P: The New Document dialog is empty, just grey

Report · Dec 30, 2019

Good morning! Every time I try to open a new file, the window that appears is empty, just grey, without any possibility to choose a format or something else

Report · Jan 09, 2020

The document window? Or the New Document dialog? Are you on Mac or Windows?

Report · Jan 09, 2020

The new document dialog. Im on Mac

Report · Jan 10, 2020

Is the Home Screen also blank/grey?

Report · Jan 16, 2020

same here. im on win10 Vers. 1909. pretty annoying af as u can imagine!!!

Image is not available

Report · Jan 16, 2020

okay, u can do this workaround hack:

Edit > Preferences > General > Use legacy new document interface

next step I'll try to update my nvidia drivers....

Report · Mar 24, 2020

I've been having the same issue on several different computers. You can go into the secret log file and delete the UXP log, but that is a total pain in the neck.
You an also disable the new version of 'new document' and use the legacy, but as a photoshop instructor, i can't have an old feature. I need to have what the students have. I'm not sure why Adobe can't fix this one.