P: Photoshop 2017 crashes all the time

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LEGEND ,
Jul 12, 2017 Jul 12, 2017

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Photoshop 2017 crashes all the time

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2021 Nov 26, 2021
Fixed in 19.1 or later.
Status Fixed

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Adobe Employee ,
Jul 14, 2017 Jul 14, 2017

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Howdy Mark,

Okay here's what I came up with from looking at your System Info...

First, I'm not sure, but is your OS the shipping version of 10.12.5 or one of the pre-release builds?

Second, it appears that Photoshop itself is crashing cuz of an invalid memory pointer.  That's not too uncommon and this setup is somewhat familiar, so I'm waiting to hear back from someone about the nature of that failure.

Now, as a couple of wild guesses, have you tried any of the following -- double the free space on your scratch drive and/or your working drive?  Delete your PS preferences at launch?  Uninstall and reinstall PS?  Uninstall your Wacom tablet (at least until we get PS working again)?

Finally, I'm about to go out on vacation, so feel free to answer me here and when I return I'll respond.

Thanks,
David

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Adobe Employee ,
Jul 14, 2017 Jul 14, 2017

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Hi Mark,
We have been looking at your crash. Our current theory is that something is going wrong with background save.
Could you try to turn off background save and see if this issue persists?

Background save can be turned off in Preferences > File Handling > Save In Background
Thanks for reporting this issue.
Jesper

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Fixed in 19.1 or later.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Fixed

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