P: "Action" looses save path on network drive

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Explorer ,
Feb 11, 2018 Feb 11, 2018

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Hi! The following issue has been around for years.
And if you are not careful you might loose your work!

Here's the issue:
When I am done with an image in photoshop I have created an action to save different versions of my file like: layered PSD file, flatened TIFF, Low Res JPG.
The save paths lead to different folders on a network drive (Synology NAS). 
So far so good. Works like charm. 

BUT
the next time I turn my Mac and NAS back on, the action uses a random path! Sometime it even puts in a weird filename. So there is a huge chance that existing files will be overwritten.
It mostly happens that one or two paths will be random and one stays as it has been set by me. 
If you are not super aware of this it can LEAD TO DISASTER!

Why is that Adobe?
Could you pleas fix that Adobe!

A fix would be highly appreciated.
Thank you.

Bug Unresolved
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macOS , Windows

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6 Comments
LEGEND ,
Feb 11, 2018 Feb 11, 2018

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User error?

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LEGEND ,
Feb 11, 2018 Feb 11, 2018

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meanwhile could you upload you actions somewhere so Adobe could look what is inside?

Actions have certain data structure and sometimes is this structure changed because new features or bug fixes. So it may stop work in new version of Photoshop and you need record action again.

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Explorer ,
Feb 11, 2018 Feb 11, 2018

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It happens almost everytime I turn off the mac. It's not inbetween different versions.
It does not happen when I save to a directly connected external drive. And why does it loose sometimes one path, sometimes two? This seems to be completely random.

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Adobe Employee ,
Feb 11, 2018 Feb 11, 2018

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That's interesting that the path only gets randomly named when there is a server involved and after a restart. Would you please:

1. Go to Help > System Info and copy and paste the contents of that window here
2. Email the .atn to me at the email below
3. In your email, include an example (or a few examples) of some of the random paths that are chosen for the files (send screenshots of the file structure if it's faster for you)

Thanks,
Hannah

79401mnpcif_inline-5381c6d4-2c5a-4971-9a10-f865a8dc00ad-1124253397.png

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Explorer ,
Feb 18, 2018 Feb 18, 2018

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Hi Hannah, 
I seht you all infos you requesed. Could you reproduce the issue?

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LEGEND ,
Aug 25, 2019 Aug 25, 2019

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We have exactly the same issue - any idea what causes it? Or what the fix is? Thanks!

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