P: Vector Smart Object Group Resizing Crashes CS6

[paulmz]

Basically, the title says it all. When I have a "Group" of Vector Smart Objects and I attempt to change the pixel dimensions using the dialog boxes in the menu bar during Transform Mode, Photoshop crashes. To be exact with a step-by-step:

1. Select layer of a group (folder) of 2 or more Vector Smart Objects.
2. Press [Control][T] to enter Transform Mode.
3. Select the "chain-link" between the "width" and "height" dialog boxes.
4. Right-Click the "width" or "height" dialog box to change to "pixels".
5. Highlight the numerical portion of the pixel dimension (to retain the "px").
6. Type in a numerical value for the desired pixels.

Immediately upon typing a number, Photoshop stops and, after a brief moment, pops up a window which says:

"An unexpected and unrecoverable problem has occurred. Photoshop will now exit."

The hardware that CS6 is installed is a "new" MacBook Pro 15" OSX 10.7.5, 2.6 GHz, 8GB RAM, 1GB video. This is a work computer provided by my employer which has other security and networking software installed and running that I cannot adjust or bypass, but it wouldn't make sense for any of this to interfere with a Photoshop transformation.

This is also the same exact procedure for resizing that I have used on different computers within CS3 and CS4, which never had a problem. Using CS6, this problem only occurs with a "Group" of Vector Smart Objects and does not crash when resizing single Vector Smart Objects using the pixel dimension dialog boxes. This is also the only instance that I am aware that causes my Photoshop CS6 to crash.

I honestly don't know if this is an actual Photoshop problem or a deficiency of this MacBook. When Photoshop closes, it asks if I want to send an error report (which I always do), but to Apple and not Adobe. However, after months of sending error reports to Apple with no response or resolution, it's time to question Adobe about the problem.

Is there a fix to this specific problem?

[J453]

Three things:

1. Is Photoshop is Up-To-Date? http://adobe.ly/PS-Up-To-Date
2. Have you submitted a crash log with your email address? http://adobe.ly/gNJWVY
3. If yes to the above, would it be possible to get a sample file that exhibits this behavior?

[paulmz]

Jeffrey,

Thank you for your reply. In answer to your questions:

1. Yes. Version 13.0.1 x64.

2. Yes. I had to backtrack and check my Crash Reporter settings, which was set to "Don't show this dialog again and always send crashes to Adobe". I changed the setting to prompt before sending and after "causing" another crash of Photoshop, I did see that there was no email address entered. I added an email address this time, but would like to point out that Adobe Crash Reporter has been automatically sending logs every time Photoshop crashed, which accounts for dozens of crash reports that resulted in no fix to date.

3. This sample successfully crashed when attempting to resize the layer named "Group 3": https://dl.dropbox.com/u/4799256/Temp...

[J453]

Hi Paul,

I'll try your file now to see if I can reproduce.

Sometimes crash reports don't have quite enough detail to resolve, unless we have an email to follow up with steps, we can't always track down the source.

Just to confirm, you were able to get it to crash and submitted it with your gmail email address? (I can have the team look in the reporter and pull up the bucket searching the email address you used)

[J453]

I just tried the file on my Macbook Air running PS 13.0.1 on 10.7.4. No dice. I haven't jumped to 10.7.5 on this machine, so I'll do that and try again shortly.

[FeedbackCommunityMember]

>> "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."

That's not a crash, but Photoshop trying to exit after a system error.
Usually it means a problem with the scratch drive (like a damaged disk that returned errors when we try to read or write the scratch files).

[Paul M. Zahorosky]

Jeffrey,

I submitted two crash reports today, but I used my work email address. To keep from getting spammed, I attached am image of this address. Let me know when you get it and I'll delete the image.

Thanks.

[Paul M. Zahorosky]

Chris,

I could probably accept this reason if it happened at other times, but it only occurs with this specific procedure of resizing a group of Vector Smart Objects. It doesn't crash/exit resizing any other type of layer with the dialog boxes or when dragging the transform handles on the Vector Smart Objects in question.

I also get no problems processing filters or any other type of intensive action.

However, if this is the case, how do I remedy this? I don't feel the disk is damaged as the computer is fairly new and I have absolutely no other problems with it.

With new Crash Reports leading back to may email address, I assume that no matter what is causing the problem, and as long as it shows up in the report, I will receive an email reply and find out for sure.

[J453]

got it

[Paul M. Zahorosky]

Thanks.

[J453]

OK. So looking at crash bucket, it's one of those one's where it's crashing in such a way that we'll need to work with you to track down better steps and user set up.

It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

[Paul M. Zahorosky]

I just sent a crash report with the Photoshop System Info included. Let me know if you need me to paste it in this forum, too. Thanks!

[J453]

Pasting it here would help with expediency. (I won't have to wait for someone from the reporter team to pull it)

[Paul M. Zahorosky]

Hope this helps!

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Mac OS 10.7.5
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2600 MHz
Built-in memory: 8192 MB
Free memory: 2608 MB
Memory available to Photoshop: 7423 MB
Memory used by Photoshop: 50 %
Image tile size: 1024K
Image cache levels: 8
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-7.32.12
OpenCL Version:
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 650M OpenGL Engine
Display: 2
Display Depth:= 32
Display Bounds:= top: 1440, left: 517, bottom: 2340, right: 1957
Video Renderer ID: 16918087
Video Card Memory: 993 MB
Video Rect Texture Size: 16384
OpenGL Version: 2.1 NVIDIA-7.32.12
OpenCL Version: 1.1 (Aug 10 2012 19:59:48)
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 650M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16918087
Video Card Memory: 993 MB
Video Rect Texture Size: 16384
Serial number: ------------------------------------
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 697.8G, 552.7G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

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AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120720
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FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

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Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
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BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.2 (46), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
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Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Flash 3D 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Layer Productivity
Image Productivity
Arrange Windows
MagicPicker
Mini Bridge
Kuler
Adobe Exchange
Installed TWAIN devices: NONE

[J453]

OK. Looks like you have a couple of non-default preferences set.

Let's move your prefs out of the library folder. Quit Photoshop. Navigate to:
~/Users/[Username]/Library/Preferences/Adobe Photoshop CS6 Settings

Drag the "Adobe Photoshop CS6 Settings" folder to the desktop. Restart Photoshop and retry your steps.

[Paul M. Zahorosky]

I searched through my entire hard drive and find no folders or files pertaining to Photoshop settings. (Actually, my file hierarchy stops with [username]. I have no Library in my user folder or the Administrator folder, nor do I have anything Adobe related in any Preferences folder.. The only Library folder is on the HD root, and it contains no Photoshop settings.) Where would Photoshop be getting these settings from, then?

[paulmz]

So, it's been a while and there have been several updates, but this is a persistent problem. Although Photoshop no longer completely crashes when attempting to resize multiple vector objects, it still has problems doing so. The only constant about this error is that it is inconsistent. Sometimes it happens and sometimes it doesn't, but it only ever happens when attempting to resize more than one vector smart object (either grouped in a folder or individually selected) by typing in a value in the options bar. Everything (Photoshop, OS Mavericks) is up to date. Attached is a screenshot of the error message.

[paulmz]

Does anyone have an idea why this happens? I need to resize groups of layers to specific pixel dimensions and this error keeps me from doing that accurately.