P: Restarts when trying to use Object Selection Tool with hyper threading enabled

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LEGEND ,
May 27, 2020 May 27, 2020

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PC restarts 100% of the time when using the Object Selection Tool.
I9 9900K
32Gb RAM

Adobe seems to be ignoring the users that have this problem so the only solution might be to spam them until they fix it.

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Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 27, 2021 Oct 27, 2021
Fixed in 22.x and later
Status Fixed

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New Here ,
Apr 18, 2021 Apr 18, 2021

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Has there been any update about this issue?   Problem is still present with latest Photoshop,  Win10 20h2,  i9-7940x w/latest microcode.   Nothing makes a difference except disabling hyperthreading.

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LEGEND ,
Apr 18, 2021 Apr 18, 2021

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I've ended up changing the motherboard and the problem stopped. 

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New Here ,
Apr 19, 2021 Apr 19, 2021

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Thanks, your hint about a new motherboard had me check more bios settings.  The photoshop select subject issue is a problem with cpu AVX512 instructions which are sensitive to overclocking and other cpu bios settings.   (But of course, adobe was unable to provide any help or information in that regard.  An addition to their sniffer program to test their use of AVX instructions would have diagnosed this issue...)

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LEGEND ,
Apr 20, 2021 Apr 20, 2021

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Same here. The most help you get from Adobe is to reset your preferences.

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Hello guys!

 

Had this issue before, almost got crazy when i saw my 2000+ USD pc reeboting only because of Adobe, it was happening with adobe XD as well, my final solution was to go to the task manager and set the affinity of the CPUs below the cores i know my processor has, IE: i have a i9 which has 8 cores, for some reason, Adobe/Windows thinks i actually have 15 CPUs and whenever i check the affinity it has all the CPUs enabled, just by unchecking some of them and letting it with 7 or 8 CPUs it starts working fine and stops reeboting my PC, hope this helps anyone else that has this issue

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@Whilhelm5CE5 Were you still seeing this issue with Photoshop 23.0? Or only older versions? This issue should not occur in the current version. If you are able to repro with Photoshop 23.0, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Fixed in 22.x and later


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Fixed

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