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P: Photoshop 24.2 When trying to open or save box is blank

Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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When tryin to open a file by choosing the file menu then open the browse box is blank. Version 24.2

Rick28874801iwnm_0-1678816311947.png

 

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correct answers 2 Pinned Replies

Adobe Employee , Mar 17, 2023 Mar 17, 2023

Hi all, we have this logged and the team is investigating.

 

Things to try:
One thing to look at trying regarding the Save dialog not working, is to change Preferences > File Handling > Default File Location from "Creative Cloud" to "On your computer". This skips the UXP Cloud save dialog and goes to the local hard drive save options. 

 

 

Status Acknowledged

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Adobe Employee , Apr 03, 2023 Apr 03, 2023

Hi all,

 

We have fixed this issue with the latest Adobe Creative Cloud Desktop app update. Please update the Creative Cloud Desktop app if you still see this problem. 

 

Let us know if you are still seeing this issue after the update.

 

Thanks,

Mohit

Status Fixed

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replies 138 Replies 138
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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Thanks for the update @Rick28874801iwnm

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
Mar 14, 2023 Mar 14, 2023

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I'm still having the same issue as well

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New Here ,
Mar 15, 2023 Mar 15, 2023

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I had the same issue in the 24.2 update that was giving me a blank screen when saving a new Photoshop document. That did the trick! Thank you.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Kaden288962960t12_0-1678906345291.png

This is what it shows when I try to save. Help please.

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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Hi @Kaden288962960t12 go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Restart PS.

 

If that does not resolve try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Welcome to the Photoshop Community @Kaden288962960t12. We'll need more info to help you figure this out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link here?

 

You can try temporarily disabling any VPN or protection software on your machine that can change how your device interacts with the internet.

 

Go to the location of the preference folder below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

    SameerK_0-1678909802000.png

     

  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

 

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New Here ,
Mar 15, 2023 Mar 15, 2023

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I am working on Apple M1 13.2.1 OS - I have Photoshop 24.2.0 release.  

When I try and save I get a black window and nothing else.  Photoshop will not allow me to save any files with layers.  I am able to export, but as you can imagine I miss all my layers.  I have reset all settings and tried to uninstall and reinstall.  Now I am stuck with I file I need the layers and I cannot save them.

Screenshot 2023-03-15 at 7.57.29 PM.png

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Same problem here.
Can't do anything with "save as" or "save as copy". It only shows a black window pop up. 
How do I do?

Screenshot 2023-03-16 at 10.44.13 AM.png

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New Here ,
Mar 16, 2023 Mar 16, 2023

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bug_example.PNGI am also having this exact problem. I can't open any images and have tried the fixes suggested here, but no luck.

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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@Rick28874801iwnm@28909772kyha 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Hi @CJHS28902499ojj1 @SMD289032485xar  Go to Photoshop Preferences/Technology Preview and check "Disable Native Canvas" and restart Photoshop.

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Community Beginner ,
Mar 16, 2023 Mar 16, 2023

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Hello

We are getting the below blank dialogue window when opening a file in photoshop this week

is this a windows or adobe bug?

 

photoshop.png

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New Here ,
Mar 16, 2023 Mar 16, 2023

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After selecting Save, a black window appears and there is no option to save.

jm_69_0-1678986191411.png

 

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Hi,

are you using the latest version of Adobe Photoshop? Does this problem occur with all files?

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Hi @jm_69 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Same problem here.

I tried your method, but it still doesn't work.

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

 

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Also @CJHS28902499ojj1 @SMD289032485xar @CHEN28916440449p 

Can you go to Apple System Preferences/Security and Privacy/Full Disk Access and making sure PS is listed and active?

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New Here ,
Mar 16, 2023 Mar 16, 2023

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截屏2023-03-17 02.41.47.pngIt has been several days, I have reinstalled 2023 ps and 2022 ps , still can not solve. Restarted the computer. Reset preferences, didn't fix it. Also tried checking "Disable Native Canvas" in Tech Preview and restarting Photoshop. There is no way to solve the problem.

 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Tried this method too, it didn't work.

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Hi @CHEN28916440449p which method are you replying to? Resetting preferencs or Mac OS security? Both?

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Both.

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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@CHEN28916440449p please do not post duplicate posts. I'll merge this with your original post.

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New Here ,
Mar 16, 2023 Mar 16, 2023

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经过尝试,我找到了解决问题的方法。 希望对有同样问题的朋友有所帮助。 MacOS > 进入文件夹 >搜索框输入(/Library/Application Support) >删除“Adobe” 文件夹 > 重新安装Photoshop。 如果删除adobe文件夹后所有adobe软件都有问题,全部重新安装即可。

截屏2023-03-17 14.22.03.png截屏2023-03-17 14.22.26.png截屏2023-03-17 14.28.53.png

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New Here ,
Mar 16, 2023 Mar 16, 2023

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I'm so sorry,not converted to english. I translate it again.

After trying, I found a solution to my problem. I hope it will be helpful to friends who have the same problem. MacOS > go to the folder > type (/Library/Application Support) in the search box > delete the "Adobe" folder > reinstall Photoshop. If all adobe software has problems after deleting the adobe folder, just reinstall them all. I translate it again

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