P: Photoshop 23.1.0 keeps crashing when I use my Cintiq 22HDT's pen

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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Photoshop seems to work fine when I use my finger on the pen display, but when I touch the actual pen to the screen it immediately freezes and crashes a few minutes later.

I've tried restarting the pen display, the computer, photoshop, I tried changing scratch disks and back again, I've updated everything except my iOS, which I'm afraid to update until all those bugs are fixed.

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Adobe Employee , Feb 17, 2022 Feb 17, 2022
Hi all,     We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here   To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating     Let us know if the update resolves the problem for those affected and share your feedback with us.     Thanks, Mohit
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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Do you see the Crash Reporter screen when it eventually crashes? I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One of the best places to start is to make sure you're back to a known state:

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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Hi, have you tried to fully reinstall photoshop with this tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jan 02, 2022 Jan 02, 2022

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Hi, I submit every single crash report the email associated with my adobe
account is <removed by moderator>


*Beatriz*

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Adobe Employee ,
Jan 02, 2022 Jan 02, 2022

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OK that's different than the Adobe ID you've logged in here with.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 02, 2022 Jan 02, 2022

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Hmm. Not finding it under that email address, either.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi all,  

 

We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

Bug Fixed

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Mohit, have updated to 23.2 and still having this issue. I'm on an M1 macbook pro using the latest Wacom Driver 6.3.45-3. I've deleted adobe preferences, re-installed photoshop as well as the wacom drivers. No luck. Please advise.

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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@Jason23308858ioi1 Are you seeing freezing? Or crashing? Install 23.2.1 and let us know if you're still having trouble.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Feb 26, 2022 Feb 26, 2022

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Where can I locate Photoshop 23.2.1?

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Adobe Employee ,
Feb 26, 2022 Feb 26, 2022

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@Jason23308858ioi1 In the CC desktop app, choose Help > Check for Updates...

 

https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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