P: Zoom tool doesn't do the right thing if canvas is rotated

36 Votes
Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Photoshop 21.0. Zoom tool bug with new update
When you rotate the canvas the zoom tool acts awkward and not like it used to

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2019 Dec 11, 2019
This issue is fixed by the 21.0.2 update which was released yesterday.

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LEGEND ,
Dec 05, 2019 Dec 05, 2019

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When?!?

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Enthusiast ,
Dec 06, 2019 Dec 06, 2019

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When they feel like it. Until then, go #$&@ yourself.

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LEGEND ,
Dec 09, 2019 Dec 09, 2019

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Jeffrey, please give the team a big thanks for 2020 versions of photoshop and illustrator. It is a huge improvement over 2019 which was unusable for me.

This zoom while rotated canvas bug is my only gripe at the moment.

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LEGEND ,
Dec 11, 2019 Dec 11, 2019

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In 21.0.2 it should be fixed (8th desktop fix)! yey!!

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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This issue is fixed by the 21.0.2 update which was released yesterday.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Enthusiast ,
Dec 11, 2019 Dec 11, 2019

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Fixed. 

The new Photoshop 21.0.2 update seems to have remedied the problem.

I've used all the affected features together in an attempt to break something or find any remaining bugs: canvas rotation, View>Flip Horizontal, scrubby zoom, selection tools, and transforms (including the new amazing Warp transform).

Zero issues so far.

(I'm on Windows 10.)


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LEGEND ,
Dec 11, 2019 Dec 11, 2019

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Thanks Jeffrey!

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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Thanks for sharing that with us, Mathias.  It's nice to hear confirmation that all is well!

David

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LEGEND ,
Jan 14, 2020 Jan 14, 2020

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I'm trying to find the 21.0.2 update in my creative cloud interface, but it's showing 21.0.1 as the latest version.  Was this fix done only for Windows?  I'm on a Mac Pro (late 2013) running Mojave 10.14.6 using Photoshop 21.0.1

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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If you have a CC for Teams account, your admin probably hasn't enabled the update.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 27, 2020 Jan 27, 2020

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I contacted my admin, and he says he doesn't see an option to enable or prohibit updates.  I also see on this forum that 21.0.3 is now available, but neither 21.0.2 or .3 show up in my creative cloud update app.  

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LEGEND ,
Jan 28, 2020 Jan 28, 2020

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I updated my operating system yesterday to Catalina Mac OSX.15.2 in hopes that maybe that was the issue, but I still don't see the apparent recent versions of photoshop (21.0.2 or 21.0.3) available in the creative cloud app.  Any other ideas of why this might be happening?

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Adobe Employee ,
Jan 28, 2020 Jan 28, 2020

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Unfortunately, the email address you've used to log in here doesn't have an account under it so I can't check anything. Your best bet is to contact support directly: https://helpx.adobe.com/contact.html

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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Hi Jeffrey,
I realized that I had a couple different accounts, one linked to facebook, and one linked to my work account.  I'm now logged in as my work account, which is what my creative cloud account is connected to.  I still haven't been able to download any version of Photoshop past v 21.0.1 for some reason.  I also had talked to our IT dept. who is the admin on the account, and he has no restrictions set.

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New Here ,
Mar 08, 2020 Mar 08, 2020

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LATEST
I'm running 21.1.0, updated very recently using Creative Cloud. My rotate tool - zoom problem still exists. Help!

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