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46

P: Dialog boxes / error messages pop up invisibly - macOS

Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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When an error or alert occurs the dialog box is invisible. Some examples of the alerts include but are not limited to: "No pixels were selected because the layer is empty" or "Do you want to save the document before closing?" Clicking anywhere on the screen prompts an audible error noise (as though you tried to click outside of the dialog box you've been prompted to respond to). The box is not appearing on a different monitor or behind other windows, it is simply invisible and cannot be interacted with unless you press Enter or Escape on the keyboard. Upon pressing the Escape key to close the dialog box, the box becomes visible for a fraction of a second before closing—revealing its location. This has hindered my workflow, especially when trying to close a document I don't want to save changes to because then I must force Photoshop to quit. Running on Mac. Version 23.2.2

Bug Acknowledged
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correct answers 1 Pinned Reply

Adobe Employee , Jun 02, 2023 Jun 02, 2023

Is anybody able to reproduce this experience of missing dialogs regularly that would be interested in working with a Ps developer to help investigate? If so, shoot me an email -- petgreen at adobe dot com

 

Thanks in advanced!

Regards,

Pete

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170 Comments
Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hi there,

 

Sorry to hear about the trouble while trying to save in Photoshop. We're here to help.

Which version of Photoshop and Windows are you using? What type of files are you trying to save? 

Go to Photoshop's Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

 

Disable anti-virus and white-list Adobe applications in your anti-virus software. Increase the memory allocation for Photoshop to 80-85%. Adjust cache size. Ensure that you choose the right cache preset for the type of document you're working with

Check this article for more details: https://helpx.adobe.com/in/photoshop/kb/photoshop-slow-lags.html#:~:text=Disable%20anti%2Dvirus%20an....

 

Let us know if this helps.

 

Thanks.

Ranjisha

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Hello.

 

Thanks for answering.

 

Photoshop 23.4.2

Windows 10, original, freshly installed and updated.

This happens with any kind of file, even when saving a new file with CTRL+S.

This is a clean Windows install, so my only AV is Microsoft Defender.

This is an RTX 2080 Super, it works fine even with heavy 3D baking applications such as Toolbag or even Substance 3D Painter. I have no graphics issues anywhere so it's not the GPU or GPU drivers.

I also have 64 GB of ram.

All my drivers are up to date too.

I set all settings to what you recommended in your answer, but I still got it to happen. It was time consuming since, like I said, it's pretty random, so it was difficult to get it to happen.

 

Photoshop is the only one displaying an issue, it just refuses to show the save window and the rest of the UI becomes locked as a consequence.

 

I'm attaching a capture of the issue. You'll notice the bleeps when I click anywhere in photoshop, indicating the software is "locked" as if the save window was opened, but the save window is nowhere to be seen. I don't have a secondary screen either.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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I also got a log of the issue here:

https://pastebin.com/zGKcZ8Qy

 

Thanks.

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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Hi @RE2215 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

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Community Beginner ,
Aug 15, 2022 Aug 15, 2022

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Hi.

 

This is a clean install, the only thing I had changed was the default of where my files are saved to, changing it to my computer, since I don't like anything cloud related (privacy concerns).

RE2215_0-1660621663949.png

 

After resetting preferences I'm again nagged by the Save to Creative Cloud window again every time I want to save, since it resets that setting, and that is yet another step I have to take to save.

RE2215_1-1660621923507.png

 

 

That said, clicking On your computer in that window, I don't seem to get the issue. So maybe this is happening because of a bug with this setting? Photoshop not locking is nice and all, but I really don't want to have to deal with the annoying Save to Creative Cloud window only to have to click On your computer every time.

 

Here's my system info:

 

Adobe Photoshop Version: 23.4.2 20220711.r.603 aa147b3  x64
Number of Launches: 7
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1889
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3792 MHz
Built-in memory: 65433 MB
Free memory: 41965 MB
Memory available to Photoshop: 51323 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
 - SDK Version: 2.5.1.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 5.16.2.1
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce RTX 2080 SUPER
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,399 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=212275911 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64

[888 ms]
  Start sniffer 2022-08-15 22:50:25
  # Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=212275911 -comment=Photoshop Version: Adobe Photoshop 23.4.2 20220711.r.603 aa147b3 x64
  
  {27 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 2080 SUPER index=0 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2080 SUPER
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,399 MB
      VRAM:                              8,399 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                34,305 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver:                       C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
      Driver date:                  2022-07-21 000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.1694
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7809
  End platform native
  {327 ms}
  
  {327 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2 index=0 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,399 MB
      VRAM:                              8,399 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                34,305 MB
      API version:                  2.1 (2.1.2 NVIDIA 516.94)
      Device version:               2.1 (2.1.2 NVIDIA 516.94)
      Vendor name:                  NVIDIA
      Driver:                       C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
      Driver date:                  2022-07-21 000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.1694
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {620 ms}
  
  {620 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2080 SUPER
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,589 MB
      VRAM:                              8,589 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    418 GB / s
      Compute score:                4,611.44
      Device name string:           NVIDIA GeForce RTX 2080 SUPER
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
  End platform OpenCL
  {757 ms}
  
  Exit code kExitNormal
  End sniffer 2022-08-15 22:50:26
[kStatusNormal, kExitNormal]

[888 ms]
  Finish RunAllAPIs

[1022 ms]
  Start GetSnifferResult

[1022 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040032640222503482
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\XX\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 232.3G, 101.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2022/05/11-19:49:04   79.494feda   79.494feda
   AdbePM.dll   PatchMatch 2022/02/25:12:53:06   1.a395fef450779ea9616c03e6954212ab52393b07   1.a395fef450779ea9616c03e6954212ab52393b07
   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2022/05/30-10:43:04   79.c012c40   79.c012c40
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e
   AdobeXMP.dll   Adobe XMP Core 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   AdobeXMPFiles.dll   Adobe XMP Files 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   AdobeXMPScript.dll   Adobe XMP Script 2022/05/09-07:22:29   79.566ebc5   79.566ebc5
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2022/05/11-19:49:04   79.494feda   79.494feda
   AID.dll   AID DLL   1.0.0.33   
   AIDE.dll   AIDE 2022/05/11-19:49:04   79.6814115   79.6814115
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2022   26.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2022/05/11-19:49:04   79.494feda   79.494feda
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e
   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e
   Bib.dll   BIB 2022/05/11-19:49:04   79.494feda   79.494feda
   BIBUtils.dll   BIBUtils 2022/05/11-19:49:04   79.494feda   79.494feda
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_program_options.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2022/05/11-19:49:04   79.494feda   79.494feda
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   
   DirectML.dll   DirectML Redistributable Library   1.8.0+211118-1842.1.dml-1.8.278eec2   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.1.1-uxpr   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3
   filterport.dll   FilterPort   1.1   O
   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a   
   icudt69.dll   International Components for Unicode    Build 13.1.a82691a   
   icuin69.dll   International Components for Unicode    Build 13.1.a82691a   
   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.3 (r0x0ee262de)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)   
   JP2KLib.dll   JP2KLib 2022/05/09-11:17:40   79.1198525   79.1198525
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   
   mkl_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_core.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_def.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_sequential.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_avx2.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_avx512.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_def.1.dll   Intel(R) Math Kernel Library   2021.3   
   mkl_vml_mc3.1.dll   Intel(R) Math Kernel Library   2021.3   
   MPS.dll   MPS 2022/04/06-19:09:10   79.c217c13   79.c217c13
   onnxruntime.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2022   23.4   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2022   23.4   
   PSViews.dll   Adobe Photoshop 2022   23.4   
   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3
   SVGRE.dll   SVGRE   79.012a8ea   79.012a8ea
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   22.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 17.4.0.997eb32   17.4.0.997eb32
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-6.1.1-uxpr
   UPIC  2.4.1


Required plugins:

   Accented Edges 23.4 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 23.4 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 23.4 - from the file “Filter Gallery.8bf”
   Average 23.4 - from the file “Average.8bf”
   Bas Relief 23.4 - from the file “Filter Gallery.8bf”
   BMP 23.4 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 23.4 - from the file “Filter Gallery.8bf”
   Charcoal 23.4 - from the file “Filter Gallery.8bf”
   Chrome 23.4 - from the file “Filter Gallery.8bf”
   Cineon 23.4 - from the file “Cineon.8bi”
   Clouds 23.4 - from the file “Clouds.8bf”
   Color Halftone 23.4 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 23.4 - from the file “Filter Gallery.8bf”
   Conté Crayon 23.4 - from the file “Filter Gallery.8bf”
   Craquelure 23.4 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 23.4 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 23.4 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 23.4 - from the file “Filter Gallery.8bf”
   Crystallize 23.4 - from the file “Standard MultiPlugin.8bf”
   Cutout 23.4 - from the file “Filter Gallery.8bf”
   Dark Strokes 23.4 - from the file “Filter Gallery.8bf”
   De-Interlace 23.4 - from the file “Standard MultiPlugin.8bf”
   Dicom 23.4 - from the file “Dicom.8bi”
   Difference Clouds 23.4 - from the file “Clouds.8bf”
   Diffuse Glow 23.4 - from the file “Filter Gallery.8bf”
   Displace 23.4 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 23.4 - from the file “Filter Gallery.8bf”
   Entropy 23.4 - from the file “statistics.8ba”
   Export Color Lookup Tables 23.4 - from the file “Export3DLUT.8be”
   Extrude 23.4 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 23.4 - from the file “FastCore.8bx”
   Fibers 23.4 - from the file “Standard MultiPlugin.8bf”
   Film Grain 23.4 - from the file “Filter Gallery.8bf”
   Filter Gallery 23.4 - from the file “Filter Gallery.8bf”
   Fresco 23.4 - from the file “Filter Gallery.8bf”
   Glass 23.4 - from the file “Filter Gallery.8bf”
   Glowing Edges 23.4 - from the file “Filter Gallery.8bf”
   Grain 23.4 - from the file “Filter Gallery.8bf”
   Graphic Pen 23.4 - from the file “Filter Gallery.8bf”
   Halftone Pattern 23.4 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 23.4 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 23.4 - from the file “HDRMergeUI.8bf”
   HSB/HSL 23.4 - from the file “Standard MultiPlugin.8bf”
   IFF Format 23.4 - from the file “Standard MultiPlugin.8bf”
   IGES 23.4 - from the file “U3D.8bi”
   Ink Outlines 23.4 - from the file “Filter Gallery.8bf”
   JPEG 2000 23.4 - from the file “JPEG2000.8bi”
   Kurtosis 23.4 - from the file “statistics.8ba”
   Lens Blur 23.4 - from the file “Lens Blur.8bf”
   Lens Correction 23.4 - from the file “Lens Correction.8bf”
   Lens Flare 23.4 - from the file “Standard MultiPlugin.8bf”
   Liquify 23.4 - from the file “Liquify.8bf”
   Matlab Operation 23.4 - from the file “ChannelPort.8bf”
   Maximum 23.4 - from the file “statistics.8ba”
   Mean 23.4 - from the file “statistics.8ba”
   Measurement Core 23.4 - from the file “MeasurementCore.8me”
   Median 23.4 - from the file “statistics.8ba”
   Mezzotint 23.4 - from the file “Standard MultiPlugin.8bf”
   Minimum 23.4 - from the file “statistics.8ba”
   MMXCore Routines 23.4 - from the file “MMXCore.8bx”
   Mosaic Tiles 23.4 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 23.4 - from the file “MultiProcessor Support.8bx”
   Neon Glow 23.4 - from the file “Filter Gallery.8bf”
   Note Paper 23.4 - from the file “Filter Gallery.8bf”
   NTSC Colors 23.4 - from the file “NTSC Colors.8bf”
   Ocean Ripple 23.4 - from the file “Filter Gallery.8bf”
   OpenEXR 23.4 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 23.4 - from the file “Filter Gallery.8bf”
   Palette Knife 23.4 - from the file “Filter Gallery.8bf”
   Patchwork 23.4 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 23.4 - from the file “Standard MultiPlugin.8bf”
   PCX 23.4 - from the file “PCX.8bi”
   Photocopy 23.4 - from the file “Filter Gallery.8bf”
   Picture Package Filter 23.4 - from the file “ChannelPort.8bf”
   Pinch 23.4 - from the file “Standard MultiPlugin.8bf”
   Pixar 23.4 - from the file “Pixar.8bi”
   Plaster 23.4 - from the file “Filter Gallery.8bf”
   Plastic Wrap 23.4 - from the file “Filter Gallery.8bf”
   Pointillize 23.4 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 23.4 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 23.4 - from the file “PBM.8bi”
   Poster Edges 23.4 - from the file “Filter Gallery.8bf”
   PRC 23.4 - from the file “U3D.8bi”
   Radial Blur 23.4 - from the file “Standard MultiPlugin.8bf”
   Radiance 23.4 - from the file “Radiance.8bi”
   Range 23.4 - from the file “statistics.8ba”
   Render Color Lookup Grid 23.4 - from the file “Export3DLUT.8be”
   Reticulation 23.4 - from the file “Filter Gallery.8bf”
   Ripple 23.4 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 23.4 - from the file “Filter Gallery.8bf”
   Save for Web 23.4 - from the file “Save for Web.8be”
   ScriptingSupport 23.4 - from the file “ScriptingSupport.8li”
   Shear 23.4 - from the file “Standard MultiPlugin.8bf”
   Skewness 23.4 - from the file “statistics.8ba”
   Smart Blur 23.4 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 23.4 - from the file “Filter Gallery.8bf”
   Solarize 23.4 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 23.4 - from the file “Filter Gallery.8bf”
   Spherize 23.4 - from the file “Standard MultiPlugin.8bf”
   Sponge 23.4 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 23.4 - from the file “Filter Gallery.8bf”
   Stained Glass 23.4 - from the file “Filter Gallery.8bf”
   Stamp 23.4 - from the file “Filter Gallery.8bf”
   Standard Deviation 23.4 - from the file “statistics.8ba”
   Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
   Sumi-e 23.4 - from the file “Filter Gallery.8bf”
   Summation 23.4 - from the file “statistics.8ba”
   Targa 23.4 - from the file “Standard MultiPlugin.8bf”
   Texturizer 23.4 - from the file “Filter Gallery.8bf”
   Tiles 23.4 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 23.4 - from the file “Filter Gallery.8bf”
   Twirl 23.4 - from the file “Standard MultiPlugin.8bf”
   U3D 23.4 - from the file “U3D.8bi”
   Underpainting 23.4 - from the file “Filter Gallery.8bf”
   Vanishing Point 23.4 - from the file “VanishingPoint.8bf”
   Variance 23.4 - from the file “statistics.8ba”
   Water Paper 23.4 - from the file “Filter Gallery.8bf”
   Watercolor 23.4 - from the file “Filter Gallery.8bf”
   Wave 23.4 - from the file “Standard MultiPlugin.8bf”
   WIA Support 23.4 - from the file “WIASupport.8li”
   Wind 23.4 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 23.4 - from the file “WBMP.8bi”
   ZigZag 23.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 5.11.0.25 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.11.0\"
   CDO: 1.120.0
        CmdN: 1.11.2
        CDP: 1.143.0
        Projects: 1.3.10
      Loaded at: 46 ms - launch time impact: 7 ms
   Content Credentials (Loaded) 0.30.6.0 - from the file "Required Folder"
      Loaded at: 3790 ms - launch time impact: 0 ms
   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required Folder"
      Loaded at: 3790 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 48 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
      Loaded at: 49 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.19.238.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\"
   CAPTURE: 2.0.34  STOCK: 4.0.2
   Photoshop UXP Export-As (Prepared) 5.8.11.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
      Loaded at: 3790 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3351 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3351 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2.7.0.20 - from the file "Required Folder"
      Loaded at: 3790 ms - launch time impact: 12 ms
   Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder"

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_238\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Thank you for your sysinfo. Nothing looks out of the norm.

 

Testing your video workflow here and it works as expexcted, clicking Save opens the Windows Save screen with the preference set to "On your computer".

 

Have you tried to roll back a version of Ps and see if this persists?

 

Thank you,

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Very often, especially when Premiere is open, Photoshop just hangs when the Windows Open File Dialog is requested. It can't be closed, restart is the only solution to this. Also happens when you'd like to save a document and in this case, you'll lose your work. You can clearly see the 'fontsize' dialog on top.
My guess is the Open File dialog is hidden behind the main screen (modal) but since it's invisible, you're toast. This should not happen in 2022!

ps_bug.png

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Community Beginner ,
Aug 21, 2022 Aug 21, 2022

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Hi.

I don't remember when this started happening, but I've gone through like 2 updates already and it's been this way for a while. I don't have time to try to reproduce this anymore and it doesn't seem like I'm getting any way to fix this, so feel free to close this, I'll either deal with it or look for an alternative to Photoshop.

 

Thanks anyways.

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Sonali25598420sx47_0-1661282721175.png

For the past few weeks, Photoshop on my laptop isn't working at all, whenever I try to open a new this happens, it won't get open and I'm left with this screen. I don't know what to do, I've uninstalled and reinstalled the software multiple times, and tried upgrading and downgrading as well but it's still not working, any help will be greatly appreciated. 

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LEGEND ,
Aug 23, 2022 Aug 23, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Aug 26, 2022 Aug 26, 2022

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So I am new to this thread and found it because I was having the same problem when trying to create a new layer. The new layer dialog was nowhere to be found and was seriously undermining productivity. I finally solved it by going to the Window > Workspace > Keyboard Shortcuts & Menus, then selecting the shortcut options for a new layer. I simply toggled the eyeball icon (visibility?) and voila, upon trying to create a new layer, the dialog was suddenly available on my upper of four monitors. To be clear, it took weeks of trying different suggestions to no effect before I stumbled on this. I am no code guy and therefore not clear on why this worked, but it did. Hope it helps someone.

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Community Beginner ,
Aug 26, 2022 Aug 26, 2022

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Having problem in Ps, but I THGINK the problem is Apple related. Basically, the dialog boxes are hidden, and I can't see them to respond.
Made a video- too big to attach. EMail and I will send the videos! What you'll see is me saving a multi-layer image, which takes a while. So I hit "X" to close the window.... and I SHOULD get a window that says something to the effect of "Ps is saving this image. We can close the window when the save is complete." or something similar.
Regardless, the window dialog is hidden or covered. As you can see in the video, I get an error sound when I try to do anything, meaning the dialog is open and must be responded to. But the dialog is NOT visible. AT ALL.
In this case, I can just hit Return and all is good- in fact, you can see the dialog flash up when I do this. And I used this as an example because I know this behavior. But there are MANY other dialogs I get Im not sure what the default is, and I just have to "Accept" to move on.... and sometimes this is a bad thing!
OK I ahve the same problkem here it is again in a different context. I just want to close this image. I hit the "X" on the toolbar to close it.... and an obviously hidden dialog box is popping up, probably saying "Do you want to save this?" I dunno CUZ I CANT SEE IT!!!
Anyway, I hit Return just to keep it going.... and you can see the dialog flash up, and then a new window appears, and this one IS on top! So SOMETHING is working and showing, but some are not (Again, I have a video!)

So I posted this to the FB, and someone replied it is something to do with M1 and how memory fills up. I too am using a MBP M1 with 32 gigs. Anyway, he wrote:

I have this on my M1 laptop… even when it is plugged into my Studio monitor. Happens when memory gets exhausted is my guess because it takes a while before it happens. I also have the problem where if I open from LR after doing too many the new one will be hidden from view. I can see the layers and the window is active, but I can’t do anything because the document window is hidden. I have to change the view to tile vertically or horizontally and then I can complete that document. Closing and re-opening fixes it for a while.


So there is a problem, not sure if its Apple or Adobe. But it is a real problem, and effecting many M1 users.

If you want the videos, please email me at images -at- photoslc dot com
 
 
Dave Koch

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Let me see if i understand this thread correctly.  

1.  The OP posts and issue (same exact issue that I am having by the way on M1 Max MBP 16).  

2.  Adobe rep posts he "can't reproduce it".

3.  Adobe rep later posts "no one else is having this problem". 

4.  Meanwhile dozens of people post they are having the same exact problem with no solution for months and in some cases causing catistrophic loss of all unsaved work for some people. 

5.  Someone posts an off-topic windows related problem.  

6.  Adobe rep now goes down that rabit hole. 

7.  Problem still unsolved, but because a rep "couldn't reproduce it" it must not really exist...

 

After reading 4 pages of posts do I have this right?  

 

As a tip to ANYONE having this Macbook related problem of hidden dialogue boxes while running an external monitor.  Learn the quick keys for the answers of the diologue boxes you get stuck on the most.  For instance if you are trying to simply close a document you know you can save and hit the "S" key when the invisible dialogue problem happens and it will save.  Hit the "D" key and it will "don't save" etc.  This is the immediate work around to know all of these buttons while adobe decides to come up with the solution to this bug. 

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Community Beginner ,
Sep 05, 2022 Sep 05, 2022

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@Bozwell 

They moved my issue here for some reason, it was its own thread before. Probably because it's similar, for me the save window (and now the open window too!) doesn't appear sometimes and I lose work.

Honestly right now I'm waiting for some reliable alternative to Photoshop to appear, because it's obvious Adobe doesn't care about solving issues, all they ever do is change feature locations in the UI to justify their pay, and they damage working features in the process.

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Community Beginner ,
Sep 05, 2022 Sep 05, 2022

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@Bozwell you have summed it well. I am also amazed by the indifference and inability to address this issue demonstrated by the Adobe. 

 

@licence04c90776642 said, "My team often sit with clients in an edit suite situation and when this happens it's just plain embarassing." I wish Adobe showed some humility and care for its customers.

 

There are sufficient reports of this issue in this thread. Please don't just sit in your cubical and claims Adobe couldn't reproduce it. Adobe can simply reach out some of the users here and ask them to share screen with them when they encouter the problem.

 

Highly disappointed with the quality of Photoshop with Mac M1.

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi all,

 

We're happy to announce the release of Photoshop 23.5.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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New Here ,
Sep 14, 2022 Sep 14, 2022

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I've been experiencing this issue with hidden dialog boxes every day since I installed a fresh copy of Photoshop on my M1 Macbook Pro last year. The dialog box exists but it's hidden behind the Photoshop window, so the only workaround is to already know what the dialog box says and hit the hot key to click the appropriate button. Just close a tab and don't want to save it? Hit "D" for "Don't Save" and the correct option will be clicked in the hidden dialog box. UGH.

Adobe's indifference on display here is a joke.

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New Here ,
Sep 14, 2022 Sep 14, 2022

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as mentioned before I think in this thread if you hold SHIFT, OPTION and then click on the photoshop app Logo in your Dock/Menue bar two times (first time photoshop disappears second time it appears again.) the dialogue box appears. its just a work around not a solution. its an absolute disaster. but also maybe the more people report this issue to adobe maybe the sooner it gets solved. I chatted with reps but nothing so far

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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Please review the recent update, 23.5.1, info and let us know if this in fact fixes your issues.
https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Thank you,

Status Fixed

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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I'm using PS 23.5.1 on a M1 Max Macbook Pro, the warning dialogs, the save as dialogs etc. are behind the image, you can't move the image to see them, effectively, photoshop has frozen unless you hit enter or escape... I'm not using any extensions, this is a new computer with a new install of photoshop, this is a very serious problem, an update yesterday didn't fix it. As a professional piece of software, this doesn't seem very professional and it's causing me a lot of problems on a massive shoot.

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New Here ,
Sep 18, 2022 Sep 18, 2022

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Save As window still does not pop up on an M1Pro Macbook Pro on newest build. Generally, it happens after working with photoshop for a while. Can save to cloud but not on computer...

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New Here ,
Sep 23, 2022 Sep 23, 2022

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I'm still having this problem in v23.5.1 on a 2021 M1 Max Macbook Pro 16-inch running MacOS Monterey 12.5.1.

 

To recreate the problem: Select the healing brush tool, then option-click like you're going to select an origin with the rubber stamp tool (which should bring up the error dialog). The dialog "appears," but is invisible. Hitting the escape key shows the dialog briefly, before disappearing.

Maybe the next update will knock it down for good. This one didn't, unfortunately.

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Community Beginner ,
Sep 27, 2022 Sep 27, 2022

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The recent does not appear to have fixed this problem. I still have images opening up invisibly. I have to option+click the photoshop icon in the dock in order to get them to become visible.

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New Here ,
Sep 27, 2022 Sep 27, 2022

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I mean thats a minor issuw for the photo not showi g up visible. You can just click F to change the window view and it will show up

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Community Beginner ,
Sep 27, 2022 Sep 27, 2022

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I should add that dialog boxes are also not showing up without the option+click workaround.

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