P: Video Render Stalls at 50%

[artemvodorez]

Problem is not solved with update 19.1

[dafinn]

Hi, I think I rendered out each frame as a png from Photoshop and then brought it into Quicktime and saved it out as a movie...

[FeedbackCommunityMember]

Hi, I am having the same problem, video render stalls at 50%. Kelly

[J453]

See: https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

[FeedbackCommunityMember]

Hi, I am having the same problem - happy to help if need. I am on a Mac book Pro High Sierra.

[Hannah Nicollet]

Hi Jennifer!

Thanks for offering! Can you email me so we can set up a screen share?

Regards,
Hannah

[FeedbackCommunityMember]

Hi, I deleted the file and it now seems to be working.  Though the first time I was able to export gif second time it is saying it can not... spending hours and hours on this!!
Very frustrating.

[FeedbackCommunityMember]

This has been an issue for some time. I'm teaching a Photoshop animation workshop today and STILL having this problem. Adobe has updated CC but not fixed this.

[FeedbackCommunityMember]

Chris, we are working on an update, but it won't be out for a while yet. We have identified two files in the preferences area that cause trouble for the Ps video system on Mac 10.13. Here are steps to try as a workaround:

1. Restart the machine. This is be sure the Ps/Lr/Br video system is shut down.

2. Delete these folders:
/Library/Preferences/Adobe/amecommand
/Library/Preferences/Adobe/dynamiclinkmediaserver

You can get to your user / home folder with Go > Home.
If your Library folder is not visible, then (after choosing Go > Home) choose View > Show View Options, check Show Library Folder.

3. Launch Ps and continue.

We can also take a look at your system over Adobe Connect, if this isn't working. We've helped a few customers this way. You can email Hannah to arrange a meeting. Her email is below.

[Hannah Nicollet]

Hi Jennifer,

Sorry for the frustration. If you have trouble exporting again, it's likely that one or both of those files that you deleted have been generated again (and therefore need to be deleted again). Per the instructions here you may need to delete those files again and restart Photoshop to get it working.

Hope that helps.

Regards,
Hannah

[Hannah Nicollet]

Full instructions for the workaround are found here: 
https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

[yashmint40389942]

Hi,

I am facing a problem with Adobe Photoshop 2018 cc Version-19.1, the option "Export As" is not showing up .Below is the attached Screenshot please let me know any solution if available.





The screen keeps on showing "Processing". 

Thanks

[Hannah Nicollet]

Hi Yashmin,

Are you running Mac or Windows?

In this thread you will find instructions that will hopefully get your videos rendering again (https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html)
If you don't will you please report back? I would love to do a screen share with you to try and troubleshoot it further.

Thanks,
Hannah

[yashmint40389942]

Hi Hannah,

Thank You for the response. I am using WINDOWS But my problem is different here : 

I am unable to export my files as png,jpg etc. The "Export As" option and "Quick Export " is not running and the above shared screenshot is while I am trying to export my files. Because of this I am unable to use Zeplin as well.

Thanks
Yasmin

[Hannah Nicollet]

separate issue

Please reference the new conversation here: CC 2018, v.19.1: Export As Hangs When Exporting a PNG or JPG

[FeedbackCommunityMember]

Hi there, I am still having this problem despite using your advice from previous posts.  I have emailed you so we can maintain contact.  Thanks.

[williamcromar]

Hi, I'm watching this conversation with some anxiety, as I wish to use this for teaching this fall. The problem with the suggested workaround is that students on networked machines in the lab don't have admin rights to go under the hood and implement it. It may be anathema to mention it but I may be forced to use something cheesy like https://ezgif.com/apng-maker to get the output that Pshop can't provide.

[Hannah Nicollet]

Hi William,

If you're having trouble following the help doc I would be happy to help you. Jim and I did a screenshare on Sunday night and he is up and running again without issue.

Email me with the Adobe ID associated with your subscription and we could set up a screenshare. I would be happy to get your machine up and running again.

Thanks,
Hannah

[williamcromar]

Hi Hannah, 
To clarify... I personally don't have a problem with the workaround on my personal laptop. Issue is in a networked lab environment with students who 1) just want stuff to work and 2) don't have the admin rights to go under the hood. I'm loathe to bring this kind of thing to our IT guys bc they are overworked/underpaid.

[Hannah Nicollet]

Hi William,

I understand. So you know them to be having trouble rendering video? Asking because this isn't happening to every user. You are welcome to tell your IT department that I would walk them through a fix in what would likely take no more than 10-15 min if they have trouble.

Thanks,
Hannah

[williamcromar]

Sorry for late reply. It turns out we don't teach this class until spring, so I probably have time to test with a couple of students, assess, and then loop you to our IT guys. If it's a 15 min fix they won't mind.

[Hannah Nicollet]

Sounds good. Feel free to email me if you'd like to set up a screen share 🙂 

Thanks!
Hannah

[FeedbackCommunityMember]

Hi Hannah - I'm having the same problem, about a 50% freeze when trying to export for video. I have the latest update (as of October 13th 2018) and I'm working on the newest macbook pro. I've gone through the steps of trying to open a video in photoshop and it freezes, and so I went through your steps of trying to find the empty file in "logs" to no avail. I really need to export these as videos. Is there a number I could call to walk me through?

[Hannah Nicollet]

There isn't a number but we could set up a screen share so I could take a look. In your email please include your time zone and availability.

Thank you,
Hannah

[Hannah Nicollet]

Hi Everyone,

The primary cause of this issue has been addressed in the newest release of Photoshop, which is now available for download. Please open your Creative Cloud app, upgrade to Photoshop 20.0 and try your video render again. We would appreciate your feedback.

Thank you!
Hannah

[go_ahead_straight]

Hi Hannah
I have the multi-tutti-frutti-cc-account with all the apps but it does not show me a newer version than the 19.1.6. I already have.

Best,
Lorena