P: PS 26.10 Firefly model 3 does not work

[natalia_randle]

Hi there! After latest update I have a model 3 that doesn't work, but a model 1 is available and works, what could be the problem? Is there a way to disable the Firefly selection altogether?

[Ged_Traynor]

@natalia_randle not sure if I understand your problem, can you post a screenshot of the Photoshop interface with all the pertinent panels opened to highlight the issue

[natalia_randle]

I mean that when I use generative fill in last version of PS , I can choose 1st of 3rd model of Firefly, and 3rd model does not work. Only 1st model works. 3rd gave me an error "We've encountered an issue and can't complete your request at this time."

[Glenn 8675309]

Does this happen with just this image, or other images as well- such as a photo of the coutryside?

[Exciting_Hummingbird7635]

Any luck to fix this problem?

[David_Davitatze9316]

Nope, I have the same problem, and they don't even answer my questions

[Glenn 8675309]

This is a user to user forum/community.  Adobe employees do drop in from time to time, but it's mostly just users helping users.

[Sameer K]

Hey, @natalia_randle, @Exciting_Hummingbird7635, & @David_Davitatze9316. Welcome to the Photoshop Community. I've reviewed your account and moved this post to the discussion. 

For @natalia_randle & David_Davitatze9316, both of you have an active EDU subscription with a recent billing failure. Please verify that your subscriptions are fully active. Please follow the steps here: https://adobe.ly/3I5aSM5

For all, if an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga

You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out if it's a network issue. 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[David_Davitatze9316]

@Sameer K Hey! We checked, the subscription is active. At the time of the charge, the money was on the card. As for the endpoints of the Adobe network, everything remains as it was. Based on the fact that firefly 3 stopped working at the same time, what else could it be related to? I checked in all versions of photoshop and photoshop beta, and this particular model is not working. 

[ALLA368061301rra]

For several days I have not been able to use generative fill, this message appears. When switching to Firefly 1, everything works. There is also an error when using RemoveTool with AI enabled.
I found the topic

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-resolved-202502040006-ps-generative-fill-and-generative-expand-not-working/idc-p/15132022/page/4#M118307

, but did not find a solution to the problem there.  I am using version 26.10.0

[Mark_Johnson6156]

This error usually happens if Photoshop isn’t fully updated or if the Generative Fill services are temporarily down. Try these steps:

1. Update Photoshop to the latest version.

2. Sign out of Creative Cloud and sign back in.

3. Reset Photoshop preferences.

4. If still not working, test on a different network (sometimes it’s a connectivity issue).

If Firefly works but Generative Fill doesn’t, it’s most likely a temporary server-side issue.

[ALLA368061301rra]

Thanks for the answer, I have already tried all these steps, but without result. I forgot to indicate that the subscription is activated on two devices and the problem exists on both

[Sameer K]

Hey, @ALLA368061301rra. Welcome to the Photoshop Community. I've reviewed your account and moved this post to the discussion. 

One of your active subscriptions has a recent billing failure. Please verify that your subscriptions are fully active. Please follow the steps here: https://adobe.ly/3I5aSM5

You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out if it's a network issue. 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[sergey_7142]

Firefly 3 stopped working after the update. Firefly 1 is working, but with errors.

[Friendly_Glow5CE9 · Accepted solution]

Друг, попробуй включить VPN, у меня заработало

[сергей33450489b8ov]

В чем проблема? Почему я не могу использовать полноценно функции фотошопа? Коллега оплатил недавно подписку на пакет, он тоже не может пользоваться генеративной заливкой! Какие-то проблемы на сервере? Хотя уная кисть на базе ИИ, работает великолепно! 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[LEGKOVA VALENTINA]

помог откат до 25 версии. еще из вариантов: 1)откат файрфлай на предыдущую версии 2)работа через впн 

[LEGKOVA VALENTINA]

Добрый день. Удалось ли решить проблему?

 у меня то же самое, но проблема началась еще раньше

[DM_DOB]

Добрый день! 
Вы смоглинайти решение к этой ситуации? 

[anastasiya_3934]

Точно так же, со вчерашнего дня, у вас починили?

[Elizaveta23738433wptz]

Аналогичная проблема. Откаты на предыдущие версии не помогают. 

[Vladimir33495061tn46]

Мы решили проблему так: Обновляемся до последней версии Фотошопа, в висящей строке где генеративная заливка появился дополнительный значок. При нажатии на значок появилась возможность выбора системы генеративной заливки. Выбираешь старую систему - все начинает работать. Но увы, это не работает на версиях 2024 года, тк в них нет принудительного выбора версии системы генеративной заливки.

[anastasiya_3934]

А где искать этот до значок?? напишите подробнее плиииз

[anastasiya_3934]

Версия моего фотошопа: Adobe Photoshop Version: 26.8.1 20250624.r.8 5e0d05d x64