P: PS 25 'Can't open .psdc file "the file is not compatible with this version of Photoshop'

[ptb3157]

I'm having trouble accessing a cloud file that I just worked on 15 hours ago. It was all created with the latest, updated version of photoshop. I have not changed anything in my system, but I am no longer able to open this file. It's a .psdc file.

I've tried making it available offline only, online only, and downloading it to my desktop.

I've tried opening it in the app, and in the browser directly.

I've tried re-uploading it into the browser from my computer.

I've uninstalled and reinstalled photoshop.

I've updated my entire pc, and yes I've restarted everything in between all of this. I've tried everything I can think of.

I'm able to open all of my other files, except this one.

Here are two errors I'm seeing.

This one directly in the app:

"Couldn't open "[filename].psdc" because the file is not compatible with this version of Photoshop."

And this one in the browser version:

The browser version get's close to opening it, I see the graphics, and then it clears the screen and prompts with this error.  -- "Sorry, we couldn't open your document. (-25040)"

Would gladly take any advice or suggestions here.

Windows OS, Photoshop version 26.5.0

[tomb94506010]

Hallo,

ich habe seit neustem das Problem, dass immer wieder mal Dateien, welche ich erstelle abschmieren. Ich drücke zB auf speichern dann kommt eine Fehlermeldung, diese verschwindet anschließend und das Dokument speichert trotzdem automatisch ab. Daraufhin kommt die untenstehende Meldung, wenn ich die Datei wieder öffnen möchte. Somit ist die Datei defekt und ich kann diese nicht mehr nutzen.

Dies passiert mir erst seit 1-2 Wochen und es ist schon bei der 3. Datei passiert... Davor hatte ich nie Probleme.

Meine Hardware: 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz 3.50 GHz, 64 GB RAM, Nvidia 3080ti, Win 11.

Ich nutze die neuste Version von Photoshop.

Ich hoffe, dass das Problem gelöst werden kann.

Gruß

Tom

[CMass]

Hey @tomb94506010, 

It looks like you're saving the file as Photoshop Cloud Document. Does this error happen on specific device or version? 

^CM

[tomb94506010]

Hello,

i only use my computer and the newest version from photoshop / adobe cc.

[CMass]

Hey @ptb3157,

Thank you for sharing your Ps & OS Version as well as all the troubleshooting steps you've already tried to resolve this issue. Are you still able to access the file on your https://adobe.ly/42oh1Jh ? Would you be ok with sharing the file with me? Please DM me the link. 

^CM

[Rajni98BC]

I'm experiencing the same problem. I have a file that was saved as PSDC and now can't open it. I have tried opening it through the link you sent but it is still not opening. Any guidance on this would be most appreciated.

[Christianna Y35753830yl77]

Hi, I had the same issue today, could it be because my file size is too big? I have over 60 images in multiple artboards.

[helenc84437797]

Hi, did you find a solution to this? I've had the exact same thing tonight. Thanks

[Meko_0707]

Hi everyone,

I’m facing an issue with some of my .psdc cloud files. When I try to open them, I get this error message:

"Couldn't open 'filename.psdc' because the file is not compatible with this version of Photoshop."

Here’s my setup and what I’ve tried:

• I’m using the latest version of Photoshop on both macOS and Windows (Creative Cloud is up to date).

• I’ve tried opening the file:

  • By double-clicking it from Finder/File Explorer

  • Through File > Open in Photoshop

  • From the Home > Cloud Documents tab inside Photoshop

  • Via photoshop.adobe.com

None of these methods work. The issue only happens with some .psdc files, not all. Other files open just fine.

I’m logged in properly to my Adobe account, Creative Cloud sync is working, and the files appear normally under my Cloud Documents.

Has anyone else experienced this or know how to fix it?

Thanks in advance!

[Christianna Y35753830yl77]

I managed to fix it by downloading different versions of Photoshop till one worked, which was Photoshop 2024. I believe my file was is also really big (5GB) and too much to handle. I would work with smaller images in the future.

[Rob Facchetti]

same issue here in the latest days, happened with a .psdc file on creative cloud and as well if i download the file is unstable; maybe could work but then re-opening or editing some part make photoshop generating errors or in the worst case don't even open anymore the file (the error message is relatated to the version of photoshop, not possible as is the latest update available). Let's see if with 26.6 fix this, anyway this kind of bug isn't tolerable from users

[Sameer K]

@Rajni98BC, @Christianna Y35753830yl77, @helenc84437797, @Meko_0707, @Rob Facchetti

Could you share one of the sample PSDC files with us? Please share the link to the file with me via direct message from my profile. 

Thanks!

Sameer K

[Rajni98BC]

@Sameer K here is the link - it won't allow me to send it in the message https://photoshop.adobe.com/id/urn:aaid:sc:EU:ea1bb81b-e314-4d39-93a6-08f5e5115fe9