and, accordingly, expensive kit

[bww]

21.2.1 is not detecting GPUs on any of my systems also.

[FeedbackCommunityMember]

I guess you're having the german installation installed and want to use the english workspace, right?
Have you tried to rename the "tw10428_Photoshop_de_DE.dat" into something else like "tw10428_Photoshop_de_DE.dat.bak"?
Photoshop should be giving you then the english wokspace, including the english layer names.
That fixed it for me.

Btw. is there a way to save all the preferences, actions, brushes etc. before up- or downgrading PS?

[Caetano Capri]

You have to uninstall PS manually from the Adobe Cloud first. The Adobe Cloud will ask if you want to keep your preferences saved, than you answer yes. Next time you install PS your things should still be there. It worked for me.

I remember it worked for me a while ago, but just to be sure, make sure you have a backup of them.

If you just click to install a previous version without uninstalling first you will lose everything. It's quite bad that it works this way and makes no sense. But well..

[Caetano Capri]

This problem wasn't fixed I think.

In the patch notes of 21.2.1 they don't say anything about fixing it.

[SensationElle]

Would be cool if there would be a hint 8-/ I wasn't aware, that everything is gone when I click on the available previous version. Otherwise I would have uninstalled it first and clearly saved my stuff. Since it always worked the other way around I didn't gave it much thought. 

[SensationElle]

I read so many comments about graphic cards still not working I don't bother to update my PS right now to "downgrade" it right after again. 

Have to consider if I buy a new pc and an up-to-date graphic card or just a new graphic card that still works with my old pc. Too bad I invested in 32 GB RAM 3 weeks prior to the update, would have made this decision almost a no-brainer 8-/

[Gixxxa75]

I,m getting issues as well ,  Adobe Photoshop Version: 21.2.1 Nvidia Quadro RTX4000 (driver 451.77) It recognises the card at first after launch, then I notice that scrubby zoom isn't working at some stage, check the preferences and it says no card recognised. 

[el-berto]

Photoshop 21.2 won't detect my graphics card (GeForce GTX 650Ti). I noticed my dynamic zooming wasn't working so I checked the settings for my graphics card and it is not detected in PS 20.1.3. 
In PS 2019 my card is detected and working without problem.
Is this an error or is my card just not supported anymore?

Win 7 64 Bit, drivers are up to date.

Photoshop 21.2:


Photoshop 21.1.3:

[RobbI69]

For me either the 21.2.1 version does not solve the problem: the GPU is still not recognized.

[SensationElle]

Since the update did not work for everyone I bought a "new" graphic card (GT 730 Zone Edition (4GB), that is listed as a supported card. Solved the problem and cost me 80$ (affordable), not such a huge invest in my old computer which I probably will replace within the next 6 month or so.

I simply won't spend more time to install/de-install/downgrade/loose all presets etc. with new fixes on that matter, when it can be solved pretty fast and easy. After all my time is something worth too 🙂

[SensationElle]

Mischa, the supported cards are listet here: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

I would interpret that list that your GTX-model isn't supported anymore (they have listed 4 models)

[bww]

My card is still listed as supported but Photoshop isn't seeing it.

[Guest]

Quadro 4000, which is on the list of tested cards is not recognized:
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

I bought a Quadro 4000 and its running fine. Windows installed the latest drivers and openGl Extensions viewer reports everything is fine. Photoshop 21.2.1 does not recognize it. What's going on?

[Guest]

mine too

[el-berto]

nVidia GeForce 600 series is listed as still supported. My GeForce 650 is a sub-model of the GeForce 600 series - as far as i know. So I thought it should still be supported.