Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
3

P: The New Document dialog is empty, just grey

LEGEND ,
Dec 30, 2019 Dec 30, 2019

Good morning! Every time I try to open a new file, the window that appears is empty, just grey, without any possibility to choose a format or something else

Bug Unresolved
TOPICS
macOS , Windows
243
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
6 Comments
Adobe Employee ,
Jan 09, 2020 Jan 09, 2020
The document window? Or the New Document dialog? Are you on Mac or Windows?
Translate
Report
LEGEND ,
Jan 09, 2020 Jan 09, 2020
The new document dialog. Im on Mac
Translate
Report
Adobe Employee ,
Jan 10, 2020 Jan 10, 2020
Is the Home Screen also blank/grey?
Translate
Report
Community Beginner ,
Jan 16, 2020 Jan 16, 2020
same here. im on win10 Vers. 1909. pretty annoying af as u can imagine!!!


Image is not available


Translate
Report
Community Beginner ,
Jan 16, 2020 Jan 16, 2020
okay, u can do this workaround hack:

Edit > Preferences > General > Use legacy new document interface

next step I'll try to update my nvidia drivers....
Translate
Report
Participant ,
Mar 24, 2020 Mar 24, 2020
LATEST
I've been having the same issue on several different computers.  You can go into the secret log file and delete the UXP log, but that is a total pain in the neck. 
You an also disable the new version of 'new document' and use the legacy, but as a photoshop instructor, i can't have an old feature. I need to have what the students have.  I'm not sure why Adobe can't fix this one. 
Translate
Report