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Photomerge doens't work directly on Apple Silicon Mac

New Here ,
Mar 07, 2023 Mar 07, 2023

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Hi! I'm using the newest version of Photoshop on Mac, Apple Silicon (M2 Pro) 13.2.1.

When I use the Photomerge function, I open up the dialog, choose photos and click "OK", and then nothing will happen! No files will be opened and no any feedback, it just don't work! However, if I use Adobe Bridge and use that to open photomerge in Photoshop, then it works properly after I click on "OK".

I've tried reset all settings and restart my computer. Sometimes restart can fix it shortly but it will again fail after a few times of merge. I also experienced such problem on another Apple Silicon Mac (M1 Max) 12.6. 

CleanShot 2023-03-08 at 09.53.50-converted.gif

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Adobe
Adobe Employee ,
Mar 08, 2023 Mar 08, 2023

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Hi @Esuke sorry to hear this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Here is the system info:

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72  arm64
Number of Launches: 16
Operating System: Mac OS 13.2.1
System architecture: Apple M2 Pro, HybridCPU(8:4)
Physical processor count: 12
Built-in memory: 32768 MB
Free memory: 16730 MB
Memory available to Photoshop: 26297 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.0.0-main.12-ps.2
ACP.local Status:
 - SDK Version: 3.0.1.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 6.3.7.1
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               Apple M2 Pro
GPUVendor:             APPLE
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                22,906 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
  High DPI Monitor
  Main Display
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=125831289 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64

[147 ms]
  Start sniffer 2023-03-09 00:27:18
  # Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64
  sniffer -baseTimeMS=125831289 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64
  
  {9 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      2
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (3,840 2,160)
      Physical size:                (598.38 340.77)
      Pixel size:                   (0.155828 0.157764)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Apple M2 Pro index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M2 Pro
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          1
        2
      GPU accessible RAM:               22,906 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                22,906 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {85 ms}
  
  {85 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      2
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (3,840 2,160)
      Physical size:                (598.38 340.77)
      Pixel size:                   (0.155828 0.157764)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16940800 index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M2 Pro
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          1
        2
      GPU accessible RAM:               21,845 MB
      VRAM:                             21,845 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 Metal - 83)
      Device version:               2.1 (2.1 Metal - 83)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16940800
      Display mask:                 7
  End platform OpenGL
  {94 ms}
  
  {94 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         Apple M2 Pro
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               22,906 MB
      VRAM:                             22,906 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 16 2022 20:37:40))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    4,987 GB / s
      Compute score:                14,252.6
      Device name string:           Apple M2 Pro
      Device vendor string:         Apple       
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {146 ms}
  
  Exit code kExitNormal
  End sniffer 2023-03-09 00:27:18
[kStatusNormal, kExitNormal]

[147 ms]
  Finish RunAllAPIs

[1051 ms]
  Start GetSnifferResult

[1051 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 90970216258800137937
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 926.4G, 413.4G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

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   AdobeXMPScript.framework   AdobeXMPScript   79.14ecb42f2c   79.14ecb42f2c
   libdynamic-napi.framework   Torq Native   local   
   ICUUnicode.framework   ICUUnicode      14.0.04ee3a5
   ICUConverter.framework   ICUConverter      14.0.04ee3a5
   AdobeCrashReporter.framework   AdobeCrashReporter   10.5.6   
   boost_system.framework   boost_system   23.0.0.0   
   AdobeACE.framework   AdobeACE   5.0.0   79.dd51acde85.
   dvanet.framework   dvanet   23.0.0.0   
   AdobeOwl.framework   AdobeOwl      
   mediacoreif.framework   mediacoreif   23.0.0.0   
   dvascripting.framework   dvascripting   23.0.0.0   
   dvaappsupport.framework   dvaappsupport   23.0.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   6.0.0   79.002995e5.
   AIDE.framework   AIDE   5.1.1   79.fbc946dc
   boost_chrono.framework   boost_chrono   23.0.0.0   
   dynamiclink.framework   dynamiclink   23.0.0.0   
   dvaaccelerate.framework   dvaaccelerate   23.0.0.0   
   dvametadataUI.framework   dvametadataUI   23.0.0.0   
   AdobeARE.framework   AdobeARE   3.0.0   79.625377
   AdobePDFPort.framework   AdobePDFPort   4.0.0   79.625377
   ICUInternationalization.framework   ICUInternationalization      14.0.04ee3a5
   boost_filesystem.framework   boost_filesystem   23.0.0.0   
   AdobeBIB.framework   AdobeBIB   4.0.0   79.dd51acde85.
   AdobeXMPFiles.framework   AdobeXMPFiles   79.14ecb42f2c   79.14ecb42f2c
   AdobeLinguistic.framework      14.5.0.32668ad   
   dvaplayer.framework   dvaplayer   23.0.0.0   
   filterport.framework   filterport   27.1.0.170   
   PlugPlugOwl.framework   PlugPlugOwl   11.5.2.130   
   libzip.framework   libzip   23.0.0.0   
   AdobeAGM.framework   AdobeAGM   7.0.0   79.dd51acde85.
   AdobeSVGRE.framework   AdobeSVGRE   9.2.0   "BUILDVERSION_HELPER"
   AdobePDFL.framework   AdobePDFL   17.0.0   79 . 5af4230a0
   dvavulcansupport.framework   dvavulcansupport   23.0.0.0   
   dvacore.framework   dvacore   23.0.0.0   
   aiport.framework   aiport   27.1.0.170   
   AdobePIP.framework   AdobePIP   8.2.0.16   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   6.0.0   79.002995e5.
   dvatransport.framework   dvatransport   23.0.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.14ecb42f2c   79.14ecb42f2c
   AdobeJP2K.framework   AdobeJP2K   4.0.0   79.e13144d
   dvaaudiodevice.framework   dvaaudiodevice   23.0.0.0   
   LogSession.framework   LogSession   8.2.0.16   
   dvaaudiodsp.framework   dvaaudiodsp   23.0.0.0   
   PlugPlugExternalObject.framework      11.5.2.130   
   AdobeSVGAGM.framework   AdobeSVGAGM   4.0.0   79.b4ac713.
   dvametadataapi.framework   dvametadataapi   23.0.0.0   
   WRServices.framework   WRServices   17.5.1   17.5.1.0
   AdobeBIBUtils.framework   AdobeBIBUtils   4.0.0   79.dd51acde85.
   boost_threads.framework   boost_threads   23.0.0.0   
   CloudAILib.framework   CloudAILib   27.1.0.170   
   SPBasic.framework   SPBasic   27.1.0.170   
   AdobeCoolType.framework   AdobeCoolType   8.1.1   79.dd51acde85.
   boost_regex.framework   boost_regex   23.0.0.0   
   dvamediatypes.framework   dvamediatypes   23.0.0.0   
   AdbePM.framework   AdbePM   1   
   boost_date_time.framework   boost_date_time   23.0.0.0   
   dynamic-torqnative.framework   Torq Native   local   
   AdobeMPS.framework   AdobeMPS   9.0.0.52224   79.819387611
   dvaui.framework   dvaui   23.0.0.0   
   MacMemory.framework   MacMemory   27.1.0.170   
   AILib.framework   AILib   27.1.0.170   
   ICUData.framework   ICUData      14.0.04ee3a5
   dvamarshal.framework   dvamarshal   23.0.0.0   
   aifm.framework   aifm   27.1.0.170   
   Unified Extensibility Platform  uxp-6.5.1-1-ea444db
   UPIC  2.6.0


Required plugins:

   Accented Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 24.2.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 24.2  © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 24.2  © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Descreen 7.0 Home edition (arm64 x86_64) - from the file “Descreen.plugin”
   Dicom 24.2  © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Downsample 7.0 - from the file “downsample.plugin”
   Dry Brush 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Entropy 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 24.2  © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 24.2  © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 24.2  © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 24.2, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 24.2  © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 24.2.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 24.2  © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 24.2  © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Noiseware 5.1.3 © 2004-2021 Imagenomic, LLC - from the file “Noiseware.plugin”
   Note Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 24.2  © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 24.2  © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 24.2  © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 24.2  © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 24.2  © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 24.2.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 24.2, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shear 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 24.2  © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
   SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
   Spatter 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
   Sumi-e 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 24.2  © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 24.2  © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 6.5.0.41 - from the file "Required Folder"
   CDO: 1.136.0
        CmdN: 1.16.1
        CDP: 1.160.0
        Projects: 1.7.0
      Loaded at: 69 ms - launch time impact: 150 ms
   ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"
      Loaded at: 1768 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"
   CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/"
   CAPTURE: 2.0.41  STOCK: 4.0.2
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 69 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
      Loaded at: 70 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
      Loaded at: 1639 ms - launch time impact: 1 ms
   Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
   Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"
   Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"
   Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
      Loaded at: 1769 ms - launch time impact: 1 ms
   Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"
      Loaded at: 1769 ms - launch time impact: 1 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 1618 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 1618 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"
      Loaded at: 1769 ms - launch time impact: 12 ms
   Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
   Scan time: 0 ms - entries: 24 

Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Thank you for the sysinfo @Esuke 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Hi @Esuke does it work if you run Photoshop in Rosetta mode?

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Thanks for the help! But I tried the way you mentioned to manually remove the settings folder but it still doesn't work. Also, I tried open photoshop with rosettta 2 but it's the same.

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