Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Photoshop won't open images sent from Lightroom cc - Windows ARM Processor

1 Vote
Community Beginner ,
Oct 15, 2021 Oct 15, 2021

Copy link to clipboard

Copied

Whenever I try to send an image from Lightroom cc to Photoshop cc, Photoshop crashes and won't open the image.

Bug Started
TOPICS
Windows

Views

91

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 28, 2021 Oct 28, 2021
Thanks for submitting a crash log. I've asked engineering to investigate. Please continue to submit crash logs with your email addrss.
Status Started

Votes

Translate

Translate
3 Comments
Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

Copy link to clipboard

Copied

If you have a problem like this, then it is essential that you give as much information as possible. What version of Lightroom are you using ("Lightroom CC" is an old name, no longer in use)? What version of Photoshop (again "CC" is no longer used in the name)? What version of Windows? Anything else people need to know (did you upgrade something just before the problem started)?

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Thanks for submitting a crash log. I've asked engineering to investigate. Please continue to submit crash logs with your email addrss.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Started

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

LATEST

Hi @SHARETTA 

 

Which Photoshop version you are seeing crash? Ps 22.5.1 Or Ps 23.0? To check, go to Photohsop > Help menu > System info.

 

Thanks,

Mohit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines