P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

[MYRIAM_ISSA4971]

AI generator is not working at all 

{Title updated by moderator}

[dexterville]

Constent Generative fill error  ..the issue just suddenly appeared. BTW can one increase or decrease the intelligence of Generative fill ?  It's advertise as understanding many languages but it appears that it reading at a 5th grade level.  I read many complaints regarding this topic ...with no solutions mentioned for any subscriber who uses MAC OS 

[raulg33668490]

Good afternoon. I don't get any errors, it just doesn't do anything after thinking for a while. It doesn't matter if I put a prompt or not. Yesterday it worked perfectly.

[Carlos Sam272859533627]

Same problem

[raulg33668490]

Same problem here. I've tried everything but nothing seems to work.

[Christophe35719089y17d]

same thing for me for more than 3 hours...

[saneeshk35882970]

we've encountered an issue and can't complete your request at this time. please try again late

How to Solved

[Theis Gerner Stanek5E46]

Exactly. I updated Photoshop earlier and now it does not work.

[richardesignerUK]

Anyone having problems with Generative Fill today. Mine just takes ages and then produces nothing. Its alamost like it quits right at the end. I've tried it on a few PSD files, all with the same result. i.e no results. No 4 images. Nothing. I've quit PS and restarted my Mac MIni. I'm runnning the latest PS and Sequoia 15.2.  

[Elias30883838ea0r]

am having this issue when I use generative fill it says 'we've encountered an issue and can't complete your request at this time. Please try again'. how can i fix this problem?

[supafly44]

Same here. It started playing up yesterday but today it's completely dead. Exactly the same symptoms as yours, it takes twice as long to think about stuff then nothing. It's the same with both PS and PS Beta.

[Elias30883838ea0r]

am having this issue when I use generative fill it says 'we've encountered an issue and can't complete your request at this time. Please try again'. how can i fix this problem?

[richardesignerUK]

Just fired up PS 2024 (version 25.12.1) and Gnerative Fill works. So its a PS 2025 problem by the looks of it. 

[Stefan27001976mrvy]

Just chiming in to let Adobe know that this seems to be a widespread issue with GenAI not working today.

[klara_3093]

I am using Photoshop .. 

[richardesignerUK]

Heres 2 screenshots in PS 2025 (version 26.3.0). First is doing the task. 2nd is after about a minute in. It just seems to give up on the task at the end blue lining. 

[richardesignerUK]

Good to know its not just me. But I need this to work. Going to revert back PS 2024 for a bit until this gets resolved in PS 2025. 

[al27455488yzvo]

same here since this morning

[supafly44]

You're right, just tried it on PS 2024 and that works fine. Online PS gen fill is broken too, thankfully 2024 works... for now!

Typically, it's a deadline day! Cheers for the suggestion to use PS 24 👍

[elkonemea]

Absolutely, it's not working. Could it be a server or AI error?

[Robert Simeg]

I have the same issue. I tried uninstalling and reinstalling the PS, but it did not help

[defaultnat0ozjzo66e]

Same

[elizabethk33014574]

Same issue for me today too!

[richardesignerUK]

No worries. I'm the same deadlines, deadlines 🙂

[31795794abun]

Boy is so bad, why you cannot output a real message, anyway both in PS and PS beta I cannot generative expand or genrative fill... the error message is useless and the fact that you cannot even hit a button to report it in 2025 is ridiculous. I pay every months for this and is getting worst and worst. 

[heejink41958951]

generative fill 기능을 전혀 문제 없이 잘 사용하고 있었고, 크레딧도 충분히 남아 있어요.

그런데 몇시간 전부터 갑자기 이 메세지가 뜨면서, 포토샵을 하위 버전으로 재설치 하거나, 맥을 재부팅하고 온갖 방법들을 다 시도하고 있지만 문제가 해결되지 않습니다.

어떤 계기가 있었던 건 아니고 잘 사용하다가 갑자기 발생한 문제에요.

어떻게 해결하나요?