P: Video Play-Head Out of Sync

[GarethPW]

When editing video, the play-head can become out of sync with the red line beneath it. This is re-creatable by zooming into the timeline quickly. (It may take a few tries.) I believe this occurs more with larger videos but that may not be the case.

e.g.

[J453]

Thanks Gareth. I haven't been able to repro, yet. What OS/version are you running on?

[GarethPW]

I'm using PS CC 2015.2 on Windows 10 (Build 10586). It's unlikely that knowing these will help, but I'm currently using an i5-4670 and a Radeon HD 7750.

[GarethPW]

After further investigation, it appears that the issue is present in CC 2014 too. Perhaps this is, in fact, an incompatibility with a driver or something in that realm. (I assume graphics drivers.) I'm currently using a graphics driver from AMD of version 15.300.1025.1001.

[GarethPW]

It's inexcusable that a company such as Adobe is able to ignore their customers like this. I've been unable to continue editing a video project due to a bug with the recent alpha-quality release that the development team have provided us. I apologise for my clear anger however this is really beginning to frustrate me. I can't see any reason to continue paying for this broken software that I'm being provided.

The bug in question.

[J453]

Hi Gareth, apologies. I haven't been able to reproduce this issue as of yet. The image you posted secondarily looks like a screenshot of a product different than Photoshop CC. Are there any steps that you know of that reproduce this issue consistently?

[J453]

Hi Gareth, I was able to finally reproduce this on a machine here.

The workaround, is to drag the playhead all the way to the left to reset it.

[GarethPW]

I've noticed that myself. This is not, unfotunately, a solution since it's difficult to get back to the position that I'd like afterwards. I can't imagine that this can be too difficult of a fix.

[GarethPW]

Also, the second image is a screenshot from CC 2014. That's why it appears different.

[J453]

This should be fixed in Photoshop 19.0 or later. Let me know if you're still having issue.