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P: Video Play-Head Out of Sync

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Community Beginner ,
Jan 26, 2016 Jan 26, 2016

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When editing video, the play-head can become out of sync with the red line beneath it. This is re-creatable by zooming into the timeline quickly. (It may take a few tries.) I believe this occurs more with larger videos but that may not be the case.

e.g.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2018 Jan 24, 2018
This should be fixed in Photoshop 19.0 or later. Let me know if you're still having issue.

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9 Comments
Adobe Employee ,
Jan 27, 2016 Jan 27, 2016

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Thanks Gareth. I haven't been able to repro, yet. What OS/version are you running on?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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I'm using PS CC 2015.2 on Windows 10 (Build 10586). It's unlikely that knowing these will help, but I'm currently using an i5-4670 and a Radeon HD 7750.

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Community Beginner ,
Jan 29, 2016 Jan 29, 2016

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After further investigation, it appears that the issue is present in CC 2014 too. Perhaps this is, in fact, an incompatibility with a driver or something in that realm. (I assume graphics drivers.) I'm currently using a graphics driver from AMD of version 15.300.1025.1001.

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Community Beginner ,
Feb 18, 2016 Feb 18, 2016

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It's inexcusable that a company such as Adobe is able to ignore their customers like this. I've been unable to continue editing a video project due to a bug with the recent alpha-quality release that the development team have provided us. I apologise for my clear anger however this is really beginning to frustrate me. I can't see any reason to continue paying for this broken software that I'm being provided.

The bug in question.

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Adobe Employee ,
Feb 18, 2016 Feb 18, 2016

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Hi Gareth, apologies. I haven't been able to reproduce this issue as of yet. The image you posted secondarily looks like a screenshot of a product different than Photoshop CC. Are there any steps that you know of that reproduce this issue consistently?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Feb 18, 2016 Feb 18, 2016

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Hi Gareth, I was able to finally reproduce this on a machine here.

The workaround, is to drag the playhead all the way to the left to reset it.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 18, 2016 Feb 18, 2016

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I've noticed that myself. This is not, unfotunately, a solution since it's difficult to get back to the position that I'd like afterwards. I can't imagine that this can be too difficult of a fix.

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Community Beginner ,
Feb 18, 2016 Feb 18, 2016

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Also, the second image is a screenshot from CC 2014. That's why it appears different.

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Adobe Employee ,
Jan 24, 2018 Jan 24, 2018

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This should be fixed in Photoshop 19.0 or later. Let me know if you're still having issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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