P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

[MYRIAM_ISSA4971]

AI generator is not working at all 

{Title updated by moderator}

[Rohit3887340819gm]

Hi - Since today morning I am facing generative fill error in photoshop - "We've encountered an issue and can't complete your request" but surprisingly its working in Photoshop BETA.

MAC OS - Sequoia V15.3

Please help on this , its affecting my work.

I have another laptop (windows) as well and in it everything is working fine so both laptops are on same WIFI.

[jane-e]

@Francis_Kanja 

I've moved your post from Creative Cloud Desktop to the Photoshop forum.

Adobe Photoshop does not have "premium" in its name. There are premium versions of Adobe Express, Adobe Acrobat Reader for Mobile, and Firefly. Can you confirm your application?

Jane

[Mikael Pettersson]

Same issue here...

[ritab81660372]

In the latest version of Photoshop, I also can't use the Generative Fill / Generative Expand tool. I installed version v25.12 and now I can use this tool.

[imaginaryworks]

I think there is a problem with the servers.
Adobe is aware of this situation.
I was using Photoshop 26. I think the problem is in this version.
When I reduced it to 25, the problem disappeared. But they need to fix this problem in 26

[Bhagyesh_Parmar1926]

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now" 

[h�seyin_3778]

I have the same problem. It's on 2 different computers. I think it's a general problem. It needs to be solved urgently. I can't work.

[jane-e]

@jrcbg 

I've moved your post from Creative Cloud Desktop to the Photoshop forum.

Jane

[defaultkli7mq8s666g]

me too

[davidluketaylor]

I'm haivn the same problem.It says we've encoutnered and error and cannot complete your request at this time. It's on a new imac - and worked fine on my previous one.

[Amn-28260]

Same thing since this morning, same answers as you on 2 mac computers.

[Savannah24747188p370]

I'm having the same issue

[jane-e]

@klara_3093 

Are you using Photoshop or Firefly? Let us know and we will be happy to move your post for you.

Jane

[jane-e]

@keskes_3298 

I've moved your post from Creative Cloud Desktop to the Photoshop forum.

Jane

[defaultkli7mq8s666g]

It is internal warning in photoshop. Right before the end of the process of generative filling it slows down and the warning shows up. Tried on multiplne different graphic, photos or just simple shapes. Also different documents, with quiting photoshop and restarted system. 

[chang_hyun_3958]

I am currently experiencing the same issue. I was wondering if this would solve it

[Amn-28260]

Same problem here, same messages on 2 different computers

[oleksii_4133]

I have got the same problem. Also support agent. The support agent is also not working,

[n�ria_4106]

When trying to use generative fill, I get an error message, my request cannot be processed at the moment and I will try again later.

[Gixxxa75]

Yep, mines down too, also having issue with topaz AI product as well, thought it was a GPU driver issue as I changed GPUs this morning

[Theis Gerner Stanek5E46]

The Generative AI system is not working. No matter what prompt i write the loading bar will fill but nothing happens, not even an error code.

[FotograafPatrick]

PS updated to 26.3 and now AI generate stopped working. Whenever I want to generate, it tries generating but after almost reaching 100% it stops thinking and says "We've encountered an issue and can't complete your request at this time.  Thank you for your patience. Please try again later".

I already reinstalled PS but the problem remains.

I also tested internet connection and it works normal.

Also turned off firewall, vpn, virusscanners,  and all other internet- or security related settings, but problem still exists.

I am on a Mac Studio m2 Max, running Sonoma 14.1

[anthonyk38556692]

Same here not working sam message was working fine yesterday 

[raulg33668490]

Good afternoon. Same problem here. It doesn't do anything after thinking for a while. It doesn't matter if I put a prompt or not. Yesterday it worked perfectly.

[defaulte27ppgswe6it]

Bit strange they've only labeled it as affecting Americas and no other regions but fingers crossed it gets fixed for all