P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Joris Casaer]

To all of those worried of doing the Clean All. I did not lose my Photoshop presets. I was ready to lose them because of a deadline I couldn't miss, but happy to still find them after erasing everything and re-installing Photoshop. 

[Thof]

Can somebody help me, please?

Since this morning PS does not start anymore. 

Before, I did delete "Lightroom Catalog 2-v10-v11 Previews lr.data" at C:, did transfer it to D: and could work perfect. After the system was running without mistakes, I did delete it from D:.

Was that my mistake?

I did deinstall and reinstall PS twice. 

[Gabriel263491286a3g]

Bonjour,

Je n'arrive plus à ouvrir ni indesign, ni photoshop, ni illustrator depuis ce matin. J'arrive néanmoins à ouvrir Acrobat.

Ce sont des logiciels sur lesquels je travaille tous les jours et cela ne m'est jamais arrivé...

Je précise que toutes les apps ont été updatées et sont à jour.

Je travaille sur un MacBook Pro tournant avec Monterey version 12.7.5.

Quelqu'un aurait-il une piste pour résoudre cela ?

Merci par avance pour votre aide 🙂

[markm76483456]

Thank you!! Removing the Beta apps has done it - Photoshop and Illustrator are now opening for me.

[skatemodus]

Hello there, I can't open photoshop since lasta night, I have updated everything but still it hangs opening. Solution? 🙏🏽 

[Ged_Traynor]

@skatemodus try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[rpearson1]

same problem with 25.11.0  Macbook Pro, 2023, M2 2TB 96GB Ram Ventura 13.6.7 was working fine till August 7th now stuck on opening. Reading preferences. Uninstalled then re-installed still not working. FF sake Adobe, get this working. 

[skatemodus]

Thank you Ged! I will try to do that and see if it works! 

[Gabriel263491286a3g]

Hi,

Thanks for your reply. I use a beta version for Photoshop, but it's not only Photoshop which fails, its also Illustrator and Indesign. Do you think that the beta version of Photoshop I installed could be the cause of the bug of Illustrator and Photoshop ?

[Ged_Traynor]

@Thof try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Thof]

I do not really dare, because I fear the mess afterwards will be bigger

[rpearson1]

you can add Illustrator 2024 to the list of Adobe Applications NOT working, it hangs on startup as well. So now I can no longer do my job. I use Photoshop and Illustrator and NEITHER ARE WORKING???

[gtmshrma]

Hey as I click on Photoshop it starts processing but then suddenly it stuck and then it starts consuming all my RAM and then a black screen comes and everything shuts down

The same thing happens again and again

if you can see it you'll better get to know the issue

it is really serious for me My work has been pending for the past 24 hours

I am already using the latest version

Also tried different versions
then I saw my Illustrator had the same issue

all other apps are working smoothly

please resolve this

[rpearson1]

I am also not comfortable doing the Creative Cloud Cleaner, I pay for the app so I expect it to work as advertised. When will there be a fix..TEAM? anyone there?

[SeanIrish]

That worked. Spent all morning trying to fix this, so thanks for the post.

[rpearson1]

Add Indesign 2024 to the list of Adobe programs not loading and hanging at start-up. This is beyond frustrating and costing me my employment as I have come to trust and use these programs exclusively. What a shocker. 

[skatemodus]

I did the first step and then try to open Photoshop but still hangs, this is bad : ( 

[Ged_Traynor]

Do you have any beta versions installed

[rpearson1]

I have the same issue with Photoshop, Illustrator, and InDesign. Lightroom Classic & Muse and Premiere open just fine, But I use the previous 3 daily for work and right now I cannot work. 

[skatemodus]

Just premier Pro Beta, media encoder and I already uninstalled photoshop Beta 

[JannikSchmidtPictures]

TANK YOU so MUCH! 

[zuziika]

Hi i was using photoshop 2 days ago and everything was working fine and today i started photoshop and it freezing on reading preferences sometimes it freezing on reading brushes.... i dont know what to do i tried to delete appdata of all my adobe products i tried to reinstall photoshop i tried beta i tried normal version and nothing help.... i was writing to support and no answer 2 hours... crazy what happening with adobe 

[Memphilm Creative Media]

Photoshop won't open, any solutions?  I've restarted my computer and reset my preferences but nothing.

[Emerrow]

I don't have the beta version installed but I'll definitely give it a shot

[colin39040547sa7z]

this was certainly very helpful anf it worked.