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P: Photoshop crashes after iPadOS 15 update on iPad Pro

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Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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Hi, 

 

After downloading ios15 on my iPad Pro my photoshops keeps crashing. Anyone else with this problem? Mostley it happens when I am retouching.

 

Kind Regards 

 

 

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Adobe Employee , Nov 12, 2021 Nov 12, 2021
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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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What version of the Photoshop app are you running?

warmly/j

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing on the iPad. Please go to the Settings for Photoshop, then General & try Restoring the app defaults. Once done, relaunch Photoshop to check if that helps.

 

If the issue persists, you can also try re-installing the app to check if that helps.

 

Regards,

Nikunj

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New Here ,
Oct 02, 2021 Oct 02, 2021

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I'm facing the same problem, its quite annoying. As soon you start working with larger files 1GB+ it starts crashing

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New Here ,
Oct 02, 2021 Oct 02, 2021

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@nikunj.m nothing of the advised solutions helped. I restored the settings and also reinstalled th app. I have the latest version on my iPad installed.

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New Here ,
Oct 22, 2021 Oct 22, 2021

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Same problem as well.  I have contacted customer support several times with no fix to the issue.  I have re-installed, etc.  I sincerely hope that a bug fix/update is on the way.  This is so extremely infuriating.  The app crashes every few minutes and my photo-edits are lost.  I re-open and begin editing and then it crashes again and edits are lost once again.  Please figure it out Adobe.  

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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@AndaPanda looks like you're hitting a crash in a prior version. Can you try installing the latest version (3.0) that was released this week.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I am using the latest version and am seeing frequent crashes when touching up a photo. I found that if I go to airplane mode that everything works fine. Once I turn WiFi back on it starts crashing again. So if you're ok going offline to do the editing then that might be a viable workaround.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I'm facing same issue here. App crashes as soon as I open it, or as soon I configure or open a new canvas. Tried also uninstalling an reinstalling the app. Photoshop version for the Ipad is also latest version 3.0. IpadOs is also latest Version, 15.1. (happened in the previous version too, though). It stops crashing as soon as I stop my internet connection, therefore it seems to have something to do with the cloud syncing.

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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I usually (like 99% of the time) have issues with cloud syncing as well as app crashes. I've had my iPad since the end of April 2021 and I've only been able to fully use Ps on iPad once or twice in all of this time. I've recently been thinking that I should just delete and stick to desktop because it's never been an easy app to work with. I've uninstalled and reinstalled so many time. Sometimes the screen just remains black and never loads when I open the app. 

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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