P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[shotsbyetaylor]

GOAT. THANK YOU SO MUCH

[itsme_Jess]

THANK  YOU  this worked for me!!

[donbakerdigital]

I have been wrestling with this issue for 4 days and I finally figured it out on my Mac M1 Max. I have the Clean My Mac software and I went in and unibstalled the Media Encoding software because I only use the Photoshop, Lightroom, Lightroom Classic and Bridge software package. As soon as I did that, I restarted my computer, went to Ceative Cloud, clicked on Photoshop v25.11 and it launched immediately. I was about to give up but I'm pleased that I didn't. I don't know if the Media Encoder program is an issue on your computer but it was clearly an issue on mine. I hope this fix can work for you.

[Sarah27914909k9u3]

After updating the Photoshop beta, it won't launch. I get to the splash screen and never get past it. Illustrator won't start either, incidentally... The version of the beta is 25.12.0 (20240807.m.272703667cd). I've already tried deleting the settings file by holding down shift-option-command. I'm on a Macbook Pro, OS X Sonoma 14.6.1 with 128 GB of RAM.

[Nathaniel33146557gqrb]

This worked. Thank you.

[Serge BARREAU]

Same issue… WTF?!

[Jeff Arola]

Take a look at this thread for a solution:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

[Bojan Živković]

Plase take a look here https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

[Bojan Živković]

Please take a look here https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

[JPtrust]

Bon je réponds à mon problème résolu... 

J'ai du supprimer toute application adobe de mon mac (y compris créative cloud) puis tout réinstaller. Ca refonctionne.

Courage à tous. 😉

[bigolives@sky.com]

Uninstall all BETA apps & re start. That worked for me. You don’t have to uninstall any preferences or plugins like I did 🤦‍:male_sign:

[Ged_Traynor]

@Sarah27914909k9u3 the issue has been reported here

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

[donbakerdigital]

Uninstall all Beta and Media Encoder files. That should do the trick. It worked for me. 

[visual_factB839]

When I try to open photoshop - it uses all my memory and some - it always sticks on the "Adding Extension....Halide Bottlenecks" 
I have uninstalled and reinstalled it. 

I have upgraded my MAC now running Sonoma 14.6.1. I have plenty of storage avaliable. 

I have restared the computer

I have deleted my preferances when I uninstalled Photoshop. 

Any ideas??

[coldwaterjohn]

As of a few days ago When trying to open the latest version of Photoshop 25.11 it freezes in the process of opening and simultaneously freezes the PC on which is running. It appears to be a global issue as the support desk is so inundated that no agent is available in any reasonable timeframe to provide guidance. I have attempted uninstalling the latest version and installing an earlier version but have met with the same result. I have generated a collectors log file and it has been uploaded to Adobe.

[Kindel30627087ttox]

I'm having the exact same problem.

[rmanard1]

Had freeze issues with Photoshop and Illustrator.  Removed the beta apps I had ... Premiere and Media Encoder and issue was resolved.

[RUFFSTUFF Media]

Read the pinned post.

[default9flmdfx88u34]

same with me

[RUFFSTUFF Media]

There are 1000 posts confirming the solution....

[coldwaterjohn]

Now appears back to normal after I uninstalled it and others and did not
reinstall premiere rush.

[Sarah27914909k9u3]

That fixed it for me. Thank you so much!!!

[Modhill2516]

Got the same problem too, just happened this afternoon on my MacBook Pro m3, I then had jumped to my old Mac book pro 2019 so I can finish my job, please help!

[phototom1]

Uninstall all beats app restart

Sent from AT&T Yahoo Mail for iPhone

[jakeprice]

Cory, while I appreciate the fix, I have to ask you: WHAT IS GOING ON AT ADOBE!?! Releasing betas that then make other programs crash that professionals rely on, on deadline, is simply gross negligence. How many hours have we all spent on this forum trying to figure out a bug that all of you at Adobe should have been aware of? (And if you were aware of this, where was the public announcement? You only have one post in the last 2 weeks on fb.) I think we all here deserve an explanation from Adobe on how such a time consuming error was allowed to happen.