P: Sliders won't move when rulers are shown (macOS 10.14.6)

[alllan]

After installing PS 22.0, there are problems with my sliders. For example, doing a Select / Color Range adjusting the "Fuzziness" slider is problematic. If I try to click on the arrow and slide, it won't move. When I unclick at my end point, it may jump to that point. My best bet is to just click at a point on the slider and let the arrow jump to it. If I try to click, hold, and slide, it will invariably freeze, at some point, and I have to force quit. I notice this also happens with hue/saturation.

I'm on a late-2013 iMac, running 10.14.6. This also happens on a 2017 MacBook Pro, also on 10.14.6.

Thanks, in advance.

Allan

[J453]

Hi Allan, are you using a mouse or tablet? Have you tried a manual restore of prefs? https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

[FeedbackCommunityMember]

Photoshop 2021. When attempting to use the Select menu, after choosing Select > Color Range and then adjusting the Range slider, Photoshop freezes and requires a Force Quit.  This occurs regardless of any other sequence performed prior to attempting the Select Menu.  

[J453]

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

[FeedbackCommunityMember]

Here is the system info:

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64 Number of Launches: 71 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 65536 MB Free memory: 40523 MB Memory available to Photoshop: 60988 MB Memory used by Photoshop: 70 % ACP.local Status:  - SDK Version: 1.34.1.4  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.60.8  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Native GPU: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8176
glgpu[0].GLName="16915971"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915971"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.800000e+10
clgpu[0].CLCompute=64.398619
nativegpu[0].NativeName="AMD Radeon Pro 5500M"
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=8573
clgpu[1].CLName="AMD Radeon Pro 5500M Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLBandwidth=1.300000e+10
clgpu[1].CLCompute=1989.000825
nativegpu[1].NativeName="Intel(R) UHD Graphics 630"
License Type: Subscription Serial number: 90970749742541737903 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 931.5G, 328.6G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488    ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927    AIDE.framework   AIDE   1.5.0.47011   79.623154    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884    AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488    AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80       AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146    AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.73.49198       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488    AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.73.49198       PlugPlugExternalObject.framework      10.0.0.80       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   16.0.0   16.0.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   5.0.00.377277   1.624362    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214       AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129    dvaui.framework   dvaui   12.1.0.0       ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-4.1.2.214 Required plugins:    Accented Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Angled Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    Bas Relief 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    BMP 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Chalk & Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Chrome 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”    Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Color Halftone 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Colored Pencil 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Craquelure 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crop and Straighten Photos 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”    Crop and Straighten Photos Filter 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Crosshatch 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crystallize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Cutout 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Dark Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    De-Interlace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”    Difference Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Diffuse Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Displace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dry Brush 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Eazel Acquire 22.0  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”    Entropy 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Export Color Lookup Tables 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Extrude 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    FastCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”    Fibers 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Film Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Filter Gallery 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Fresco 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glowing Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Graphic Pen 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halftone Pattern 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halide Bottlenecks 22.0  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”    HDRMergeUI 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”    HSB/HSL 22.0.0, © 2003-2020 Adobe. 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All rights reserved. - from the file “Liquify.plugin”    Luminar 4 NO VERSION - from the file “Luminar4Plugin.plugin”    Matlab Operation 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”    Maximum 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Mean 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Measurement Core 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”    Median 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Mezzotint 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Minimum 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    MMXCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”    Mosaic Tiles 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Multiprocessor Support 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”    Neon Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Note Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    NTSC Colors 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”    Ocean Ripple 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    OpenEXR 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Paint Daubs 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Palette Knife 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Patchwork 22.0.0, © 1991-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin”    Polar Coordinates 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Portable Bit Map 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”    Poster Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    PRC 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Radial Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Radiance 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”    Range 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Render Color Lookup Grid 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Reticulation 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Ripple 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Rough Pastels 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Save for Web 22.0.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”    ScriptingSupport 22.0, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”    Shake Reduction 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”    Shear 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Skewness 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Smart Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Smudge Stick 22.0.0, © 1991-2020 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin”    Summation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Targa 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Texturizer 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Tiles 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Torn Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Twirl 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    U3D 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Underpainting 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Vanishing Point 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”    Variance 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Water Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Watercolor 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Wave 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wind 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”    ZigZag 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions:    com.adobe.ccx.start (L) 3.7.0.128 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/" CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15    com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"    com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"    com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"    com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"    com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions:    Libraries  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”    New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”    com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html”    Home  2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html”    com.adobe.capture.extension  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

[J453]

I would make sure your driver is up to date by installing the latest driver directly from the AMD site (step 3), and make sure Photoshop set to use the AMD driver vs the integrated card (step 7). See troubleshooting steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble... 

[FeedbackCommunityMember]

Per step 3, the driver updates are for Windows.  My Macbook Pro has the latest software updates.  I made the change as recommended in step 7, restarted PS2021 and I'm still experiencing the same lock up when selecting color range. 

[J453]

Ok. It might be best to resolve this directly with support. Go here and sign into your account https://helpx.adobe.com/contact/help.html then click on the chat icon in the lower right hand corner.

[Giovanni0D45]

Hi Jeffrey, I've got the same problem.

TNX

This is the Photoshop system information:

Versione di Adobe Photoshop: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Numero di avvii: 113
Sistema operativo: Mac OS 10.15.7
Architettura di sistema: Famiglia CPU Intel:6, Modello:14, Stepping:10 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Conteggio processore fisico: 6
Conteggio processore logico: 12
Velocità processore: 3200 MHz
Memoria incorporata: 32768 MB
Memoria disponibile: 19746 MB
Memoria disponibile per Photoshop: 30153 MB
Memoria usata da Photoshop: 69 %
Stato ACP.local:
 - Versione SDK: 1.34.1.4
 - Stato Core Sync: Raggiungibile e compatibile
 - Esecuzione Core Sync: 4.3.60.8
 - Vers. Core Sync minima richiesta: 4.3.28.24
Configurazione cache ACPL:
 - Durata: 5184000 secondi
 - Dimensioni massime: 20480 MB
 - Percentuale di ripulitura: 50%
 - Percentuale soglia: 85%
 - Intervallo di ripulitura: 60 secondi
GPU nativa: disattivato.
Area di lavoro Manta: attivato.
Livelli alias: disattivato.
Palette modificatori: disattivato.
Highbeam: ^ 0 ®Touch Bar - Feedback proprietà: attivato.
Dimensioni porzioni immagine: 1024 K
Livelli cache immagine: 4
Anteprima font: Media
Composizione testo: Latino
Monitor: 1
Monitor principale
Visualizza limiti: alto= 0, sinistra= 0, basso= 1440, destra= 2560
Disegno OpenGL: attivato.
OpenGL - Consenti GPU precedenti: Non rilevato.
OpenGL - Modalità disegno: Avanzata
OpenGL - Consenti modalità normale: True.
OpenGL - Consenti modalità avanzata: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="16925961"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLRenderer="16925961"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=2.700000e+10
clgpu[0].CLCompute=109.345251
nativegpu[0].NativeName="Intel(R) UHD Graphics 630"
Tipo di licenza: Iscrizione
Numero di serie: 96040197746228508101
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Cartella applicazione: /Applications/Adobe Photoshop 2021/
La memoria virtuale di Photoshop dispone di I/O asincrono attivato
Volumi di memoria virtuale:
  Avvio, 931,5 GB, 660,3 GB disponibili
Cartella Plugin richiesti: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/
Cartella Plugin primari: /Applications/Adobe Photoshop 2021/Plug-ins/

Componenti installati:

   dvametadata.framework   dvametadata   12.1.0.0  
   AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488
   ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7  
   boost_system.framework   boost_system   12.1.0.0  
   AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884
   AdobeOwl.framework   AdobeOwl   5.5.0  
   mediacoreif.framework   mediacoreif   12.1.0.0  
   dvascripting.framework   dvascripting   12.1.0.0  
   dvaappsupport.framework   dvaappsupport   12.1.0.0  
   dvaunittesting.framework   dvaunittesting   12.1.0.0  
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927
   AIDE.framework   AIDE   1.5.0.47011   79.623154
   dynamiclink.framework   dynamiclink   12.1.0.0  
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0  
   dvametadataUI.framework   dvametadataUI   12.1.0.0  
   boost_filesystem.framework   boost_filesystem   12.1.0.0  
   AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488
   AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390  
   dvaplayer.framework   dvaplayer   12.1.0.0  
   PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80  
   AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146
   AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135
   dvacore.framework   dvacore   12.1.0.0  
   AdobePIP.framework   AdobePIP   8.1.0.73.49198  
   AdobePDFSettings.framework   AdobePDFSettings   1.7  
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927
   dvatransport.framework   dvatransport   12.1.0.0  
   AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488
   AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0  
   LogSession.framework   LogSession   8.1.0.73.49198  
   PlugPlugExternalObject.framework      10.0.0.80  
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146
   dvametadataapi.framework   dvametadataapi   12.1.0.0  
   WRServices.framework   WRServices   16.0.0   16.0.0.0
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884
   boost_threads.framework   boost_threads   12.1.0.0  
   AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884
   dvamediatypes.framework   dvamediatypes   12.1.0.0  
   AdbePM.framework   AdbePM   5.0.00.377277   1.624362
   boost_date_time.framework   boost_date_time   12.1.0.0  
   dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214  
   AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129
   dvaui.framework   dvaui   12.1.0.0  
   ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   dvamarshal.framework   dvamarshal   12.1.0.0  
   Piattaforma di estensibilità unificata uxp-4.1.2.214

Plugin richiesti:

   Affresco 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Applica texture 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Asimmetria 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Bagliore diffuso 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Bassorilievo 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Bordi brillanti 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - dal file “Camera Raw.plugin”
   Carta da lettere 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - dal file “Cineon.plugin”
   Colore mezzetinte 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Colori NTSC  22.0  © 1993-2020 Adobe. All rights reserved. - dal file “NTSC Colors.plugin”
   Contorni accentuati 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Contorni con inchiostro 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Contorni poster 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Contorni strappati 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Coordinate polari 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Core misurazione 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “MeasurementCore.plugin”
   Correzione obiettivo 22.0.0, © 2002-2020 Adobe. All rights reserved. - dal file “Lens Correct.plugin”
   Cristallizza 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Curtosi 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Deforma 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Deviazione standard 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “dicom.plugin”
   Distorsione curvilinea 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Eazel Acquire 22.0  © 2007-2020 Adobe. All rights reserved. - dal file “EazelAcquire.plugin”
   Effetto acquerello 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto carboncino 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto carta bagnata 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto cromatura 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto fotocopia 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto increspatura 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Effetto incrinatura 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto intonaco 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto onda 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Effetto pennellate 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto punti 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Effetto retinatura 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto ritaglio 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto sfera 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Effetto sfumino 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto spatola 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto spirale 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Effetto spugna 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Effetto vento 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Entropia 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Esporta tavole di consultazione colore 22.0  © 2012-2020 Adobe. All rights reserved. - dal file “Export3DLUT.plugin”
   Estrusione 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Fibre 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Filtro Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - dal file “Camera Raw.plugin”
   Filtro Pacchetto immagini 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “ChannelPort.plugin”
   Filtro ritaglia e raddrizza foto 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Fluidifica 22.0.0, © 2001-2020 Adobe. All rights reserved. - dal file “Liquify.plugin”
   Formato file bitmap 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Formato IFF 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Formato Targa 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Fuoco prospettico 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “VanishingPoint.plugin”
   Galleria filtri 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Gessetto e carboncino 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Grana pellicola 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Grandangolo adattato 22.0.0, © 2014-2020 Adobe. All rights reserved. - dal file “Adaptive Wide Angle.plugin”
   Granulosità 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Halide Bottlenecks 22.0  © 2020 Adobe. All rights reserved. - dal file “HalideBottlenecks.plugin”
   HDRMergeUI 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “HDRMergeUI.plugin”
   HSB/HSL 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   IGES 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “U3D.plugin”
   Increspatura oceano 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Intermedio 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Intervallo 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Involucro di plastica 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   JPEG 2000 22.0  © 2001-2020 Adobe. All rights reserved. - dal file “JPEG2000.plugin”
   Luce al neon 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Massimo 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Matita colorata 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Matlab Operation 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “ChannelPort.plugin”
   Media 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “Average.plugin”
   Media aritmetica  22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Mezzatinta 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Minimo 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Muovi 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Nuvole 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “Clouds.plugin”
   Nuvole in differenza 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “Clouds.plugin”
   Ombra tratteggiata 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   OpenEXR 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Pastelli su superficie ruvida 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Patchwork 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Pattern mezzetinte 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   PCX 22.0  © 1989-2020 Adobe. All rights reserved. - dal file “PCX.plugin”
   Penna grafica 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Pennello a secco 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Pixar 22.0  © 1989-2020 Adobe. All rights reserved. - dal file “Pixar.plugin”
   Portable Bit Map 22.0  © 1989-2020 Adobe. All rights reserved. - dal file “PBM.plugin”
   Porzioni 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Porzioni mosaico 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   PRC 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “U3D.plugin”
   Radiance 22.0  © 2003-2020 Adobe. All rights reserved. - dal file “Radiance.plugin”
   Rendering griglia di consultazione colore 22.0  © 2012-2020 Adobe. All rights reserved. - dal file “Export3DLUT.plugin”
   Riduzione effetto mosso 22.0.0, © 2014-2020 Adobe. All rights reserved. - dal file “Shake Reduction.plugin”
   Riflesso obiettivo 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Ritaglia e raddrizza foto 22.0  © 2003-2020 Adobe. All rights reserved. - dal file “CropPhotosAuto.plugin”
   Routine FastCore 22.0  © 1990-2020 Adobe. All rights reserved. - dal file “FastCore.plugin”
   Routine MMXCore 22.0  © 1990-2020 Adobe. All rights reserved. - dal file “MMXCore.plugin”
   Salva per Web 22.0.0, © 1999-2020 Adobe. All rights reserved. - dal file “Save for Web.plugin”
   Sfocatura con obiettivo 22.0.0, © 2002-2020 Adobe. All rights reserved. - dal file “Lens Blur.plugin”
   Sfocatura migliore 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Sfocatura radiale 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Solarizza 22.0  © 1993-2020 Adobe. All rights reserved. - dal file “Solarize.plugin”
   Sommatoria 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Spaces 22.0, © 2015-2020 Adobe. All rights reserved. - dal file “Spaces.plugin”
   Spruzzo 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Sumi-e 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Supporto multiprocessore 22.0  © 1990-2020 Adobe. All rights reserved. - dal file “MultiProcessor Support.plugin”
   SupportoScripting 22.0, © 2002-2020 Adobe. All rights reserved. - dal file “ScriptingSupport.plugin”
   Timbro 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Togli interlacciato 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Tracciati per Illustrator 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”
   Tratti a spruzzo 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Tratti ad angolo 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Tratti scuri 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   U3D 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “U3D.plugin”
   Varianza 22.0  © 2006-2020 Adobe. All rights reserved. - dal file “statistics.plugin”
   Vernice di fondo 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Vetro 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Vetro colorato 22.0.0, © 1991-2020 Adobe. All rights reserved. - dal file “Filter Gallery.plugin”
   Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - dal file “WBMP.plugin”
   Zig zag 22.0.0, © 2003-2020 Adobe. All rights reserved. - dal file “Standard Multiplugin.plugin”

Plugin opzionali e di terze parti:

   Canon Layout Plug-In for Print Studio Pro Canon Print Studio Pro Version 2.2.4 Copyright CANON INC. 2012-2019 - dal file “/Applications/Adobe Photoshop 2021/Plug-ins/PrintStudioPro/CNPSPPLayout.plugin/”
   Canon Print Studio Pro Canon Print Studio Pro Version 2.2.4 Copyright CANON INC. 2012-2019 - dal file “/Applications/Adobe Photoshop 2021/Plug-ins/PrintStudioPro/CNPSPPI01.plugin/”
   Canon Print Studio Pro Canon Print Studio Pro Version 2.2.4 Copyright CANON INC. 2012-2019 - dal file “/Applications/Adobe Photoshop 2021/Plug-ins/PrintStudioPro/CNPSPPI02.plugin/”
   Canon Print Studio Pro Export Canon Print Studio Pro Version 2.2.1 Copyright CANON INC. 2012-2017 - dal file “/Applications/Adobe Photoshop 2021/Plug-ins/PrintStudioPro/CNPSPPI03.plugin/”

Plugin duplicati e disattivati: NESSUNO

Plugin non caricati: NESSUNO

Piattaforma di estensibilità unificata - Estensioni:

   com.adobe.ccx.start (L) 3.7.0.128 - dal file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"

   com.adobe.ccx.timeline (P) 2.6.27.0 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"

   com.adobe.nfp.gallery (P) 1.2.99.0 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"

   com.adobe.pluginspanel (P) 1.0.50.0 - dal file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/"

Estensioni:

   Libraries  1.0.0 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Nuovo documento  3.4.0 - dal file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html”
   Inizio  2.14.0 - dal file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22”
   com.adobe.capture.extension  1.0.0 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html”
   TM Panel v5․1  5.0.0 - dal file “/Users/gio/Library/Application Support/Adobe/CEP/extensions/com.gs.tmpanel.v5.1/index-min.html”
   Temi Adobe Color  6.1.0 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Esporta come  4.8.13 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Esporta come  4.8.13 - dal file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Periferiche TWAIN installate: NESSUNA

[alllan]

Hi Jeffrey,

I've tried both mouse and tablet, as well as restoring preferences. However, after more experimentation, I've found that when rulers are off, the problem disappears. When rulers are on, the sticky sliders happens.

[J453]

Thanks. Rulers was the key. With rulers on they move for me on 10.15.x but it's super chuggy.

[Jeff_Warner]

Me freaking too! These Photoshop updates are becoming infuriating. 'Fix' (term used loosely) something, BREAK something else. On and on.

[FeedbackCommunityMember]

Glad it isn't just me!  I attempted the support chat last night but after waiting an hour for someone to connect, I logged off.  I will try again later today. 

[FeedbackCommunityMember]

I just now discovered I have the same issue using iMac with 32GB ram; never had an issue with Photoshop until this update Oct 25 2020. Also noticed when I open PS, immediately all the available ram is nearly completely used up except a couple stay megabytes. Everything is up to date, using Mojave 10.14.6. Photoshop freezes and always requires Force Quit every time. I enter Select Color and select a point, I can momentarily move the slider then freezes - EVERY TIME.

PS SYSTEM INFO (partial w/o plugins due to character limit):

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 1552
Operating System: Mac OS 10.14.6
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 32768 MB
Free memory: 15516 MB
Memory available to Photoshop: 29803 MB
Memory used by Photoshop: 69 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="16915462"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915462"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun 23 2019 21:50:55)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="AMD Radeon R9 M295X Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=1.230000e+11
clgpu[0].CLCompute=1373.045470
nativegpu[0].NativeName="AMD Radeon R9 M295X"
License Type: Subscription
Serial number: 90970783411183948274
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2021/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 2.84T, 1.42T free
Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488
   ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927
   AIDE.framework   AIDE   1.5.0.47011   79.623154
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488
   AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80   
   AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146
   AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.73.49198   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927
   dvatransport.framework   dvatransport   12.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488
   AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.73.49198   
   PlugPlugExternalObject.framework      10.0.0.80   
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   WRServices.framework   WRServices   16.0.0   16.0.0.0
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884
   boost_threads.framework   boost_threads   12.1.0.0   
   AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   5.0.00.377277   1.624362
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214   
   AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129
   dvaui.framework   dvaui   12.1.0.0   
   ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-4.1.2.214

[Giovanni0D45]

Hi Jimmy, me too and in addition to the problem in "Select > Color Range", I encounter in system slowdowns in fits and starts, for example when sizing the brush or moving its.

I hope that Adobe corrects these bugs as soon as possible, because in this condition it is not possible to work.

[Katie_DeGraff]

Ever since I updated, I can no longer use Select Color Range. Freezes completely on both my imac running Catalina at home & my mac pro tower running Mojave at work.

[J453]

Freezes Photoshop or the whole computer?

[Katie_DeGraff]

Just Photoshop freezes 

[J453]

OK. If you can't do anything after select Color Range, try the steps here to get a process: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html and post the result to CC Files or Dropbox for us to look at.

[Katie_DeGraff]

Does this work?

https://www.dropbox.com/s/df8rmql6tajf54h/SampleofAdobePhotoshop2021.txt?dl=0

[J453]

Thanks. Let me have engineering take a look.

[FeedbackCommunityMember]

I'm having the same problem. Any ideas on fixes yet?

[teresawei]

Same problem here, Adobe, please help.  

[J453]

Teresa and Tim, are you both on macOS as well?

[FeedbackCommunityMember]

I'm having the same problem every time I select color range after the last update. Using Catalina.

[J453]

Are you guys using a mouse or tablet? Does it make a difference if Rulers are showing or not showing? A screen recording of your process might help us to reproduce the issue.