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P: Scrubby Zoom feature doesn't work properly - Mac OS X 10.11 El Capitan

18 Votes
Explorer ,
Oct 01, 2015 Oct 01, 2015

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Photoshop CC 2015's Scrubby Zoom feature doesn't work properly anymore after installing Mac OS X 10.11 El Capitan

Bug Fixed
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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015
This should be solved, without the need for the workaround plugin, by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

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Adobe Employee ,
Oct 01, 2015 Oct 01, 2015

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We're investigating this issue with Apple.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 01, 2015 Oct 01, 2015

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Thank you, I hope it gets fixed soon. I've always trusted both brands

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Community Beginner ,
Oct 01, 2015 Oct 01, 2015

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When updating to OS X El Capitan, launching photoshop is a bit faster now but i notice as an artist doing digital drawing i zoom in a lot. Zooming in after the update seems choppy and not smooth anymore?

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Participant ,
Oct 02, 2015 Oct 02, 2015

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same here, the space-cmd zoom is slow/jerky and the whole feel of photoshop doesn't seem to be better as promised.

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New Here ,
Oct 02, 2015 Oct 02, 2015

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Same here - but it's not jerky after it is "ready" - but it is a slight delay - 2 sec - after I start dragging. Until it actually start zooming. But the zoom itself is super smooth. This is the same on all my 3 macs. (2 MacBooksPro and a MacPro)
jjohnsen

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Explorer ,
Oct 02, 2015 Oct 02, 2015

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Yep, secondary tools also show up with the same delay after clic&hold them

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Explorer ,
Oct 02, 2015 Oct 02, 2015

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This is my experience, too. I've already reported this to Adobe, who doesn't think it's their fault. Which is weird – since it only happens in a single Adobe product... to a number of people working across different hardware.

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New Here ,
Oct 02, 2015 Oct 02, 2015

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Yepp, yepp - update - I have just installed second beta on El Capitan - on my MacBook Pro - and now - dramatic pause - it seems to work properly again - Yes. Let ut hope that this is not a flash...... I'll come back when I have tested more. So it seems that the problem lies with apple.....
jjohnsen

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Explorer ,
Oct 02, 2015 Oct 02, 2015

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Thank you JJohnsen, now let's wait for the public release

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LEGEND ,
Oct 02, 2015 Oct 02, 2015

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Yes, we have traced this to some specific Apple changes in MacOS 10.11 that are not working correctly. We are continuing to work with Apple to get the issue resolved.

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Adobe Employee ,
Oct 03, 2015 Oct 03, 2015

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If anyone is interested in testing a potential fix for this, please email me directly at: first name dot last name at adobe dot com

Thanks.

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Adobe Employee ,
Oct 03, 2015 Oct 03, 2015

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I have a plug-in that works around an API change in 10.11 that causes scrubby zoom and other UI elements like the tools submenu and other menus to not respond initially to clicking and using them. We'd like to validate it with a couple of customers. Let me know if you'd be willing to try it out. I will follow up via email if you say you're up for it.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 03, 2015 Oct 03, 2015

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After updating to OS X Captain animation for Scrubby Zoom doesn't work any more. It does zoom, but doesn't show animation. So it look like I drag mouse, nothing happens while I'm doing this, then zoom changes to some value, based on distance mouse travelled. Again, Zoom tool works, Scrubby Zoom works, only animation for it doesn't work. Still very frustrating.

As for settings, 'Animated zoom' is on, 'Use graphic processor' is on.
Reseting workspace and reseting Zoom tool didn't help either.

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Explorer ,
Oct 03, 2015 Oct 03, 2015

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Adam@mmg, @Jeffrey I am happily reporting that the plug-in fixed both the Zoom Tool marquee draw delay issue and the Secondary Tools reveal delay issue.

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New Here ,
Oct 03, 2015 Oct 03, 2015

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Same here - Adam@mmg, @Jeff_&_Tricia - I totally agree with Carl - everything now works like a charm - only one minor bug left - and that is when scaling brush in the same way, there is a little hiccup right after I do the pick - the brush animation - goes into half size, with a short delay until it's ready - but that is a minor bug. Thanks
jjohnsen

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LEGEND ,
Oct 03, 2015 Oct 03, 2015

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@Jeff_&_Tricia, I'd love to try the plugin, as I'm also experiencing the scrubby zoom problem. Thanks!

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New Here ,
Oct 03, 2015 Oct 03, 2015

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hi! i'l like to use your plug - in. please write me on my email box samigullinartyom@gmail.com

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Explorer ,
Oct 03, 2015 Oct 03, 2015

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I'll like to try it out too. plataforma86@hotmail.com

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New Here ,
Oct 04, 2015 Oct 04, 2015

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One for me, please ))
ser.saakyan@gmail.com

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Community Beginner ,
Oct 05, 2015 Oct 05, 2015

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Would love to try it too please. botond@allaboutapps.at

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LEGEND ,
Oct 05, 2015 Oct 05, 2015

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For me also, please :)

kyle0072001 at yahoo.com

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Participant ,
Oct 05, 2015 Oct 05, 2015

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Same problem here! It annoys me so much that Scrubby Zoom isn't working properly, have you found a fix yet?

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Community Beginner ,
Oct 05, 2015 Oct 05, 2015

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Please let me try the plugin.
peter@turbin.se

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LEGEND ,
Oct 05, 2015 Oct 05, 2015

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Yes I would like to try the plug-in as well. I'm a professional photographer, and the scrubby zoom feature is very important for me to use when I'm editing.

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LEGEND ,
Oct 05, 2015 Oct 05, 2015

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my email is: vlognion@fullsail.edu

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