P: Spinning Beach Ball PS 23.3.1, 23.3, 23.2.2, 23.2.1, 23.2, 23.1.1

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Spinning Beach Ball with every function on all recent updates since 23.1.

I work on large files (over 6G) with multiple layers and have been plagued by this incessant spinning beach ball for the last couple years with updates.  The most stable version I have been able to find as of late is 23.1 and that has it's crash issues but at least I am not stuck watching the beach ball throughout the day.  With each update remove all prefs, which is a pain in itself to have to reset workspace each time, do a clean install the new version and within seconds the beach ball starts again. Revert back to 23.1 and no issues, except for the annoying crash with brush size 00.  

PS 23.3.1    iMac 2019    OS 11.6.5    3.6 GHz 8-Core Intel Core i9    64 GB

Same issue with all recent updates since PS 23.1

 

 

Bug Unresolved
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macOS

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4 Comments
Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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Try logging into another account (you may need to make one), still SBBD? 
Try starting up in Safe mode (hold down Shift Key when booting), still SBBD? 
You might want to try running a free utility like Onyx: still SBBD? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi @rod mclean ,

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

One last thing to try is to revert to 23.0.2 and see if the issue remains as others have noticed this version works in this situation.

 

Thank you,

-- Cory

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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@rod mclean I've been able to reproduce a similar issue on some of my mac hardware for specific cases of layer visibility toggling along with zooming on a large file. Several developers across multiple teams have been profiling and attemtping to reproduce and find a root cause as well. We are trying to determine if issues are existing or regressions (performance work is ongoin for existing issues).

 

Can you tell me what settings for "Cache levels" and "Cache tile size" you are using in the "performance" settings panel?

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Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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Thanks for your response

Cache levels -7

Cache tile size -1024k

current version 23.3.1  and has been very stable with all files

-clean install, deleted all prefs including 22 settings (machineprefs)

Interestingly I upgraded to 23.3.2 and crashed almost immediately so reverted back to 23.3.1

 

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