P: Zoom tool doesn't do the right thing if canvas is rotated

36 Votes
Community Beginner ,
Nov 04, 2019 Nov 04, 2019

Copy link to clipboard

Copied

Photoshop 21.0. Zoom tool bug with new update
When you rotate the canvas the zoom tool acts awkward and not like it used to

Bug Fixed
TOPICS
macOS , Windows

Views

363

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 11, 2019 Dec 11, 2019
This issue is fixed by the 21.0.2 update which was released yesterday.

Votes

Translate

Translate
40 Comments
Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

Copy link to clipboard

Copied

Howdy Alexis,

Can you share what you're seeing in more detail?  How is Zoom behaving differently?  What is happening?  Which OS are you on?

Thanks,
David

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

Copy link to clipboard

Copied

Hi Alexis, Thanks for reporting. We've reproduced and are looking into the issue. If this issue is affecting your work, you can install the prior version until the fix is released. https://helpx.adobe.com/download-install/using/install-previous-version.html

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 04, 2019 Nov 04, 2019

Copy link to clipboard

Copied

Hi, just jumping in to report that I'm experiencing the same weird zoom behavior as well. Copy-pasting my description from a thread at https://community.adobe.com/t5/Photoshop/PS-2020-Zoom-Shortcuts-Behave-Differently-from-2019/m-p/107...

"
I just installed PS 2020 and the zooom functions no longer work as they did in 2019. In 2019 the "Zoom In" and "Zoom Out" options under the "View" dropdown menu would use Animated Zoom and zoom towards the screen center. In 2020 these zoom shortcuts no longer use Animated Zoom, and zooming while the view/canvas is rotated has unpredictable results. Zoom sometimes zooms towards screen center, and other times zooms towards points that aren't on screen. These problems with zoom are bad enough that I've got to use 2019 for now.

 For the life of me, I can't figure out how to re-enable this functionality. My settings are exactly as they were in 2019.
"

"
Yeah, Windows 10 x64 - Version 1809, with Cumulative Update Package KB4507469. GPU/Performance settings are in an attached image below.

For what it's worth, setting "Drawing Mode" to Basic and Advanced has no effect on this issue. The weird behavior with zooming on rotated views is also present with the Zoom Tool, with or without scrubbing style zoom enabled. In 2019 with these same settings, zooming is working as expected.

"





Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 10, 2019 Nov 10, 2019

Copy link to clipboard

Copied

I have the same problem since the update, also only when canvas is rotated. (using Mac OS high sierra 10.13.6)

Votes

Translate

Translate

Report

Report
New Here ,
Nov 11, 2019 Nov 11, 2019

Copy link to clipboard

Copied



In Photoshop (v21.0), if zooming is performed with View> Flip Horizontal (Ctrl + Shift + D) turned on, it will always move to the left.
When I want to zoom to the right side, move the cursor to the right side and perform zooming, but even in that case, it will be zoomed in so that it can be drawn to the left side, which is very inconvenient.

It was normal with the horizontal flip turned off, and this problem was not seen in the previous version (v20).

<Japanese>
Photoshop (v21.0)にて、表示>水平方向に反転(Ctrl+Shift+D)をONの状態でズームを行うと必ず左側へ寄ってしまいます。
右側にズームさせたい場合は右側にカーソルを持っていき、ズームを行いますが、その場合でも左側に吸い寄せられるようにズームされてしまい、とても不便です。

水平方向へ反転をOFFの状態では正常であり、前バージョン(v20)でもこのような問題は見られませんでした。

Votes

Translate

Translate

Report

Report
New Here ,
Nov 11, 2019 Nov 11, 2019

Copy link to clipboard

Copied




In Photoshop (v21.0), if zooming is performed with View> Flip Horizontal (Ctrl + Shift + D) turned on, it will always move to the left.
When I want to zoom to the right side, move the cursor to the right side and perform zooming, but even in that case, it will be zoomed in so that it can be drawn to the left side, which is very inconvenient.

It was normal with the horizontal flip turned off, and this problem was not seen in the previous version (v20).

<Japanese>
Photoshop (v21.0)にて、表示>水平方向に反転(Ctrl+Shift+D)をONの状態でズームを行うと必ず左側へ寄ってしまいます。
右側にズームさせたい場合は右側にカーソルを持っていき、ズームを行いますが、その場合でも左側に吸い寄せられるようにズームされてしまい、とても不便です。

水平方向へ反転をOFFの状態では正常であり、前バージョン(v20)でもこのような問題は見られませんでした。

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

I'm also having this issue on 21.0.0.  Zoom seems all messed up- hard to describe but I think it's zooming as if the canvas isn't rotated even when it is.
Happens with the zoom tool whilst clicking, or using the hotkeys (Z or ctrl + space).

As a frequent user of the rotate and zoom hotkeys, I look forward to this being fixed.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

Today I updated Photoshop to version 21.0.1, but the problem with scaling remained 😞

Votes

Translate

Translate

Report

Report
Adobe Community Professional ,
Nov 13, 2019 Nov 13, 2019

Copy link to clipboard

Copied

Hello, indeed, it is not listed on the fixed issues page: https://helpx.adobe.com/photoshop/kb/fixed-issues.html make sure to check it regularly!

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 13, 2019 Nov 13, 2019

Copy link to clipboard

Copied

As Adam Taloy described above, I have exact same issue after updated to 2020
I'm attaching a video I recorded. This is so annoying,,,

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 13, 2019 Nov 13, 2019

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

I have also same problem! 
Fix please 🙂 

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 15, 2019 Nov 15, 2019

Copy link to clipboard

Copied



There is a bug with the Zoom tool (Z) when it's being used with the rotate view tool (R). The rotation point is in the middle of the image when you have a rotation on your viewer instead of zooming in the point where you clicked with the zoom tool. I hope I am explaining this right so you can understand this 😉

I'm using Photoshop 2020 on macOS Catalina.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 17, 2019 Nov 17, 2019

Copy link to clipboard

Copied

P.I.T.A - Big Time! When image is rotated pressing Z and dragging with mouse or pen the image both zooms and scrolls. Every time I zoom I have to refind my place. P.I.T.A!

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

Been learning Photoshop and was baffled when this first happened, but thankfully it's a bug, not a feature. Hard to draw curves properly without rotation! Can we get an ETA on a hotfix?

Photoshop System Info Output: https://pastebin.com/DsBJwfnY


Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

After 2020 update, the zoom is getting stuck. I use 'Ctrl + Space bar' to zoom in and out with Wacom Pen. In some instances, the zoom function doesn't work at all and get's stuck. 

Similar lag/freeze is experienced with healing brush tool as well. It gets stuck for few seconds and then starts working again. 

For me this is happening in both 2019 and 2020. I uninstalled 2019 and using 2018 instead. 

Votes

Translate

Translate

Report

Report
New Here ,
Nov 24, 2019 Nov 24, 2019

Copy link to clipboard

Copied



When the canvas is rotated using the Rotate View Tool (default keybind R) and rotated to a sufficiently large amount (>70 degrees), both the Zoom Tool and the zoom in/out options in the View dropdown menu will not center the zoom at the correct location, i.e. it should center at the cursor for the Zoom Tool or the center of the screen for the View menu options.

When Scrubby Zoom is turned off for the Zoom Tool, you can easily see that the zoom selection box originates in an incorrect location when the view is rotated.

This only happens at large view rotation values, and does not appear to happen when view rotation is under 50 degrees or so.

This problem was introduced in Photoshop 2020; it behaved correctly in Photoshop 2019.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

I have also same problem of zoom in rotation! I look forward to this being fixed...

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

Can we please get an update on a hot-fix for this? It's a nightmare!

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 29, 2019 Nov 29, 2019

Copy link to clipboard

Copied

Very annoying. Working on a very wide artboard and as soon as i hit zoom with a rotate canvas it zooms into the pasteboard and i cant even see artboard anymore. please fix

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

This is so annoying and makes it almost impossible to do my job! I use these features constantly while drawing and with rotation or a horizontal flip of the canvas, the zoom is not working correctly.
Please fix it fast!

Votes

Translate

Translate

Report

Report
New Here ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

Same issue here, looking forward to the fix

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied



There is a problem with the zoom when I used "rotate view tool". I use continuously this option during retouching and at the same time I use to push zoom in or out from the keyboard to make it easier the painting. On Ph20 the screen passes to another portion and it is impossible to work in this way. I never had this problem with the previous versions. It's incredible that this happens. Impossible to work.

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Over 4 weeks now.
 
Will there be a fix? 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Yes.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report