P: Switching Docs using Alt + Tab - Display bug.

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Explorer ,
Jun 28, 2022 Jun 28, 2022

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Hello everyone,

 

Flipping between documents using Alt+Tab is broken in the last 2 releases. 1 time out of 2, a documents gets stretched full screen, then gets hung up in the display cache as oppsoed to show the next document. Only clicking on the doc will get it out of it.

 

The two documents in the example described above are about 4K with just a few layers.

 

Thanks in advance,

-Berube

 

[Personal information removed by moderator as per forum guidelines.]

 

 

 

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correct answers 1 Correct answer

Adobe Employee , Jun 28, 2022 Jun 28, 2022

Thanks @Berube, the team can reproduce and are looking into this.

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7 Comments
Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @Berube, sorry to hear this. Testing here and it is working as expected.  You say this has been broken since..?  Could you share a video of your screen and the process for the team to see what you are seeing?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

-- Cory

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Explorer ,
Jun 28, 2022 Jun 28, 2022

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I should have mentioned, this occurs in Full Screen Mode (F).

Best,

-Berube

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Thanks for that update, it still tests here as expected.

Are you using dual monitors? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Explorer ,
Jun 28, 2022 Jun 28, 2022

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Here is a screen recording.

You can see how sometimes a doc gets hung up, in a fullscreen streched way.

When I use the hand tool, its to click to revive the display...

https://vimeo.com/724987079

 

Best,

-Berube

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Excellent @Berube, very clear to see what is going on. Will pass this on to the team to investigate.  We would still like to get your sysinfo so that anything hardware wise can be rulled out.

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Thanks for sharing the sysinfo:

 

Adobe Photoshop Version: 23.4.1 20220615.r.547 3121b66 x64 Number of Launches: 2 Operating System: Mac OS 12.3.1 System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading Physical processor count: 28 Logical processor count: 56 Processor speed: 2500 MHz Built-in memory: 393216 MB Free memory: 264260 MB Memory available to Photoshop: 379875 MB Memory used by Photoshop: 70 % Crash Handler: Adobe SAM SDK Version: 2.0.0-main.1224 ACP.local Status: - SDK Version: 2.5.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.12.0.35 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is disabled Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro Vega II Duo
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 34,342 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1692, right=3008 High DPI Monitor Main Display Display: 2 Display Bounds: top=-2160, left=-481, bottom=0, right=3359 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=79963483 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

[326 ms]
Start sniffer 2022-06-28 11:29:59
# Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64
sniffer -baseTimeMS=79963483 -comment=Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

{15 ms}
Start platform native
# displays: 2
Display 0
Display: 69966537
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,008, 1,692)
Dimensions: (6,016 3,384)
Physical size: (700.947 390.698)
Pixel size: (0.116514 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro Vega II Duo index=0 preferred=1)

Display 1
Display: 2071991067
Main: FALSE
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Pixel size: (0.416393 0.416393)
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Attached Device: (DeviceID name=AMD Radeon Pro Vega II Duo index=2 preferred=0)

# devices: 4
Device 0
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Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69966537
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: AMD Radeon Pro Vega II Duo
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
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API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 2
Name: AMD Radeon Pro Vega II Duo
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
2071991067
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 3
Name: AMD Radeon Pro Vega II Duo
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: EMBEDDED
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GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
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Driver age: UNKNOWN
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End platform native
{236 ms}

{236 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 69966537
Main: TRUE
Built in: FALSE
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Pixel size: (0.116514 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915715 index=0 preferred=1)

Display 1
Display: 2071991067
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-481, -2,160) -> (3,359, 0)
Dimensions: (3,840 2,160)
Physical size: (1,598.95 899.41)
Pixel size: (0.416393 0.416393)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

# devices: 2
Device 0
Name: AMD Radeon Pro Vega II Duo OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69966537
GPU accessible RAM: 32,752 MB
VRAM: 32,752 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.15)
Device version: 2.1 (2.1 ATI-4.8.15)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915715
Display mask: 2047

Device 1
Name: AMD Radeon Pro Vega II Duo OpenGL Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 32,752 MB
VRAM: 32,752 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.15)
Device version: 2.1 (2.1 ATI-4.8.15)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 33692931
Display mask: 129024
End platform OpenGL
{256 ms}

{256 ms}
Start platform OpenCL
# displays: 0

# devices: 4
Device 0
Name: AMD Radeon Pro Vega II Duo Compute Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:27))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 659 GB / s
Compute score: 6,470.82
Device name string: AMD Radeon Pro Vega II Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro Vega II Duo Compute Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:27))
Device version: 1.2 (OpenCL 1.2 )
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Driver: UNKNOWN
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Driver age: UNKNOWN
Driver version: UNKNOWN
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Compute score: 6,345.98
Device name string: AMD Radeon Pro Vega II Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 2
Name: AMD Radeon Pro Vega II Duo Compute Engine
Preferred: FALSE
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Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:27))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 687 GB / s
Compute score: 6,374.3
Device name string: AMD Radeon Pro Vega II Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 3
Name: AMD Radeon Pro Vega II Duo Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:27))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 681 GB / s
Compute score: 6,473.33
Device name string: AMD Radeon Pro Vega II Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{323 ms}

Exit code kExitNormal
End sniffer 2022-06-28 11:29:59
[kStatusNormal, kExitNormal]

[327 ms]
Finish RunAllAPIs

[2281 ms]
Start GetSnifferResult

[2281 ms]
Finish GetSnifferResult

------- Sniffer output
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All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.4 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.4.1, © 1991-2022 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.4.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.4 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.4 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.4 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.4 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.4.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.4, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.4 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz Gigapixel AI CC 2015.5 (17.0.0.0) ©2016 Adobe Systems Incorporated - from the file “GigapixelAIAutomation.plugin” Torn Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 23.4 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.4.1, © 2003-2022 Adobe. All

-- Cory

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Thanks @Berube, the team can reproduce and are looking into this.

-- Cory
Bug Investigating

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