P: Stop responding, after you create mask on layer where was painted with mix brush

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LEGEND ,
Dec 10, 2015 Dec 10, 2015

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Create blank document, create new layer, draw any shape, create new layer, switch to mixed brush, set sample all layers. Paint any shape. Now click on create mask on that layer. Photoshop stop responding.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jun 21, 2016 Jun 21, 2016

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Adobe Employee ,
Dec 10, 2015 Dec 10, 2015

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What OS/version? What version of Photoshop?

Can't reproduce here on Mac 10.9.5 and PS 2015.1.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Guide ,
Dec 10, 2015 Dec 10, 2015

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yeah, i got a few crashes yesterday when using the mixer brush on a layer mask.

CC15.1 / OSX.10.5

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Adobe Employee ,
Dec 10, 2015 Dec 10, 2015

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Hi Earth, did you submit the crash log with your email address? I can look them up in the crash reporter. http://adobe.ly/gNJWVY

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 10, 2015 Dec 10, 2015

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Error happen on Windows 10 64 bit. All patches applied. 64 Gbt RAM, Nvidia 970 GTX, 12 core CPU. here is video, happen all time: https://youtu.be/-58NG-SSMHg
After clicking on add mask, spinner come up and never goes away, only way to close Photoshop, it's from task manager, kill process.

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Guide ,
Dec 10, 2015 Dec 10, 2015

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Unfortunately, not, but I'll see if i can repro in the next few days and will add my email to the crash report.

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Guide ,
Dec 10, 2015 Dec 10, 2015

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are you using a Wacom? Sometimes when using the mixer, it doesn't register the end of the stroke when i've gone off the canvas and will hang up like until i find some way of ending the stroke... or force quit.

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LEGEND ,
Dec 10, 2015 Dec 10, 2015

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mouse in that case

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LEGEND ,
Jan 22, 2016 Jan 22, 2016

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I can recreate this crash. PLEASE FIX THIS.

My exact steps are as follows

1. switch to mixer brush.
2. check the box marked sample all layers
3. sample any part of the painting.
4. uncheck the box marked sample all layers.
5. paint with mixer brush.
6. add layer mask to the layer.
7. voila. photoshop crashes and permanently hangs. It wont give you the option of doing a crash report either.

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LEGEND ,
Jan 22, 2016 Jan 22, 2016

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Crashing and hanging/freezing are two completely different behaviors.

If an application crashes, you will get a crash report dialog of some form.

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LEGEND ,
Jan 22, 2016 Jan 22, 2016

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Then it hangs? Only way I can get out of it is by going into task manager and killing the program. I've tried holding down the Esc key and ive tried waiting to see if it comes back. it just stops responding entirely.

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Adobe Employee ,
Jan 25, 2016 Jan 25, 2016

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We can reproduce now. There is a bug logged for engineering to investigate. Thanks.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Jan 25, 2016 Jan 25, 2016

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I faced with the bug of Photoshop after the last update
Today the second time when Photoshop start do not respond and I can't continue retouching before I don't kill the process.
If I could somehow see the log, please add information and I will attach the log.
System Windows 7 SP1

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New Here ,
Jan 25, 2016 Jan 25, 2016

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My photoshop freezes every time i'm trying to use it.
I have more than 50Gb of free space on my disk and can't find any reason to have such problem. it doesn't related to some specific step. I mean it happens absolutely randomly. No any errors or any message from PH.
How is it possible to fix it? Thanks

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LEGEND ,
Mar 08, 2016 Mar 08, 2016

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This is still happening for me.  The mixer brush crashes photoshop.

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LEGEND ,
Mar 08, 2016 Mar 08, 2016

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Does it crash or just freeze (those are two very different behaviors)?

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New Here ,
Mar 14, 2016 Mar 14, 2016

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I have the same issue here. Photoshop hangs after using mixer brush and then selecting layer mask. When is the fix coming? It's impossible to work now.

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Explorer ,
Mar 24, 2016 Mar 24, 2016

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Same here. Photoshop locks up under the following conditions: I select mixer brush. Paint with mixer brush. I seem to be safe do just about anything at this point with no crashes, including flatten my layer down to another layer, switch tools, etc.  EXCEPT, if I create a layer mask, the program locks up in a way that seems to be unrecoverable. No error is thrown. Would love a fix for this.

Mac OS X, latest version.

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LEGEND ,
May 02, 2016 May 02, 2016

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When will this bug be fixed? Just today I lost about an hours worth of work due to this bug.

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LEGEND ,
May 21, 2016 May 21, 2016

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Did this get fixed with any update?

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Adobe Employee ,
May 23, 2016 May 23, 2016

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Can't give an exact date but this will be fixed in the next update. We will update this thread when the update goes live so you get a notification.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
May 27, 2016 May 27, 2016

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I'm relieved to see that I'm not the only one experiencing this bug. I can see it happening after using the mixer brush and then either switching to an already existing layer mask, or adding any adjustment layer which comes with a layer mask (all of them). Even flattening and saving the document before adding/selecting a layer mask does not help, nor does switching the selected tool (away from the mixer brush). I'm eager for the fix to come out since I just got CC this month and so far I'd be inclined to ask for a refund and go back to CS6.

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LEGEND ,
May 28, 2016 May 28, 2016

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I am having the same issue. I am running windows 10 64 bit OS, have updated my graphics driver, and Photoshop is up to date. Each time I try to use the mixer brush with a layer mask Photoshop hangs forever. 

This is frustrating as hell. I have work that has to get finished and I can't use the program I pay money for to do it. *sigh* 

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LEGEND ,
Jun 04, 2016 Jun 04, 2016

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Yes, I have the exact same issue. PS freezes when using the mixer brush on a layer mask.

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New Here ,
Jun 15, 2016 Jun 15, 2016

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Well, I remember at least 1 update I installed after this message and yet the bug is still there. So basically we've been paying for our subscriptions for a half a year now and have not been able to use our Photoshop all this time. This is very frustrating. I kind of hate you guys for being so slow at resolving this issue.

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Adobe Employee ,
Jun 21, 2016 Jun 21, 2016

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This issue should be fixed by the CC 2015.5 upgrade released today: https://blogs.adobe.com/photoshop/2016/06/adobe-releases-major-photoshop-cc-update-today-and-announc...

Senior Product Manager - Customer Advocacy - Digital Imaging

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