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Photoshop 2023 crashes when opening any PNG file

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Photoshop 2023 crashes for me anytime I try to open a PNG, JPEG file, etc.
Also crashes when starting a new project from scratch.

Tried releases back to -2 and the same thing happens.

 

Running macOS Monterey v12.6 MBP, 2.3GHz 8-core Intel Core i9, 16GB 2667 MHz DDR4 Ram, almost a 1TB free TB space.

 

 

Bug Unresolved
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macOS

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2 Comments
Adobe Employee ,
Oct 23, 2022 Oct 23, 2022

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Unfortunately, we don't see any crash reports sent to Apple, Please submit all Crash Reports using the Adobe Crash Reporter along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 01, 2022 Nov 01, 2022

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same problem here.

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