P: Remove Tool Not Working Update 24.6

[josetphoto]

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

[Carlos27731863jmcm]

Public

[Carlos27731863jmcm]

I know the thread I tried but didn't work.

Example in attach

[donnierocky]

I am using 24.6 version. A work around I have discovered for when the remove tool error message appears is to use the spot healing brush on a small spot and then switch to the remove tool. That has eliminated the error message every time.

[Carlos27731863jmcm]

Tks but didn't work

[NellPSmage]

The 25.0 PS beta has gotten several updates , I have yet to update to the latest , but in the previous 2 updates ( still labelled version 25.0 ) , remove tool is working . And I don't plan to update to the newest ver now I am worried they will break the 

As for the launched , 24.7  / 24.6 version , it has never been working in those 2 for ryzen 3000 PCs . So maybe the changes they made in the latest beta has not to the public version yet .

[NellPSmage]

break them*  , sorry for the typo . 

Anyway it looks like you are having a separate issue ( which is the smudge problem ) than those of us who were getting the " PS stop working due to an error " msg . I have read that from reddit some ppl who were smudge problem fixed it by updating to the latest studio driver . 

[reandn]

Same reaction here--no intention of upgrading to the new version until I know it's not broken again!

[H b31976145g7zm]

两个版本的photoshop的移除工具 使用后图像都会出现黑色或者马赛克 而且等待时间很长 工具不能正常工作，询问怎么解决  有没有同样问题的给予解答

[gthull644]

Photoshop v25 (full, not beta) has now been released and the remove tool is now working perfectly for me using a Ryzen 3000 CPU. Thankyou Adobe people. Everyone else now trouble free?

[virgilios140378]

Still not working for me  PS 24.7

[virgilios140378]

Updated to v25 and works just fine! 

[reandn]

Remove Tool v25--so far, so good!

[Marcella87]

Das Entfernen Werkzeug funktioniert derzeit nicht... 

Anbei ein Video des Problems. 

LG Marcella 

[AxelMatt]

Sorry, but there's no video.

BTW: Photoshop 2024 (25.0) was released on Sept. 13th. Have you check this.

[Marcella87]

Oje, da hab ich wohl einen fehler gemacht beim schreiben der Nachricht... anbei der Link zum Video

https://we.tl/t-9RBg14ykXH

[CShubert]

Hi @Marcella87 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Marcella87]

Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64 Anzahl der Starts: 323 Betriebssystem: Mac OS 13.5.2 Systemarchitektur: Intel CPU-Familie:6, Modell:14, Stepping:13 mit MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading Physischer Prozessor: 8 Logischer Prozessor: 16 Prozessor-Taktfrequenz: 2400 MHz Eingebauter Speicher: 65536 MB Freier Speicher: 38896 MB Für Photoshop verfügbarer Arbeitsspeicher: 60199 MB Von Photoshop verwendeter Arbeitsspeicher: 70 % Absturz-Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.6.3.1 - Min Core Sync Required: 4.3.66.28 Client-SDK-Version für Live-Bearbeitung: 4.0.0 .C2PA-Bibliotheksversion: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 NGL-Version: 1.35.0.19 Präzises Farbmanagement für HDR-Anzeige: Deaktiviert. Manta-Leinwand: Aktiviert. .Alias-Ebenen: Deaktiviert. Fernlicht: Aktiviert. Touch Bar – Eigenschaftsfeedback: Aktiviert. Bildkachelgröße: 1024 KB Bildcache: 6 Schriftvorschau: Mittel HarfBuzz – Version: 4.3.0 TextEngine: einheitliches Textmodul ======= GPU
Native API stabil: Wahr OpenGL API stabil: Wahr OpenCL API stabil: Wahr GPUDeny: 0
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Anzeige: 1 Anzeigebegrenzungen: oben= 0, links= 0, unten= 1120, rechts= 1792 Monitor mit hoher DPI-Rate Hauptanzeige Anzeigetyp: WCG ------- Sniffer output
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"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=19536038 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 x64

[2284 ms]
Start sniffer 2023-09-15 18:40:39
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{2281 ms}

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[kStatusNormal, kExitNormal]

[2285 ms]
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[4725 ms]
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[4725 ms]
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------- Sniffer output
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[Marcella87]

To go to the Preferences and Choose "Stable" for Processing Removal tool HELPS! 

I had to make a newstart of my computer bevore it works... but it works! 

Thank You 

[AdoBrian]

I've also encountered the problem with Remove Brush and Neural Filters not working or crashing PS.  Both main and beta.  Driving me nuts so decided to spend some time trying to get to the bottom of it.
PC Win10 - must uptodate board/proc/gtx4070 32gb etc etc .

Searched all over the internet and read things about windows/performance/re-installing etc etc.  Nothing changed the problem for me then I read about holding down ctrl/alt/shift while starting PS (25) which I did.  Asked to reset prefs which I did and up popped tutorial - did that ... tried brush and filters and it all workd - Fantastic!.  Didn't change anything, exited PS and restarted it.   Boom.. Brush and Filter broken again....  Did a quick check on settings and all set to max... Hmmmm...

Then I remembered there was a Windows popup window before PS started asking for permission to run the program... That is the Administrator check....    That's it  !!!     To run a program as Administrator hold down Ctrl+Shift and start it.

Made no changes to PS - using max graphics and processor...

Start normally - Brush and Filter broken.
Run As Administrator  -   YES - it works every time...

There's the problem and the soluition......    Hope you can try it soon.    If it works for you don't forget to reset everything to max performance.

[AdoBrian]

Just a note to add.  If you have switched off the Windows RunAsAdmin notifications you'll never see the pop-ups - which of course could explain the great confusion about some people seeing different things.  Mine is on which is why I noticed it and it gave me the solution.

[AdoBrian]

Another note:
Running PS in Administrator mode and being logged on as "just" a user means that Windows file drag/drop onto PS may not work.  The reason is Windows only allows Drag/Drop between programs that are logged in at the same User Level.

Best solution is to restart whatever File Manager program you use as RunAsAdministrator - then they are both the same U.L. and D/D works as 'normal'.

[gener7]

This solution has been a success as far as the 25.0 general release goes. A user will come into Discussions reporting different color strokes or noise when they use the Remove Tool. That suggestion has worked four times already, and works where resets and reinstalls do not.

[Malik33103374wcgo]

It seems that a couple of threads discussing the same issue have been combined with this one. If you're wondering why I included a link to my own post within this thread, that's the reason. So, has anyone discovered a solution to this problem yet?

[jane-e]

@Malik33103374wcgo wrote: So, has anyone discovered a solution to this problem yet?

What happened when you tried the steps from Adobe Employee Meredith Stotzner, marked as a correct answer?
https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-remove-tool-not-working-update-24-6/idc-p/...

Jane

[stonecutter]

remove tool  give red bloches again - fenerate tool stoped working