P: Photoshop crashes doing "Image Size" with GPU compositing enabled

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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This has been going on for a couple months now.  Ive even tried installing older versions of Photoshop and I get the same issue.  This also happens all the time.

 

When I go to Image Size and try to edit the size or resolution then click OK, everything freezes then I get the crash dialog box.  I now have to go to another computer wheneven I need to use that option.  I keep expecting for the updates to fix it but it hasnt happened yet.

 

Does anyone else have this issue?

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Adobe Employee , Apr 26, 2022 Apr 26, 2022
Hi @Vico Drive , It's great to hear you found a workaround.  Can you also try re-enabling the GPU checkbox but disabling Preferences -> Performance -> Advanced Settings ... -> GPU Compositing.  GPU Compositing is a new feature my team and I released in Photoshop 23.3.0. -Andrew

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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I wasnt aware of this method, Ive only submitted from the popup that comes up when an Adobe program crashes.  I will do it with this new method also next chance I get, thanks!

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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So I realized this is the same method.  I filled everything out and submitted with this email address.  I have also gone through the trouble shooting options that it shows after submitting the crash report.

 

What I did learn is that when I turn off the GPU from Preferences/Performance in Photoshop, everything works with no crashing.  I checked my GPU firmware which needed updating, which I then updated.  Turned the GPU preferences back on and its still crashing.  So for now it seems as long as I keep that option turned off, there is no crashing

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi @Vico Drive ,

It's great to hear you found a workaround.  Can you also try re-enabling the GPU checkbox but disabling Preferences -> Performance -> Advanced Settings ... -> GPU Compositing.  GPU Compositing is a new feature my team and I released in Photoshop 23.3.0.

-Andrew

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