P: Wacom driver issue under Mac OS 10.9 DP1–5

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LEGEND ,
Aug 14, 2013 Aug 14, 2013

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Using Wacom Bamboo CTL-460 on my iMac and have noticed strange Photoshop CC (and CS6) behaviour since the first beta of OSX 10.9 Mavericks. After a couple of actions with brushes, colours, moving layers and zooming in/out, my PS gets stuck. It shows brush tool, which can move, but I can do nothing till I switch to another app and then get back to PS. Shortcuts don't wort either. There are some messages on Adobe forums about PS shortcuts not working properly on 10.9. I thought it might be a bug in OS with it's all-new memory processing, correlating with PS engine somehow, until I plugged my mouse in... everything worked just fine with it! Double-checked this on iMac and MacBook Pro: all the same on both machines.

So IMHO Wacom driver is definitely causing the issue.

The latest driver update does not solve it.

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4 Comments
Adobe Employee ,
Aug 14, 2013 Aug 14, 2013

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Howdy Andrew,

We have reported the problem to both Apple and Wacom. Unfortunately, there's not much more we can do than this. It might be helpful, however, for you, a customer, to also report the bug to them.

Thanks,
David

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LEGEND ,
Aug 15, 2013 Aug 15, 2013

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Have reported as well. Thanks for reply. I hope wacom will solve this soon.

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New Here ,
Nov 26, 2014 Nov 26, 2014

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Wacom told me this is an Adobe error and refused to take responsibility..

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LEGEND ,
Nov 26, 2014 Nov 26, 2014

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Which version of Photoshop are you using?
If you have CC or older, make sure you install the WhiteWindowWorkaround plugin to work around some known OS issues.

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