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P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

12 Votes
Contributor ,
Dec 09, 2020 Dec 09, 2020

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Repeatedly ...even after restarting PS and/or rebooting laptop, I try to use the spot healing tool and incessantly get this popup:

"Could not complete your request because of a program error"

 

All I can do is click the OK button and then continue until a minute or so goes by and I get the same thing happening again. Another buggy update???

 

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 12, 2021 Jan 12, 2021

Please install 22.1.1 which was released late last night. It contains a fix for program errors.

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121 Comments
Community Beginner ,
Nov 07, 2020 Nov 07, 2020

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When I open a photo and add a layer to use the spot healing brush, this won't work. I have to make a copy of the back layer to be able to use the healing brush.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Is Sample All Layers checked?

sampleAllLayers-a2e1dcf5-99d0-4b6a-a3a5-a3e225b01b84-5560276.jpg

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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Yes, it is. Thank you.

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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Happening to me all the time when using Spot Healing Brush tool. MOST annoying right after an update! 

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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It is happening to me also, using select and mask, saving, etc. I had to downgrade to the previous version to be able to work

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LEGEND ,
Dec 10, 2020 Dec 10, 2020

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I got the same problem on the newest update on Photoshop, never before had any issues using the spot healing brush. I'm on Windows, Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Who on this thread was not getting a program error with Photoshop 22.0.x but is now getting with a program error since the 22.1 update that went out Monday night? 

If you're in this group, does following the troubleshooting here https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles  (restoring prefs and/or disabling the GPU and restarting Photoshop) solve the issue for the people in this group?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Dec 10, 2020 Dec 10, 2020

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1-36483ab1-6a85-4d8b-9010-1be30cb26473-46728356.jpg

Suddenly, this error occurred while retouching with the healing brush standard photo. Stamp or spot healing brush working well.
After testing, help solve the problem:

  • By reducing the image size to 4000px (approximately)
  • Resize cache to smaller 128-132k
  • Or change cache levels to 6 (approximately)

There was no such thing before.

 

My system info:

All drivers, updates latest.

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
Number of Launches: 1019
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3312 MHz
Built-in memory: 16345 MB
Free memory: 11514 MB
Memory available to Photoshop: 14953 MB
Memory used by Photoshop: 77 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.71.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 1
Image tile size: 1024K
Image cache levels: 8
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6052
glgpu[0].GLName="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.5730"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_0aa1ef00bcab8923\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_0aa1ef00bcab8923\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_0aa1ef00bcab8923\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_0aa1ef00bcab8923\nvldumdx.dll"
glgpu[0].GLDriverDate="20201106000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6442
clgpu[0].CLName="GeForce GTX 1060 6GB"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=1.450000e+11
clgpu[0].CLCompute=1730.726628
clgpu[0].CLRawDeviceName=GeForce GTX 1060 6GB
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
nativegpu[0].NativeName="7171:NVIDIA GeForce GTX 1060 6GB"
License Type: Subscription
Serial number: 96040930926587112404
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Alexey\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 223,0G, 19,1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/10/13-07:15:59   79.624517   79.624517
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPFiles.dll   Adobe XMP Files 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPScript.dll   Adobe XMP Script 2020/10/15-17:48:32   79.164527   79.164527
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/10/13-07:15:59   79.624517   79.624517
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/09/03-11:27:35   79.623792   79.623792
   ARE.dll   ARE 2020/10/13-07:15:59   79.624517   79.624517
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/10/13-07:15:59   79.624517   79.624517
   BIBUtils.dll   BIBUtils 2020/10/13-07:15:59   79.624517   79.624517
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/10/13-07:15:59   79.624517   79.624517
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/09/18-01:10:24   79.624152   79.624152
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
   Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
   Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
   Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   Profile School Panel v1.1.6  1.1.6 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ProfileSchoolPanel\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Infinite Color  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\InfiniteColor\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   Dodge & Burn  1.0.0 - from the file “C:\Users\Alexey\AppData\Roaming\Adobe\CEP\extensions\DodgeBurn\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
   Profile LutGen  0.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ProfileLutGen\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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LEGEND ,
Dec 10, 2020 Dec 10, 2020

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Tried all of the above and still getting the error. Doesn't happen until you've been using the healing brush for awhile (5+ minutes). Running OS 10.15.7; haven't updated to Big Sur. Only started with the latest 22.1 update. Any other ideas?

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Contributor ,
Dec 10, 2020 Dec 10, 2020

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I had to revert to last version and used spot healing all day today without an issue.

Why is it  that Adobe management incessantly signs off on these buggy updates. Please keep them away from aircraft or municipal water system development.

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LEGEND ,
Dec 11, 2020 Dec 11, 2020

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Jeffrey - It's now happening on all 3 computers -- 2 desktops and a laptop. So it's definitely not a problem with the preference settings, disabling GPU, restarting PS, etc. Would you please get back to this group and let us know what's going on? Is Adobe working on a fix? Marj

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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The only thing that has ever worked on my end is to crop the image. No changes in prefs/settings both in PS or system-wide do anything. Cropping the image is the only work around for this. Luckily it's an option in most cases and does not damage anything in a typical workflow. Hope this helps. This has got to be one of the most all time horror issues when dealing with hours worth of work potentially unable to be saved and all you have to rely on is the hope that PS will recover some portion of your work flow. Oh well. 

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LEGEND ,
Dec 11, 2020 Dec 11, 2020

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@JeffreyTranberry

The spot healing brush works at first, but after going to rubber stamp and back to spot healing brush, I get this error. Didn't get the error until after updating.

Disabled GPU. 2019 16" MBP, Catalina.
 

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LEGEND ,
Dec 12, 2020 Dec 12, 2020

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Same here. Worked perfectly fine until the last update. Can't use both Healing Brush and Spot Healing Brush anymore. Very annoying!!

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Me too... program error always, dont save my work and dont fletten layers.

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LEGEND ,
Dec 12, 2020 Dec 12, 2020

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I'm having the same problem

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Getting "Could not complete your request because of a program error" while using the Spot Heal Brush. I notice the error most when trying to spot heal closer to the edges of the canvas. Running Photoshop 22.1 on MacOS Big Sur, 2019 iMac.

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New Here ,
Dec 13, 2020 Dec 13, 2020

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"Could not complete your request because of a program error" using the Spot Heal Brush. I get the same error on and off. Sometimes every few seconds, other times I don't get it for several minutes.
Running 22.1 on Windows 10. The error was not present (AFAIK) in 22.0.1

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Same problem here when dealing with large / complicated PSD or PSB files.

Minor workaround is to save with all layers turned off except background layer, with only selecting background layer, then save is enabled.

Very annoying issue since I have to flatten everything and resave as a FLAT version to proceed.

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Same for me, started happening with the update to 22.1. Re-installing 22.0.1 now to get back to useable functionality. Hopefully Adobe can correct soon!

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Ever since the last update the healing brush has given me sporadic "Could not complete your request due to a program error". It's not everywhere on the image but seems to be along some vertical lines. If I flatten the file and add a new layer for the healing it works for a while. On a MacBook Pro with a Wacom tablet if that might make a difference. 

Anyone else with this issue? Anyone with a solution?

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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Same issues when using the healing brush tool. Sometimes, but not always, I use the clone tool and then healing brush and it works. Another bug ... fed up !!

On iMac, wacom Intuos.

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LEGEND ,
Dec 16, 2020 Dec 16, 2020

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Also getting this error with 22.1 on MacOS 10.15.7 when saving, healing/spot AND trying to merge layers. 

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I'm using release 22.1.0  and I have a problem with the spot healing brush.

In some random parts of my image the brush suddenly isn't working. This error pops up: "Could not complete your request because of a program error." When I brush a few inches next to the area, the brush works fine.

There is no difference when I brush on the background layer itself or on a blank layer with "sample all layers" checked.

Do you have any idea? Thanks!

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Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

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If you quit Photoshop and restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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