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134

P: Photoshop gude log created when working with files

Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2023 Feb 23, 2023

Thank you everyone for your patience. This issue has been fixed with the release of 24.2.

 

Thank you,

Cory

Status Fixed

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Explorer ,
May 21, 2022 May 21, 2022

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Hello. I recently received a photoshop file from a coworker, when opening the file it creates a GUDE log. This is the second time this has happened. The first time, the file had became corrupted about a day after opening. Though I'm not sure if it had anything to do with the GUDE log. Either way, I've never seen this and its somewhat alarming. Thank you for your advice! 

~I come here when Apps stop working.~

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Community Expert ,
May 21, 2022 May 21, 2022

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New Here ,
May 23, 2022 May 23, 2022

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I have the same issues. Everytime I double-clicked a psd file to open in Photoshop (I have the latest version, 23.3.2) it would create this gude log. I tried the above comment and it worked for me, as well. When I unchecked the "Automatically detect settings" checkmark in the LAN Settings dialog in the Internet Properties > Connections tab, it stopped producing the gude log. I have Windows 11, OS Build 22000.675. 

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Community Beginner ,
May 24, 2022 May 24, 2022

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quote
,,, unchecked the "Automatically detect settings" checkmark in the LAN Settings dialog in the Internet Properties > Connections tab, it stopped producing the gude log ...

 

It helped me too. It remains to be seen how it will affect the system as a whole.
Also to hear what the developers think about this appearing in recent versions of Photoshop.

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New Here ,
May 24, 2022 May 24, 2022

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Meine Lösung bei Windows 10, Adobe alle Applikationen letzte Aktualisierung:

Windows > Einstellungen > Netzwerk und Internet > Proxy > Einstellungen automatisch erkenne > aus

 

My solution on Windows 10, Adobe all applications last update:

Windows > Settings > Network and Internet > Proxy > Automatically detect settings > off

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Community Beginner ,
May 24, 2022 May 24, 2022

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Control Panel > Internet Properties > Connections tab > LAN Settings > Automatically detect settings > off

Windows > Settings > Network and Internet > Proxy > Automatically detect settings > off

this is a related settings.

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Explorer ,
May 29, 2022 May 29, 2022

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Thank you for the resource. Well I don't think this is it because I have no problems with the strange file being generated when I create photoshop files my self. This has only happened on a .psd file I've recieved from a co-worker on two didfeeent files now.

~I come here when Apps stop working.~

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Das Problem mit der gude log Datei ist auch nach dem neusesten Update Photoshop 23.4 nicht behoben.

Betriebsystem WIN 10 64-bit aktuellste Version alle Updates. Die Lösung in den LAN Einstellungen Proxy von automatisch auf off zu setzen halte ich nicht für zielführend, da dies Auswirkungen auf das System haben kann. Ich hoffe die Entwicklungsabteilung behebt nun schnellstens diesen Fehler.

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Participant ,
Jun 29, 2022 Jun 29, 2022

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23.4.1 problem still occurs.

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Community Beginner ,
Jul 05, 2022 Jul 05, 2022

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Dieses Problem mit Photoshop ist mehr als nervig, gerade für diejenigen, die ständig damit arbeiten müssen. Und ich werde einen Teufel tun und an irgendwelchen Einstellungen "drehen". Auch bei mir werden beim Öffnen von jpg-Dateien ständig diese Dateien erzeugt. Außerdem stürzt Photoshop ständig ab - und ich habe die neueste Version, sprich 23.4.1, installiert. Außerdem sind aus dem Startbereich von Photoshop die Buttons NEUE DATEI und mitunter auch ÖFFNEN nicht zu nutzen. Das geht gar nicht. Viele verdienen ihr Brot mit Adobe-Produkten und zahlen auch - jetzt auch noch mehr - dafür, dann sollten diese Probleme auch zumindestens nach so langer Zeit gelöst sein. 

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Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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Sorry to hear about the crashes @Peppermintpatty0I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Thank you,

Thank you,
Cory

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Community Beginner ,
Jul 10, 2022 Jul 10, 2022

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hi there,

 

two weeks ago the creation of these "gude-[date]"-files started to occur on my computer (win10-64 bit-all updates) as well, not only when using photoshop (23.4.1) but also illustrator (26.3.1)....

very annoying to constantly having to delete all those files....

yesterday i coudn't save my illustrator work nor export it to .png-file, illustrator denied saving and also displayed a wrong file name - even more annoying....

 

please fix this!!!

 

regards

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Same problem for weeks now. Deleted the sttings folder, no cure. All updates in Win 10 64 and Adobe products, no cure.

---

17:30:13:804 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
17:30:14:013 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
17:30:14:132 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
17:30:14:648 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

---

 

Photoshop: 23.4.1

System: Windows 10 Pro x64, 21H2, build 19044.1826

 

Please FIX THIS.

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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hi there (again),

 

what i figured out in the meantime (and i guess somebody already mentioned it above) is that currently the only way to avoid the creation of these "gude-[date]"-files is by not double-clicking on the file to open it but to go via "right click" -> "open with" -> "[software]"....

it's a little inconvenient but at least this seems to work and you don't have to constantly delete these annoying files.... 😉

 

but still: please fix this...!!!

 

greetz

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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Auch nach dem gestrigen Update, 24.7., sind die Probleme immer noch nicht behoben. Und ich habe keine Zeit dafür, den Entwicklern hier sämtliche gude.logs und Crash Berichte zu schicken. Die Adobe Suite und damit auch Photoshop wird von mir zum Broterwerb genutzt. Das Problem besteht bereits so lande. So langsam sollte sich mal was tun. Teuer genug ist die Software allemal, da erwarte ich auch eine schnelle Problemlösung. Und nicht wieder erwarten, dass ich irgendwelche Daten von und her schicke. 

 

 

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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This is taking far too long to fix. Having these files created everywhere an image is opened is ridiculous and annoying, especially for a product as mature as Photoshop.

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Explorer ,
Jul 26, 2022 Jul 26, 2022

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Dasselbe Problem.

Es nervt fürchterlich.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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This issue is still persisting on the latest build. Especially annoying as these files populate the cloud storage now.

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Das Problem exisitiert nicht nur nach dem LETZTEN Update oder dem vorletzten, sondern schon viel länger. Mittlerweile betrifft es auch Illustrator und andere Programme. Außerdem stürzen die Programme bei jedem morgendlichem Erststart ab, sodass sie via str + alt + entf das jeweilige Programm geschlossen werden muss. Ich überlege nun wirklich, ob ich mir das Geld spare und auf andere Software umschwenke. Mir reicht es jetzt. Zumal die Programme bei jedem großen Update verschlimmbessert werden. So etwas geht gar nicht - und im Gegenzug die Preise erhöhen... 

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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illustrator has been affected by this for quite a while now....

the other day it was indesign that crashed at first start on my computer and i had to shut it down via task manager...!

what i find remarkable (and not in a good way) is that it has now been one month since one of the adobe officials has responded to any of the posts in this community....

is this problem really being fixed or at least worked on??

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Community Beginner ,
Aug 06, 2022 Aug 06, 2022

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Hi if got the same problem, appearing at all my latest PS but also Ai projects as well.. what can I do? ( I run the latest Versions and use Windows 10)
Thanks
Carmen

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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hi @Carmen Maria Schweiger ,

as i already wrote above, try to open your psd- and ai-files not by double-clicking on the file but by going via "right click" -> "open with" -> "[software]"....

seems to be the only solution right now to avoid or at least reduce the creation of the "gude-[date]"-logs....

greetz

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Explorer ,
Aug 09, 2022 Aug 09, 2022

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Having the same problem for weeks, maybe even months. All updates installed. Windows 10. Happens also with Illustrator.

Always when I open a file the gude log is created but when I close the file it persists in the folder. Really annyoing.

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New Here ,
Aug 09, 2022 Aug 09, 2022

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I also have the same problem and it can't be solved until now 

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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Thanks! I will do so.

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