P: "Adobe Community Help" keeps popping open (Windows)

Report · Jul 07, 2011

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

Report · Jan 06, 2014

Honestly cant wait for the CC fix, cause this is a really annoying problem. Sometimes it opens so many windows that my chrome tend to crash almost instantly.
Glad CS6 has been updated, but I'm paying CC and have to wait even

Report · Jan 07, 2014

Hi Paula,
We are very close to releasing this for Photoshop CC customers. I do apologize for the delay!
-Jeff

Report · Jan 16, 2014

Hi everyone,

The Photoshop CC 14.2 patch has the fix for this issue. Details are at the following blog post:

http://blogs.adobe.com/crawlspace/201...

The CS6 (13.0.1.3) patch has the fix for this issue. Details are at the following blog post:
http://blogs.adobe.com/photoshopdotco...

For both versions please select " Help -> Updates" to patch Photoshop to the latest version.

I wanted to thank all of our customers again for helping with this fix especially Garconis who started this thread.

Thanks,
Jeff Sass

Report · Jan 20, 2014

Photoshop crashes via Color Picker window (using now CS6 Extended/Win7), when I click the color and it then occasionally launches a website to Help section and then usually Photoshop crashes. It doesn't seem to matter from where I open the Color Picker (from the under the toolbar or i.e. from via Layer Style window settings). It's quite random to me and doesn't happen every day but sometimes. I think this bug has been there for quite a while already, in CS5.5 I think also.

Report · Oct 20, 2014

Just upgraded to Yosemite on my iMac and now Photoshop works for one opened file, then either the file goes black or when I open the next file, it is corrupted and looks like pieces of other files I have opened. Please help! I need to work!!!

Report · Jan 27, 2015

Hi,

There is a bug where occasionally Photoshop (CS6 & has happened on previous versions and different PC's) opens the help website for no reason when bringing up the colour picker. This wouldn't be too bad as it's just a case of closing the tabs, but nearly every time this happens the program crashes and loses any unsaved work. This is an incredibly frustrating bug that has lasted over many variations of the software and really needs to be patched.

The rest of the program is superb, and I wouldn't change it, but please find a fix for this issue.

Thanks,
Richard

Report · Jan 28, 2015

Make sure your CS6 is up to date: http://adobe.ly/PS-Up-To-Date It is fixed in the latest updates for all versions of CS6.

Report · Feb 23, 2015

All you can say is that this bug has been fixed but working on an up to date Photoshop CC says otherwise. You are the worst company EVER, just because you are a monopoly you do what you like.

Well let me tell you something, me and many designers like me already decided to never buy from you again. Replacment software keeps appearing in the market and will keep doing so ever more rigorously as long as you guys spit in our faces. We had enough of how Adobe treats it's Customers.

Not to say the developers are bad but your CEO's are.
I hope they go out of business and go to jail and you dear developers find a job in a good company that cares about it's customers.

This is just insane!!! this bug is like 15 years old or something.
SHAME ON YOU ADOBE SHAME ON YOU!!!!!

Report · Feb 23, 2015

Hi Assaf, this issue has been fixed and confirmed fixed by numerous customers. I don't see an active CC membership under the account using the email address you've posted here. Is it possible it's under a different email address?

Could you please provide your system info on the system you're having issue with? It's possible you're missing an update. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Report · Feb 23, 2015

The Photoshop CC is at the office I work at.
I will share the details here once I get to the office.

Thank you for the quick replay and excuse my anger.
But I am angry,

Report · Mar 09, 2015

Hi, is there a fix for CS 5.5?

It keeps popping and I can't even go back to work on my project, every time I try it pops a new screen. On and on and on and on and on...

Should I upgrade to CS6? (I don't need CC for now).

Regards,

Andre

Report · Mar 09, 2015

Hi Andre,
There is no fix for CS 5.5. If you upgrade to CS6 then you will get this fix as long as you apply the latest patch 13.0.1.3 to your Windows version.

Thanks,
Jeff

Report · Mar 09, 2015

Thank you Jeff, where can I go to upgrade (link)? Bear in mind I've upgraded from CS5 a year or so ago, to 5.5, and it was a strange process. Will this be straightforward?

Thanks!

Andre

Report · Mar 09, 2015

You can upgrade here: http://www.adobe.com/products/catalog...

Report · Jan 09, 2016

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Report · Jan 09, 2016

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Report · Jan 09, 2016

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P: "Adobe Community Help" keeps popping open (Windows)

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