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P: Single row of pixels are lost on text & Vector Smart Objects in CS5, OSX 10.6.7

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Community Beginner ,
May 20, 2011 May 20, 2011

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I have attached a close-up image of the problem. As you can see there are a few layers of type, and some graphics behind it. The font I used is very common (Cooper Black) and the blue letter "r" in the middle of the screen is missing a row of pixels. Notice that the "r" behind it is the same font, but perfectly fine.

Obviously type in Photoshop shouldn't be doing this. I have noticed it with a number of fonts in Photoshop, but I've even seen it happen when I place smart objects from Illustrator. If I move the problem layer, sometimes it goes away, but more often it doesn't. Sometimes other portions of the layer will lose a row of pixels instead.

Now this problem may seem minor, since it is only one row pixels, but if you apply a layer style, such as a bevel, it acts as if those pixels are supposed to be that way. Therefore you have a bevel wrapping around that one row of missing pixels.

I have tried creating PDFs out of these files, and the problem still exists after the export. This makes printing a huge pain, because I have to go in with a brush and fix the problem layers before I print. This is something I have never had to do in past versions of Photoshop.


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correct answers 1 Correct answer

Adobe Employee , Feb 04, 2015 Feb 04, 2015
Fixed in Photoshop CS6 or later.

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15 Comments
Adobe Employee ,
May 20, 2011 May 20, 2011

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Hi Jonathan. Would it be alright if someone contacted you to get copies of the files that exhibit this behavior if we can't reproduce in house?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 20, 2011 May 20, 2011

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Yeah. Some of the files are pretty large though. These are also files I used for my job, so I need your promise that these graphics will not be sold or reproduced. Also, what would you like me to do with the fonts?

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Adobe Employee ,
May 20, 2011 May 20, 2011

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Jonathan, Thanks. We consider all files shared with us as confidential. We have a customer FTP site/file sharing services we can use. We'll cross that bridge when we come to it.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 20, 2011 May 20, 2011

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Sounds good to me. Let me know what you need from me.

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Adobe Employee ,
May 26, 2011 May 26, 2011

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I notice from your screen shot that you are currently zoomed in to 400%. Are these same pixels missing when at 100%? If you rasterize the layer or file (by saving as JPEG for example) are the pixels still missing? Are they missing when printing? I'm just wondering if we are dealing with some sort of display corruption or if the pixels are actually being removed for some reason. If Jeff hasn't sent you info for sharing your file with us, I can do so.

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Community Beginner ,
May 26, 2011 May 26, 2011

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Yes, these pixels are still missing when I zoom to 100%. I created a JPEG out of a file with the same problem, and the pixels are still missing. It also shows up when I print.

Please send me the info for sharing files. I don't have the actual example I posted initially, but I do have one file that has a couple different examples of the same problem.

It's a large, layered file that contains fonts. Please let me know how you'd like me to handle this.

Thanks!

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Community Beginner ,
Jun 15, 2011 Jun 15, 2011

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Here's another example. This time the pixels aren't missing, but there is a row of pixels added that shouldn't be there at all. A little different, but I thought it might help you figure out what's going on here...

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Adobe Employee ,
Jun 17, 2011 Jun 17, 2011

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Were you able to FTP your layered files? I'd like to take a look at this problem, but it would help to see the actual problem files.

Let me know if you need FTP instructions.

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Community Beginner ,
Jun 20, 2011 Jun 20, 2011

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I was never given instructions to upload my files. Please let me know what you'd like me to do.

Thanks!

Jon

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Adobe Employee ,
Jun 20, 2011 Jun 20, 2011

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Please e-mail me at jrubbo AT adobe DOT com and I'll send you the FTP info.

Thanks!

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LEGEND ,
Aug 15, 2011 Aug 15, 2011

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Illustrator's Mesh gradients are not rendering well when imported into Photoshop CS5. I get 1 pixel high horizontal lines all over the artwork. Also, the gradients are not smooth, I get a lot of messy banding. I tried importing the same illustrator cs5 generated file into Photoshop cs3 and it worked well: no weird pixel lines and smooth gradients.

I'll share a picture if somebody tells me how to post it.

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Community Beginner ,
Aug 31, 2011 Aug 31, 2011

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Christina,

Sorry it took so long to reply to your message. I thought that someone from Adobe would tell you how to post an image...

Anyway, I hope you still have your screen shot, and if you do, you can just reply to this post, and in the bottom right corner of the text box there is a button that says, "Add Image". If all is good, a dialog box should come up that will allow you to upload your photo.

Let me know if you have any other questions. I hope they figure this out soon...

Thanks,

Jon

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Community Beginner ,
Aug 31, 2011 Aug 31, 2011

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Christina,

Sorry it took so long to reply to your message. I thought that someone from Adobe would tell you how to post an image...

Anyway, I hope you still have your screen shot, and if you do, you can just reply to this post, and in the bottom right corner of the text box there is a button that says, "Add Image". If all is good, a dialog box should come up that will allow you to upload your photo.

Let me know if you have any other questions. I hope they figure this out soon...

Thanks,

Jon

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LEGEND ,
Aug 31, 2011 Aug 31, 2011

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Hey Jon, I don;t know why this message appeared here. I posted an image/screenshot of my problem in the original thread:
http://feedback.photoshop.com/photosh...

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Adobe Employee ,
Feb 04, 2015 Feb 04, 2015

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LATEST
Fixed in Photoshop CS6 or later.

Senior Product Manager - Customer Advocacy - Digital Imaging

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