P: Photoshop 23.2.2 Can't open/update vector smart object in Illustrator

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Just today, I updated to macOS Monterey and now I am having problems opening vector smart objects in Photoshop files. If Illustrator is closed, when I double click the smart object (or choose edit contents) Illustrator will launch but the file will not open. 

If Illustrator is open and I try to open the smart object, I get a Mac error window that says "The application "Adobe Illustrator 2022" can't be opened" with a -1703 error code. 

I'm using Photoshop 23.2.1 and Illustrator 26.0.3, which I went back to after seeing the problem first occur in 26.1. 

The computer is iMac Retina 5K, 27-inch 2019  |  3.6 GHz 8-Core Intel Core i9  |  macOS Monterey 12.3

Thanks in advance

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Cross-app workflows , macOS , Windows

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correct answers 2 Correct answers

Adobe Employee , Mar 31, 2022 Mar 31, 2022

This should be resolved in macOS 12.3.1 that just went out.

Status Fixed

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Adobe Employee , Mar 16, 2022 Mar 16, 2022

Thanks for the details. Engineering is working with Apple on a fix.

Status Acknowledged

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replies 228 Replies 228
228 Comments
Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Same issue now. Totaly ruined my workflow 😞 

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Snímek obrazovky 2022-03-31 v 11.23.49.png

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New Here ,
Mar 31, 2022 Mar 31, 2022

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March will end and there is still no information about this problem. very interesting indeed.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Même problème, exactement. J'ai résolu provisoirement en cochant "ajouter à ma biliothèque actuelle" lors de la conversion en objet dynamique. Entre ça et la disparution des icones des fichiers eps… Apple commence vraiment à nous gonfler sévère !

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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This should be resolved in macOS 12.3.1 that just went out.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Fixed

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Community Expert ,
Mar 31, 2022 Mar 31, 2022

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@Jeffrey Tranberry said:

This should be resolved in macOS 12.3.1 that just went out. 

 

Thank you for reporting the fix from Apple, Jeffrey. Seventeen days for them to fix this is impressive!

 

~ Jane

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Participant ,
Mar 31, 2022 Mar 31, 2022

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Thanks Jeffrey, this has been driving me crazy. I didn't realize how much I relied on smart object until they would not open. this is an issue from photoshop and dimensios for me.

 

Has anyone seen this update in the wild yet? 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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How long before 12.3.1 is available for everybody? its not available for me yet?

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Community Expert ,
Mar 31, 2022 Mar 31, 2022

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quote

@DavidLloydImageworks said:

"Has anyone seen this update in the wild yet? "

 

Did you look in Apple menu > System Prefs > Software Update?

https://www.macworld.com/article/628371/macos-monterey-12-3-1-big-fixes-security-updates.html

 

Jane

 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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yes it still is saying up to date with 12.3

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Participant ,
Mar 31, 2022 Mar 31, 2022

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um... yeah of course. where else would I look? do you see 12.3.1 there? Apple usually releases in regions. I am west coast US and it is def not there when forcing a new check.

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Participant ,
Mar 31, 2022 Mar 31, 2022

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not seeting the update on East Coast yet but going to keep checking in to the evening. 

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Explorer ,
Mar 31, 2022 Mar 31, 2022

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The update just popped up for me (West Coast US). installing now...

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Explorer ,
Mar 31, 2022 Mar 31, 2022

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FIXED!

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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FINALLY!! 
macOS 12.3.1 latest update just release a few hours ago fixed the bug! So it was apparently Apple's fault, not Adobe...

 

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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To echo what others have said, the macOS update to 12.3.1 fixed it for me as well.

Thanks Adobe or Apple or whoever got this done, it will be nice to have it working again. 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Is this new update really safe? Or will it brick my MacMini like 12.3 did?

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Community Expert ,
Mar 31, 2022 Mar 31, 2022

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quote

@DavidVogler said:

"...will it brick my MacMini like 12.3 did?"

 

It's always a best practice to make a system backup before updating your OS, but this question is best asked on the Apple forums or directly to Apple support.

 

~ Jane

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Participant ,
Mar 31, 2022 Mar 31, 2022

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Thank you @Jeffrey Tranberry for the heads up today about the 12.3.1 release. Thanks to the Adobe engineers for anything they were able to assist the Apple team with in regards to the macOS bug (and lets face it, there have been more, more frequently over the last few years). While I've been able to identify and report bugs to Apple I've had to wait much longer than a couple weeks to get Apple to address so whatever weight Adobe was able to put behind getting the fix is extremely appreacited. 

Here's to the next time we all come together over a bug, CHEERS!

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Yes !!!!!!!!!!
It works now!
I heard to say that Spielperg was going to make a movie about this…

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Explorer ,
Apr 01, 2022 Apr 01, 2022

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It works, I can confirm also.

Topic closed :))

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New Here ,
Apr 01, 2022 Apr 01, 2022

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It work! 😉

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Estou com um objeto inteligente de ilustrator no photoshop, e quando clico nele para fazer uma edição, ele me dá um erro e não abre o ilustrator. Estou com a ultima versão instalada.

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Con la actualización de MacOs Monterey 12.3.1, se suluciona este problema

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