Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Select Subject = Blue Screen of Death 'uncorrectable error'

0 Votes
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

So after a clean install of Windows 10, all the latest updates and the latest updates for PS 2020, I was hoping this would be fixed, but it's still an issue.

 

In PS 2019, I open a high res TIFF, and go to: Select -> Select Subject. In about 2 seconds my subject is selected. Perfect.

 

In PS 2020, I open that same TIFF, Select -> Select Subject... and... waiting... BSOD. Every time. What's worse is it even crashes the BSOD and it just hangs on 0%.

 

b80a745aef274ca8a54fdaf586626a-751a22cf-1892-4e7a-a52c-f861837cfbaa-536236120.jpgb80a745aef274ca8a54fdaf586626a-751a22cf-1892-4e7a-a52c-f861837cfbaa-536236120.jpg

My Spec:

Win 10 Pro 64

i9-7940X

64GB Ram

1TB 970 Pro

GTX 1080 Ti

 

Bug Unresolved
TOPICS
Windows

Views

154

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
18 Comments
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

@JeffreyTranberry Sure, here you go:

 

Adobe Photoshop Version: 21.2.3 20200902.r.308 2020/09/02: 4ea4dadce6  x64
Number of Launches: 439
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.292
System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 14
Logical processor count: 28
Processor speed: 3096 MHz
Built-in memory: 65212 MB
Free memory: 53773 MB
Memory available to Photoshop: 59748 MB
Memory used by Photoshop: 90 %
ACP.local Status:
 - SDK Version: 1.30.8.3
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.57.2
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=735, left=3840, bottom=2175, right=6400
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=11264
glgpu[0].GLName="NVIDIA GeForce GTX 1080 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="27.21.14.5638"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1080 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=6918
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_98b8327e9bd736d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_98b8327e9bd736d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_98b8327e9bd736d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_98b8327e9bd736d9\nvldumdx.dll"
glgpu[0].GLDriverDate="20200914000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=11264
clgpu[0].CLName="GeForce GTX 1080 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="456.38"
clgpu[0].CLBandwidth=3.413e+11
clgpu[0].CLCompute=4426.35
License Type: Subscription
Serial number: 94070529092322171275
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\render\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  S:\, 953.3G, 649.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/05/06-01:42:24   79.620289   79.620289
   AdbePM.dll   PatchMatch 2020/05/26:23:18:05   1.620877   1.620877
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/05/07-01:07:42   79.382206   79.382206
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.620289   79.620289
   AdobeXMP.dll   Adobe XMP Core 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPFiles.dll   Adobe XMP Files 2020/05/12-16:04:17   79.164460   79.164460
   AdobeXMPScript.dll   Adobe XMP Script 2020/05/12-16:04:17   79.164460   79.164460
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/05/06-01:42:24   79.620289   79.620289
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AID.dll   AID DLL   1.0.0.7   
   AIDE.dll   AIDE 2020/05/13-01:07:45   79.620495   79.620495
   ARE.dll   ARE 2020/05/06-01:42:24   79.620289   79.620289
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/04/29-19:51:01   79.620005   79.620005
   AXEDOMCore.dll   AXEDOMCore 2020/04/29-19:51:01   79.620005   79.620005
   Bib.dll   BIB 2020/05/06-01:42:24   79.620289   79.620289
   BIBUtils.dll   BIBUtils 2020/05/06-01:42:24   79.620289   79.620289
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/05/06-01:42:24   79.620289   79.620289
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Universal Extensibility Platform   uxp-3.8.0.45   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2020/04/28-11:43:26   79.274989   79.274989
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2020/05/06-01:42:24   79.620254   79.620254
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.2   
   Plugin.dll   Adobe Photoshop 2020   21.2   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.2   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.620289   79.620289
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.0.0.14   
   VulcanMessage5.dll   Vulcan Message Library   6.0.0.14   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.8.0.45


Required plug-ins:

   Accented Edges 21.2 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
   Average 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Average.8bf”
   Bas Relief 21.2 - from the file “Filter Gallery.8bf”
   BMP 21.2 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.4 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Charcoal 21.2 - from the file “Filter Gallery.8bf”
   Chrome 21.2 - from the file “Filter Gallery.8bf”
   Cineon 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Cineon.8bi”
   Clouds 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Clouds.8bf”

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

   Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
   Craquelure 21.2 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.2 - from the file “Filter Gallery.8bf”
   Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.2 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
   De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.2 - from the file “Dicom.8bi”
   Difference Clouds 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Clouds.8bf”
   Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
   Displace 21.2 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.2 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “EazelAcquire.8ba”
   Entropy 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Export3DLUT.8be”
   Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “FastCore.8bx”
   Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.2 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
   Fresco 21.2 - from the file “Filter Gallery.8bf”
   Glass 21.2 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
   Grain 21.2 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
   IGES 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “U3D.8bi”
   Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.2 - from the file “JPEG2000.8bi”
   Kurtosis 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Lens Blur 21.2 - from the file “Lens Blur.8bf”
   Lens Correction 21.2 - from the file “Lens Correction.8bf”
   Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.2 - from the file “Liquify.8bf”
   Matlab Operation 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “ChannelPort.8bf”
   Maximum 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Mean 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Measurement Core 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “MeasurementCore.8me”
   Median 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   MMXCore Routines 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.2 - from the file “Filter Gallery.8bf”
   Note Paper 21.2 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
   OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
   Palette Knife 21.2 - from the file “Filter Gallery.8bf”
   Patchwork 21.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
   PCX 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “PCX.8bi”
   Photocopy 21.2 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “ChannelPort.8bf”
   Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Pixar.8bi”
   Plaster 21.2 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
   Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “PBM.8bi”
   Poster Edges 21.2 - from the file “Filter Gallery.8bf”
   PRC 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “U3D.8bi”
   Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Radiance.8bi”
   Range 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Export3DLUT.8be”
   Reticulation 21.2 - from the file “Filter Gallery.8bf”
   Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
   Save for Web 21.2 - from the file “Save for Web.8be”
   ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
   Shear 21.2 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
   Solarize 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Solarize.8bf”
   Spaces 21.2 - from the file “Spaces.8li”
   Spatter 21.2 - from the file “Filter Gallery.8bf”
   Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
   Stained Glass 21.2 - from the file “Filter Gallery.8bf”
   Stamp 21.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Sumi-e 21.2 - from the file “Filter Gallery.8bf”
   Summation 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Targa 21.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.2 - from the file “Filter Gallery.8bf”
   Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.2 - from the file “Filter Gallery.8bf”
   Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
   U3D 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “U3D.8bi”
   Underpainting 21.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
   Variance 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Water Paper 21.2 - from the file “Filter Gallery.8bf”
   Watercolor 21.2 - from the file “Filter Gallery.8bf”
   Wave 21.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “WIASupport.8li”
   Wind 21.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “WBMP.8bi”
   ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"
CDO: 1.68.5
        CmdN: 1.4.13
        CDP: 1.95.4
   com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.3.0\fnft.html?v=3.3.0.4”
   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\purchaseTypekit.html”
   Home  2.13.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.13.0\index.html?v=2.13.0.14”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Thanks. It looks like your driver is up to date. Let me see if anyone on the team has a GeForce GTX 1080 Ti to try and repro.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Hi Nick,

 

Sorry you're crashing! Did you include your email in the crash dialog? That helps us track down your crash log. If you didn't if you crash again please add your email so I can find the log that is associated with your crash.

 

Thank you!!!
Hannah

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

@hannah_nicollet Hi Hannah, how do I do that when it either completely powers off or sends me to a BSOD?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Thanks Jeffrey,


Not sure if it's any further help but the TIFF I have open has a resolution of 8280x6208 and is 271 MB in size.

 

The exact same process in PS 2019 has no issues whatsoever.

 

Thanks,

Nick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Hi Nick —

 

Sorry excellent point. I was going to see if I could find your crash log in our crash repository but maybe there's another way to track it down from your system info. Thanks for including that. 

 

Hannah

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Hi Nick —

Thanks for the quick reply. I emailed you with the email here to see if you'd be willing to share your tiff file with us so we can try to repro your crash internally.

 

Hannah

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 30, 2020 Sep 30, 2020

Copy link to clipboard

Copied

Sorry if this is a stupid question but I noticed Nick has set his Photoshop settings to use 90% of his computer's memory. Due to multiple factors, I'm still using CS3 which Adobe recommends we only allot about 70% or so to Photoshop. Could Nick be getting the blue screen of death because giving PS 90% is too much  - and that may be taking away what his computer needs to keep running - thus it shuts itself down? Just a thought ... sorry for interfering if I'm way off base.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

@bettie_robertson It's a good spot Bettie but lowering this seemingly made no difference, plus my 2017 config is identical and also set at 90% and that doesnt have an issue with select subject at all. If this does turn out to be the cause then there but be something seriously wrong with 2020's memory usage.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

Hi Hannah, just to let you know I have sent you the file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

After spending the entire weekend having to recover my PC I would advise anyone with a similiar spec workstation to mine to avoid 2020 like the plague. I'm back in 2019 with no issues.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

@nick West While Hannah is investigating with engineering, I have seen some errors with the GPU between versions solved by restoring prefs. If you reset your prefs by moving the Photoshop Settings folder out using these instructions, does it work correctly? https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Would be a good quick test to see if there's just something hanging around in prefs that's the cause.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 02, 2020 Oct 02, 2020

Copy link to clipboard

Copied

@JeffreyTranberry it did it from a completely clean install even with no previos version of PS installed. I'm afraid I wont be giving it another try though Jeffrey, I need this machine up and running for work and I can't afford to go through that again, the last BSOD 'select subject' caused completely locked up, it actually crashed the crash screen. I lost 3 days trying to get back into Windows after that. I'm now back in 2019 and I won't be installing 2020 any time soon. Appreciate the suggestions though.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 13, 2021 Feb 13, 2021

Copy link to clipboard

Copied

LATEST

Anyone find a definitive solution to @Nick West's problem? I'm having a similar issue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines