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P: Photoshop 23.3.0 freeze with Multithreaded Compositing enabled

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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After opening any file sometimes crash, if not then it crashes after any operation, for example changing color on a simple text layer.

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2022 Apr 22, 2022

Hi @domenicoa16460157 ,

Can you also try disabling Preferences -> Performances -> Multithreaded Compositing?

Andrew

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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No crash problem installing previous 23.2.2

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Does it crash out completely and you see the Crash Reporter dialog? Or does it freeze and you have to force quit the app?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Sometimes it freeze for example if i try to insert an incorporated image and in this case i have to force program close. Sometimes program simply disappear, without error displaying or messages.

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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I have not fully tested, but inserting a new image in to the composition it's not more crashing, but it happens so strange things, for example outside the workarea remaing trace of a previous resize of image (i have to change zooming to remoove it). Please see image screenshot. I need to work safely so i go back to previous PS version.prova.jpg

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi @domenicoa16460157 ,

Can you also try disabling Preferences -> Performances -> Multithreaded Compositing?

Andrew

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Hi, installed 23.3.1 and disabling only Native Canvas i see no change for the issue, but disabling also Multithreaded Compositing it seems everything is working correctly now. Thanks!

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi @domenicoa16460157 ,

I'm relieved to hear disabling Multithreaded Compositing resolved the issue.  Can you share the PSD which caused the crash with Multithreaded Compositing enabled?  Our engineers want to have that feature working for all Photoshop documents.  It would be greatly appreciated.  Thanks!

-Andrew

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Community Beginner ,
Apr 30, 2022 Apr 30, 2022

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Hi Andrew,

sure I can share the PSD, but I don't know here how to attach it. I've created a download link here, let me know if it's okay.

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Adobe Employee ,
Apr 30, 2022 Apr 30, 2022

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@domenicoa16460157 that's perfect.  I'll have our engineering team investigate the file you shared.  Thank you!

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