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P: Unable to save in folder named with ^^xxxx (double circumflex in the string name) (macOS)

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Community Beginner ,
Mar 22, 2020 Mar 22, 2020

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If you try to save a document with photoshop in a folder named for example ^^WEB-site, the program generates an error.
The problem occurs only with Photoshop for OSX (mac). In Windows it runs perfectly.
Previous versions worked correctly (I now use PS 2020).

Could you solve the problem?
Thank you.

Giorgio.

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correct answers 1 Correct answer

Adobe Employee , Jun 16, 2020 Jun 16, 2020
This issue should be fixed in the 21.2 update that went out this AM. Let us know if you're still having trouble.

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Community Expert ,
Mar 22, 2020 Mar 22, 2020

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Special characters for web content are a dead end.

Switch to two underscores “__” or two dashes “—“ and you should be fine.

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Participant ,
Mar 22, 2020 Mar 22, 2020

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Is it a FAT drive? See this page about illegal characters: https://kb.acronis.com/content/39790

Steve Gandy
Photographer - Instructor
stevegandy.com

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Community Beginner ,
Mar 22, 2020 Mar 22, 2020

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The example I wrote in the post is the name of a folder on HD, it could also be ^^MyPhoto. It would produce the same problem.

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Community Beginner ,
Mar 22, 2020 Mar 22, 2020

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The system is OSX with APFS drive. Any other program has no problems accessing that folder, for example Indesign, Premiere ... Only Photoshop cannot.

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Community Expert ,
Mar 22, 2020 Mar 22, 2020

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I just gave it a try.  It seems File > Save and File > Save As... will not work while File > Export will.  I also moved a PSD to the folder after saving it elsewhere and it opened and saved as expected.  This is under macOS 10.13.6, Photoshop 21.0.3 to Desktop on the HFS+ Macintosh HD.

It's strange for sure, but then again. special characters are special characters.

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Participant ,
Mar 22, 2020 Mar 22, 2020

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I'm stumped then, I can use that character on my apple disk.
Steve Gandy
Photographer - Instructor
stevegandy.com

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Participant ,
Mar 22, 2020 Mar 22, 2020

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Oh, I misread your issue. I thought Ps was preventing you from creating a folder with those characters. It is odd. A bug that should go on their list.

Steve Gandy
Photographer - Instructor
stevegandy.com

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

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Howdy Giorgio,
I just logged a bug for this issue.  Hopefully, it will be addressed soon.  Nice catch.  I tried a ton of other examples, but just that one failed.
Thanks and sorry for the hassle,David

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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This issue should be fixed in the 21.2 update that went out this AM. Let us know if you're still having trouble.

Senior Product Manager - Customer Advocacy - Digital Imaging

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