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P: Recessed layer thumbnails

9 Votes
Contributor ,
Feb 20, 2020 Feb 20, 2020

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Since updating to 21.1.0, I've noticed something weird - when opening an image, the thumbnail for the Background layer is ok, but as soon as I create an empty layer, or duplicate the layer, or just turn the Background layer into a regular layer, then the layer thumbnails appear "contracted".

This image shows how the Layers palette (and more specifically, the layer thumbnails) looks like when opening a new document, and how it looks like just after clicking the "new layer" button:



Anyone else experiencing the same? I'm using Windows 10, by the way.

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correct answers 2 Correct answers

Adobe Employee , Oct 21, 2020 Oct 21, 2020
Thanks. This is indeed fixed in Photoshop 22. Sorry it took some time to resolve.

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New Here , Oct 19, 2020 Oct 19, 2020
It's finally fixed in PS 2021. Rejoyce, we can update again!

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Explorer ,
Feb 20, 2020 Feb 20, 2020

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I double checked on my version: PS 21.1.0 on Windows 10.  I didn't experience this gremlin, but I have experienced weird behaviour once when trying to change the name of a layer.  Lots of the side panels disappeared and the cursor turned into the eye dropper, but drew random-ish straight lines.  Fortunately, enough of the top panel was available and I was able to reset my setup to Essentials and gradually put everything back the way it was.

My theory is that the various modules of the software aren't as separate as they should be and something is stomping on the memory space of some other module, but PS has so many modules that come and go as needed that it isn't easy for the bug fixers to discover what module is stomping on what.  With luck, when they find it, they'll solve quite a lot of problems all at once.

With luck.

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Contributor ,
Feb 20, 2020 Feb 20, 2020

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No, I'm not having the issue and I have Windows 10

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New Here ,
Feb 20, 2020 Feb 20, 2020

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I do have this issue, on Windows 10.

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New Here ,
Feb 21, 2020 Feb 21, 2020

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This seems related to the Windows interface scaling. I have a High DPI monitor and Windows is set to scale the interface to 125%. If I set it to 100% then the layer thumbnails problem is gone.  In Photoshop the UI Scaling is set to Auto.

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Contributor ,
Feb 21, 2020 Feb 21, 2020

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Thank everybody for your replies.

Andrei, I think you are right - I also have my scale value set to 125%. If I set it to 100%, the issue goes away, but since my monitor is also high DPI, at 100% everything becomes too small (interface elements, text, etc.).

I hope Adobe is able to reproduce this and provide a fix as quickly as possible.

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Community Beginner ,
Feb 23, 2020 Feb 23, 2020

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same here. I'm using older version because this is a big deal

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Community Beginner ,
Mar 06, 2020 Mar 06, 2020

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I have the same problem and my display scaling is set to 110%. This problem did not occur in any previous release.

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Contributor ,
Mar 20, 2020 Mar 20, 2020

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Still broken in Photoshop 21.1.1

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Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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still broken in PS 21.1.2
nobody cares about this bug !!

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Contributor ,
Apr 15, 2020 Apr 15, 2020

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As Hamed said, it's still the same in 21.1.2.

It's funny that, while this is more than annoying (it really makes working with PS harder, since you can barely tell what's in the thumbnail), I didn't downgrade at first because I thought that such a serious issue would be fixed very quickly. Unlike the Lightroom team (which very rarely fixes bugs, and even then, only after 7-8 years of them being reported), I find that the Photoshop team is usually very diligent when it comes to fixing the most pressing issues, and -naively- I thought this one would be amongst such.

By the way - some weeks ago I noticed that this thread had been marked as "In progress". Since there has been no official reply so far (something like "Yes, we can reproduce this and we will fix it"), I thought this issue/thread had gone unnoticed, but it looks like someone was able to check it and reproduce it. At least that's good news!

Anyway. It looks like we'll have to wait a bit more. I really miss being able to work with the regular layer thumbnails...

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Explorer ,
Apr 15, 2020 Apr 15, 2020

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Hello, I have this problem. Looks like the Layer thumbnail itself is smaller than it's respective border and the rest of the space is filled with gray. I also am inserting a screenshot. Resetingpreferences doesn't help! I managed to locate where the issue comes from. It's my Windows scaling. I have an 27 inch 1440p monitor and I scale my Windows to 125% because otherwise everything is very small. But the thumbnails in PS somehow have a problem with this and look normal (filling the whole rectangle) only if I set my Windows scaling to 100%. Which is super sad, because I don't want to use that scaling. Please try to fix this guys!

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Explorer ,
May 19, 2020 May 19, 2020

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V.21.1.2 on Windows 10 is impossible to change the adjustment layer thumbnails, in the layer pannel, from small to large in order to preview the icon of the selected adjustment. No problem on the previous version but only in the latest v.21.1.2

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LEGEND ,
May 19, 2020 May 19, 2020

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V.21.1.2 on Windows 10 is impossible to change the adjustment layer thumbnails, in the layer pannel, from small to large in order to preview the icon of the selected adjustment. No problem on the previous version but only in the latest v.21.1.2

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Contributor ,
May 19, 2020 May 19, 2020

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A new version is out (21.1.3), and the same issue is still there...

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Community Beginner ,
May 19, 2020 May 19, 2020

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unfortunately not solve in 21.1.3 , maybe next release.

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Advisor ,
Jun 15, 2020 Jun 15, 2020

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Hey all, i've filed an official bug report for this, so hopefully it gets fixed soon!

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Explorer ,
Jun 15, 2020 Jun 15, 2020

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Thanks my dude!

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Community Beginner ,
Jun 20, 2020 Jun 20, 2020

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still same issue in 21.2, sad but true

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Contributor ,
Jun 20, 2020 Jun 20, 2020

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Yes, like Hamed says, nothing has changed with this update as far as this bug is concerned.
After installing the 21.2 update, I didn't check the new "Select Subject" algorithm, neither the new rotate pattern feature, or anything like that... I went straight to check if the normal layer thumbnails were finally back and... what a disappointement, they are still the same. So, we're in for at least another 3 months (best case scenario...) putting up with this annoying problem. 

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Explorer ,
Jun 20, 2020 Jun 20, 2020

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Hoping for a fix soon!

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Contributor ,
Aug 23, 2020 Aug 23, 2020

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21.2.2 is out... and this issue is still there. It's getting incredibly annoying. Sometimes I use PS CC 2019 instead of CC 2020 because it's the only way I can clearly see my layer thumbnails and work normally - being able to see these thumbnails is more important to me than the fancy new features that I don't use (well, I do use them sometimes, but not near that often as looking at the layer thumbnails, which is a very basic feature now broken for many of us).
Anyway...

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Community Beginner ,
Sep 29, 2020 Sep 29, 2020

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Does anyone know if this bug still persists in Photoshop 21.2.4?

 

I use Photoshop 21.0.3 this is the last version before this bug appeared. I am afraid to update because I am tired to reinstall Photoshop 😞

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Explorer ,
Sep 29, 2020 Sep 29, 2020

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I still have the problem. Just updated the app!

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Contributor ,
Sep 29, 2020 Sep 29, 2020

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@Nikita Solovyov Yes, still weird thumbnails with 21.2.4... 😕

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Community Beginner ,
Sep 29, 2020 Sep 29, 2020

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@carlos_oliveras  @kristiyan_atanasov  Thank you guys for your replies. This bug is really annoying, I hope we will ll see it fixed someday...

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