P: The New Document dialog is empty, just grey

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LEGEND ,
Dec 30, 2019 Dec 30, 2019

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Good morning! Every time I try to open a new file, the window that appears is empty, just grey, without any possibility to choose a format or something else

Bug Unresolved
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macOS , Windows

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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The document window? Or the New Document dialog? Are you on Mac or Windows?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 09, 2020 Jan 09, 2020

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The new document dialog. Im on Mac

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Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

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Is the Home Screen also blank/grey?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jan 16, 2020 Jan 16, 2020

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same here. im on win10 Vers. 1909. pretty annoying af as u can imagine!!!


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Community Beginner ,
Jan 16, 2020 Jan 16, 2020

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okay, u can do this workaround hack:

Edit > Preferences > General > Use legacy new document interface

next step I'll try to update my nvidia drivers....

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Participant ,
Mar 24, 2020 Mar 24, 2020

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I've been having the same issue on several different computers.  You can go into the secret log file and delete the UXP log, but that is a total pain in the neck. 
You an also disable the new version of 'new document' and use the legacy, but as a photoshop instructor, i can't have an old feature. I need to have what the students have.  I'm not sure why Adobe can't fix this one. 

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