P: Not printing in macOS 10.12 Sierra

26 Votes
Explorer ,
Sep 21, 2016 Sep 21, 2016

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Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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Adobe Employee , Nov 02, 2016 Nov 02, 2016
Photoshop CC 2017 was released today and should address these crashing issues.   Please update to the latest version of Photoshop CC 2017 and try printing again.   If you are still seeing the issue please be sure to try Jeff Tranberry's steps to resolve. Thank you and please let us know if you are still seeing issues after the update.

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221 Comments
New Here ,
Sep 22, 2016 Sep 22, 2016

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Same problem. 😞

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Adobe Community Professional ,
Sep 22, 2016 Sep 22, 2016

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Generic advice would be delete the printers and add them back.

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Adobe Employee ,
Sep 22, 2016 Sep 22, 2016

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Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is your driver up-to-date? As David suggests, just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer.

Also, see this document from Apple on troubleshooting printing on OS X: http://support.apple.com/en-us/HT201539

I know that QE did test an array of currently supported printers on Sierra: https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html Not all printers through the years have been tested however. Did it work properly prior to upgrading to Sierra? I don't recommend that customers upgrade to Sierra without doing testing to ensure that it will work for their needs with their current hardware (printers) and drivers - especially with older devices and drivers.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Sep 22, 2016 Sep 22, 2016

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Everything is absolutely up to date.

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Explorer ,
Sep 22, 2016 Sep 22, 2016

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Photoshop is the only app that doesn't print. All other CC apps are fine ... just PS, and yes, it did print perfectly before Sierra. A 7890 is a commercial printer ... not a consumer product and it's not that old even in the digital world.

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Explorer ,
Sep 22, 2016 Sep 22, 2016

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Done, didn't work.

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Explorer ,
Sep 22, 2016 Sep 22, 2016

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Finally, Apple crash reports are loading and I have been sending them in religiously, but no Adobe crash reports have been generated by the system. So, yes, I have sent in crash reports, but no I have not sent in Adobe crash reports.

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LEGEND ,
Sep 23, 2016 Sep 23, 2016

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Having the same problem printing from Photoshop : / Critical to running our screen printing business, so any help is much appreciated! : )

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LEGEND ,
Sep 23, 2016 Sep 23, 2016

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I discovered I have the same issue today too.  Epson printer driver is up to date - Ver. 9.33 printing.

I waited a couple days before upgrading, just to make sure there wasn't any chatter / advice not to upgrade.  Adobe knows the release date for the new version of macOS.  Not a surprise to anyone.  Pro software?  Monthly fees?

Luckily, I made a cloned partition of the previous install to go back to.

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LEGEND ,
Sep 25, 2016 Sep 25, 2016

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I am printing 2-3 copies, then Photoshop crashes. Restart app and routinely all over again. 
This is frustrating. 

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LEGEND ,
Sep 26, 2016 Sep 26, 2016

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I am same, Epson P-800, 90% failed.

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LEGEND ,
Sep 26, 2016 Sep 26, 2016

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for me i upgrade to 2 mac pro and all the Adobe CC app is getting crash if i print two sided and if i print single side no issue.
when i make two sided print it immediately crash we have xerox phaser 7760dn printer.
this is happening exactly after i upgrade.

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New Here ,
Sep 26, 2016 Sep 26, 2016

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I also cannot print after upgrading. I use this for my business and it's very frustrating. I've reinstalled printers and drivers, nothing seems to work. Need assistance as well.

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New Here ,
Sep 26, 2016 Sep 26, 2016

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Same issue, Epson Stylus Pro 4900

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Explorer ,
Sep 26, 2016 Sep 26, 2016

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Anybody at Adobe have any insights?

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New Here ,
Sep 27, 2016 Sep 27, 2016

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Hello all,

Upgraded to macOS Sierra. Try to print a jpeg image in Photoshop CC 2015.5, once 'Print' button is hit, the app unexpectedly quit. Tried a few images different format - PNG, PSD same issue. 

Canon printer driver should be fine because I can print from Preview and Word.

Thanks.

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LEGEND ,
Sep 27, 2016 Sep 27, 2016

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It has been discovered that printing to a variety of printers from Photoshop 2015.5 on a Mac
with macOS Sierra causes Photoshop to crash.  Log files have been generated and sent to both Adobe and Apple.  Lightroom works just fine for printing as well as all other apps.

here is a link to the thread in Apple communities with others with the same issue.:
https://discussions.apple.com/thread/7676905

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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Hello Everyone !!

I had an issue is whenever i Print from any app and give print command it use to crash.

I write on apple forum and they replied with one link and 3rd option from there worked for me like a charm.

Article Link:

https://support.apple.com/en-us/HT203343

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
  3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
  4. The Printers folder opens. Choose Edit > Select All to select all items in the folder. 
  5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.

    in my case after go to step 3 i just delete the all the items (files and folder) in it and install printer driver again from there site.

    Works perfectly i have xerox Phaser 7760DN printer.
KUDOS to apple 🙂

Good Luck Guys !!

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Not working for me. 😞

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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It worked for me on two Mac Pro.

What exactly problem you are having?

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New Here ,
Sep 28, 2016 Sep 28, 2016

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After upgrade to Sierra photoshop crash when I can print. 9x crash 1x works. 😞

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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have you deleted the folders contains i mentioned above?

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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That fix only applies for print crashing all the time.

All my apps including Lightroom CC print just fine (maybe the
Photoshop folks should talk to the Lightroom folks once in a while)!!!

It is only Photoshop CC that crashes!!!!

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Hello all,

I tweeted Adobe Customer Care and they instructed me to delete this file: 

Adobe Photoshop CC 2014 Prefs.psp (can be another year 2015)

from User > Library > Preferences > Adobe Photoshop CC 2015 Settings folder.

The above pref file is inside. I deleted it and in fact deleted all similar pref files from previous settings folders (i.e. CC 2014 and earlier etc)

I just try printing in PS and seems to have work. Cheers.

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Yes, no working. I had again downgraded El Capitan.

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