P: Photoshop 23.1.0 keeps crashing when I use my Cintiq 22HDT's pen

[beatrizn74790441]

Photoshop seems to work fine when I use my finger on the pen display, but when I touch the actual pen to the screen it immediately freezes and crashes a few minutes later.

I've tried restarting the pen display, the computer, photoshop, I tried changing scratch disks and back again, I've updated everything except my iOS, which I'm afraid to update until all those bugs are fixed.

[J453]

Do you see the Crash Reporter screen when it eventually crashes? I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

One of the best places to start is to make sure you're back to a known state:

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

[Francesco Della Peruta]

Hi, have you tried to fully reinstall photoshop with this tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[beatrizn74790441]

Hi, I submit every single crash report the email associated with my adobe
account is <removed by moderator>


*Beatriz*

[J453]

OK that's different than the Adobe ID you've logged in here with.

[J453]

Hmm. Not finding it under that email address, either.

[Mohit Goyal]

Hi all,  

We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

Let us know if the update resolves the problem for those affected and share your feedback with us.  

Thanks,

Mohit

[Jason23308858ioi1]

Mohit, have updated to 23.2 and still having this issue. I'm on an M1 macbook pro using the latest Wacom Driver 6.3.45-3. I've deleted adobe preferences, re-installed photoshop as well as the wacom drivers. No luck. Please advise.

[J453]

@Jason23308858ioi1 Are you seeing freezing? Or crashing? Install 23.2.1 and let us know if you're still having trouble.

[Jason23308858ioi1]

Where can I locate Photoshop 23.2.1?

[J453]

@Jason23308858ioi1 In the CC desktop app, choose Help > Check for Updates...

https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html