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P: Transparent background not sticky when creating new doc from clipboard in the new document

Explorer ,
Nov 10, 2016 Nov 10, 2016

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Where did Adobe hide the ability to open a file file with transparent background when copying an image from another file? All I get is the option for white, black or custom color?

Bug Fixed
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macOS , Windows

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correct answers 2 Correct answers

Adobe Employee , Nov 26, 2021 Nov 26, 2021

Fixed in 22.0 or later.

Status Fixed

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Adobe Employee , May 20, 2020 May 20, 2020
I've asked engineering to look into the background color not being sticky.

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65 Comments
LEGEND ,
Oct 08, 2017 Oct 08, 2017

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Volunteers in prerelease tests reported that user experience fail in prerelease testing but nobody changed it and it got into public release. I suggest use legacy new document dialog instead.

That's problem if you do UI dialogs with Chrome browser engine. Dropdown simply can't overflow outside frame.

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LEGEND ,
Oct 25, 2017 Oct 25, 2017

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On a Macbook, use two fingers to scroll the Background Contents down to show Transparent.

OR

Grab the bottom right of the New window and expand its size downwards. The next time you use the New window it will stay at this size.

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LEGEND ,
Nov 03, 2017 Nov 03, 2017

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Wow really? this is just crazy. I used to be a fan of regular updates but since CC and their "let's see how fast we can alienate long-time adobe users" path I'm no longer. Please Adobe new features is nice but not at the cost these kinds of bugs. 

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New Here ,
Dec 14, 2017 Dec 14, 2017

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Thank you! 

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New Here ,
Dec 14, 2017 Dec 14, 2017

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Thank you!!!

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LEGEND ,
Mar 14, 2018 Mar 14, 2018

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This is the dumbest thing Adobe has done in quite a while. seriously stupid.

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LEGEND ,
Apr 11, 2018 Apr 11, 2018

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Thanks!

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LEGEND ,
Apr 30, 2018 Apr 30, 2018

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WTF, Adobe?

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LEGEND ,
May 10, 2018 May 10, 2018

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I still can't see that dropdown menu(from the pic above). how is this possible??

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New Here ,
Jun 20, 2018 Jun 20, 2018

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That doesn't work I don't understand what you mean?? In your screenshot above it doesn't show the transparent option..

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LEGEND ,
Jun 20, 2018 Jun 20, 2018

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Here you go. Screenshots showing how to get to Transparent as a background option. What you have to do is use the scrollbar to scroll all the way to the bottom, as far as it will go, when you open the list. . You don't have to open the Advanced menu to get there, because it's just a matter of getting room to drop down the complete list. I think that's what clicking on Advanced gave you in the early days. 

They really could/should properly fix this since it's still scarcely obvious why the list doesn't drop down to encompass everything.

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New Here ,
Jun 21, 2018 Jun 21, 2018

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I didn't see this scroll bar, but I will look again. Thanks for illustrating.

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LEGEND ,
Jul 10, 2018 Jul 10, 2018

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I hate Adobe. Hate them. My configuration won't save. My chosen font defaults to myriad pro and if I remove that from the Font Book it becomes Helvetica. They know this... but for the sake of usability they refuse to leave the last font in place. I despise them for behaving in such despicable ways.... 

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LEGEND ,
Aug 17, 2018 Aug 17, 2018

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EXTREMELY LAME. WHY DO THEY MAKE THINGS HARDER IN NEW VERSIONS. WAKE UP ADOBE, READ THESE FORUMS. 

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New Here ,
Nov 28, 2018 Nov 28, 2018

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the Transparent option is still there.  You just need to scroll down a bit more. 

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LEGEND ,
Jan 11, 2019 Jan 11, 2019

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Last week this worked, this week, no dice. Adobe sucks. They should all just choke themselves. Seriously. Die.

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LEGEND ,
Feb 01, 2019 Feb 01, 2019

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Thank You, Bro!

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LEGEND ,
Apr 08, 2019 Apr 08, 2019

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When creating a new document, it would be helpful to have a Transparent background content option in addition to the current White, Black and foreground color. Or a checkbox to Keep it Transparent. I'm creating multiple gif animations on transparent bg and I keep having to double click bg to unlock and then delete to get the transparent bg after creating the new file. It would be nice to skip that step.

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Engaged ,
Apr 09, 2019 Apr 09, 2019

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Hi ms_soho

Is this what you're referring too? 


Rosa

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LEGEND ,
Apr 09, 2019 Apr 09, 2019

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Yes!!! But that option wasn’t available for me. How come?

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Engaged ,
Apr 09, 2019 Apr 09, 2019

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Have you enlarged the panel enough so that you can see the entire Background Contents to scroll? 
Rosa

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LEGEND ,
Apr 09, 2019 Apr 09, 2019

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I think I need to DELETE my comment. Perhaps I was just working too late in the wee hours of the night. I totally see the transparent bg in the dropdown menu now. Thank you for taking the time to reply back to me though!

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LEGEND ,
Apr 09, 2019 Apr 09, 2019

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THANK YOU!!!! 

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Engaged ,
Apr 09, 2019 Apr 09, 2019

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You're most welcome 🙂
Rosa

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LEGEND ,
Jan 29, 2020 Jan 29, 2020

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Thank you so much.Photoshop help to make a https://arttechhome.com/ transparent background.

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