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P: Select and Mask: keyboard shortcuts no longer work (macOS)

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Community Beginner ,
Dec 10, 2018 Dec 10, 2018

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In the 'Select and Mask' workspace in Photoshop CC2019, the keyboard shortcuts for switching tools/adjusting brush size (eg 'z' to switch to zoom tool, '['&']' to adjust brush) appear to no longer work. This is actually quite frustrating, as habitually tapping a key to change a tool does nothing, and the wrong tool then often ends up being applied.

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correct answers 1 Correct answer

Adobe Employee , Mar 27, 2020 Mar 27, 2020
This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.

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11 Comments
Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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What OS/version are you on? Is your OS, Photoshop and keyboard all English? or another language?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 11, 2018 Dec 11, 2018

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Sorry, should've included that: Mac OS 10.13.6; everything in English (although I've just found that my keyboard is set to Australian English, so maybe that's something). I haven't double-checked, but I'm fairly sure I've also had the same issue on a different machine still running 10.12 as well. No keyboard issues in the rest of the program btw, just in the Select and Mask workspace.

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Community Expert ,
Dec 12, 2018 Dec 12, 2018

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Same here, macOS High Sierra latest on Mac Pro, and Mojave on Macbook Pro. On both default English and German.

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Very weird. They're working for me on English/macOS 10.4.2. Let me try a few more scenarios.

Have you tried pulling your prefs file out of its current location to restore the prefs?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 12, 2018 Dec 12, 2018

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Same problem here on Windows 10.

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Community Beginner ,
Dec 12, 2018 Dec 12, 2018

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So, I trashed prefs and tested, and it got a little weird: keyboard shortcuts worked. But only once. I was able to hit a key and change tools—once—and then they didn't work again after that.

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Explorer ,
Dec 15, 2018 Dec 15, 2018

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Sometimes they work, sometimes they don't. I'd probably make less mistakes if they never worked, but Photoshop keeps fooling me into trusting it one more time. Very frustrating since Select & Mask can run very slow depending on settings, and having to wait... to find out you've brushed with the wrong tool is no fun.

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Community Expert ,
Dec 15, 2018 Dec 15, 2018

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Not weird, just a major bug. The shortcuts weren't neither displayed nor worked on any PC or Mac I could grab my hands on since the release of CC 2019. macOS High Sierra, Mojave and Windows 10. Bug ID - PS-21243

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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going into library & caches and deleting it solved this problem for me. Seems to be working fine now

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Resetting Photoshop and even deleting User > Library > Cashes did not help here.While everything works fine in Photoshop CC 2018 in CC 2019 I have to reselect my already active shortcutset under Edit > Shortcuts. This way, at least the shortcuts in the dreadful Select & Mask work for one Photoshop session.
here is a video showing this: https://www.youtube.com/watch?v=9k0YTXh9Mh8

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.

Senior Product Manager - Customer Advocacy - Digital Imaging

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